Lvl 2: Service Concepts, Class Handling/Risk Mgmt, AASI/PSIA/ASEA Snowboard Industry Flashcards
Identify and define 7 synonyms for the word service.
What is closure? Why is there no single best way to provide closure for a student?
Describe successful tactics for building memories of a snowboard lesson.
What are the benefits of students being relaxed?
Why is it important to “go the extra mile” for a student?
How can you be a good listener?
Illustrate signals of being a good listener. How will being a good listener help you and your students?
What is nonverbal communication? How can we send the right nonverbal signals to our students?
Illustrate bad forms of nonverbal communication.
Illustrate good forms of nonverbal communication.
Cite 6 distractions that can surround a lesson and interfere with listening.
Describe some of the “rules of the road” for calming upset customers.
Why is it important to remain neutral when dealing with an upset customer?
Speculate on expectations a student may have about a lesson and an instructor.
List your 4 favorite restaurants nearest to your home resort.
List 6 programs and activities that are available at your resort.
Record current lift ticket and program prices at your home resort. Do you offer day-care? How much does it cost?
Describe the snowboard instructor’s role as an ambassador of the sport.
Discuss 5 trends that affect the resort industry.
What is risk awareness? What is safety education?
What role do you, as a snowboard teacher, play in risk awareness and safety education?
“Safety, fun, and learning” - comment on this phrase.
List 7 points of the Your Responsibility Code.
Describe the shape, color, and significance of the signs that comprise the International Trail Marking System.
Identify several factors that might contribute to fatigue.
Describe safety considerations for teaching a group to ride trees.
Describe safety considerations for teaching a group in the terrain park.
Establish halfpipe etiquette.
Describe 6 safety considerations for teaching a group simple airs.
Illustrate several potential safety hazards that might be present on the average slope or trail.
Give 5 safety tips that might be specifically appropriate for a novice class.
Give 5 safety tips that might be specifically appropriate for a very advanced class.
What are the symptoms of fear in students? What are some causes of fear and anxiety?
What do you do to help a student overcome by fear in the slope?
If a student is injured in class, what procedures does your resort recommend you follow?
What are the symptoms of frostbite? Comment on prevention and treatment.
What are the symptoms of hypothermia? Comment on prevention and treatment.
Give potentially dangerous stopping places on the slopes to be avoided whenever possible.
List 5 ways to organize a class on the slope. Relate the level of the class to the type of class organization you would use.
When was the PSIA formed?
When was the AASI formed?
What is ASEA?
When was ASEA formed?
What is the relationship between the ASEA & the AASI?
What is the mission of the AASI?
How many divisions form PSIA? What is the basis for the divisional structure?
How does the AASI interact with the PSIA divisions?
How many regions are there, if any, in your division?
Describe your responsibilities as a recipient of discounted equipment based on your status as a pro.
What opportunities do you have to interact with the snowboard industry at your resort?
List the shops at or closest to your resort where you send students to buy equipment.
What equipment do you recommend most often?
List the shops at or closest to your resort where you send students to get their equipment tuned.
When are manufacturers doing equipment demo days at your resort this season?
How have snowboard technology and snowboard technique influence one another over the years?
What do these acronyms stand for and what importance does each group have in the snowboard industry? A)FIS B)ISF C)USSA D)USASA E)NSAA F)SIA G)NSP H)ISIA I)BASI J)CASI K)IMSIA
