M1

Question 1

main purpose of effective communication

Answer 1

• form prof. relationship to func as hc team + understand cl. needs

Question 2

competent hca =

Answer 2

able to effectively communicate to provide quality cl. care

Question 3

define:
boundary, client, client centered, perception, personal filters, personal rela, prof rela, rela, self concept, violate

Answer 3

-boundary: limit/expected behaviours
-client: individual, fam, group, community
-client centered = holistic approach: listen, inform, involve cl in care
-perception: aware of enviro through 5sense
-personal filters: any nega attitudes/judgements which influence interpretation
-personal rela: shared understanding w/ mutual trust + social bonding
-prof rela: interaction w established appropriate boundaries under governing ethical standards
-rela: bond related/who have dealings w each other
-self concept: understanding of own existence (how you see yourself)
-violate: failure to show respect/ do harm to person

Question 4

diff of prof rela vs. social

Answer 4

-prof rela: limited time depending on client’s care needs, power varies depending on role
-social: unstructured, power shared

Question 5

purpose of boundaries

Answer 5

-creates limits in rela, to protect yourself + sense of control
-in prof rela = safety + respect

Question 6

wtd: cl violate prof boundary

Answer 6

-inform them that behaviour is unacceptable, if continuous, report to supervisor/hc prof

Question 7

example of violating prof boundary

Answer 7

sharing personal/med related info ab cl

Question 8

personal info can YOU tell your cl?

Answer 8

-basic info: name/married/single/education
-DONT TELL SPECIFIC SITUATIONS/PERSONAL PROBLEMS

Question 9

purpose of team communication in a rela

Answer 9

share info ab cl health to assess needs + improve quality care

Question 10

ex of what to inform hc team

Answer 10

-work completed, any changes in cl care, correct misunderstandings/errors, cl dies, upset w/ cl fam, feedback, info + observations ab cl

Question 11

effective communication =

Answer 11

open-minded, active listener, focus, respect for others

Question 12

teamwork importance

Answer 12

each individual aids in diff skills and knowledge = quality, safe + competent cl care

Question 13

effective communication means

Answer 13

sending + receiving info clearly

Question 14

components of communication process btwn 2ppl

Answer 14

sender, receiver, the message + feedback
-sender: has info to share **express the purpose of message
-receiver: receives info ** role: actively listen, observe non verbals
-feedback: info to inform sender message was received + understood **can be non verbal

Question 15

influence factors on how message can be interpreted

Answer 15

tone of voice, past experience,position of auth, mood/attitude, stress, diff personalities/cultures

Question 16

influence factors of preception

Answer 16

physical enviro/learned factors (perceptions of the world), age, physical health, self concept

Question 17

define: active listening, assertiveness, defense mechanism, displacement,