Lvl 2: Service Concepts, Class Handling/Risk Mgmt, AASI/PSIA/ASEA Snowboard Industry

Question 1

Identify and define 7 synonyms for the word service.

Question 2

What is closure? Why is there no single best way to provide closure for a student?

Question 3

Describe successful tactics for building memories of a snowboard lesson.

Question 4

What are the benefits of students being relaxed?

Question 5

Why is it important to “go the extra mile” for a student?

Question 6

How can you be a good listener?

Question 7

Illustrate signals of being a good listener. How will being a good listener help you and your students?

Question 8

What is nonverbal communication? How can we send the right nonverbal signals to our students?

Question 9

Illustrate bad forms of nonverbal communication.

Question 10

Illustrate good forms of nonverbal communication.

Question 11

Cite 6 distractions that can surround a lesson and interfere with listening.

Question 12

Describe some of the “rules of the road” for calming upset customers.

Question 13

Why is it important to remain neutral when dealing with an upset customer?

Question 14

Speculate on expectations a student may have about a lesson and an instructor.

Question 15

List your 4 favorite restaurants nearest to your home resort.

Question 16

List 6 programs and activities that are available at your resort.

Question 17

Record current lift ticket and program prices at your home resort. Do you offer day-care? How much does it cost?

Question 18

Describe the snowboard instructor’s role as an ambassador of the sport.

Question 19

Discuss 5 trends that affect the resort industry.

Question 20

What is risk awareness? What is safety education?

Question 21

What role do you, as a snowboard teacher, play in risk awareness and safety education?

Question 22

“Safety, fun, and learning” - comment on this phrase.

Question 23

List 7 points of the Your Responsibility Code.

Question 24

Describe the shape, color, and significance of the signs that comprise the International Trail Marking System.

Question 25

Identify several factors that might contribute to fatigue.

Question 26

Describe safety considerations for teaching a group to ride trees.

Question 27

Describe safety considerations for teaching a group in the terrain park.

Question 28

Establish halfpipe etiquette.

Question 29

Describe 6 safety considerations for teaching a group simple airs.

Question 30

Illustrate several potential safety hazards that might be present on the average slope or trail.

Question 31

Give 5 safety tips that might be specifically appropriate for a novice class.

Question 32

Give 5 safety tips that might be specifically appropriate for a very advanced class.

Question 33

What are the symptoms of fear in students? What are some causes of fear and anxiety?

Question 34

What do you do to help a student overcome by fear in the slope?

Question 35

If a student is injured in class, what procedures does your resort recommend you follow?

Question 36

What are the symptoms of frostbite? Comment on prevention and treatment.

Question 37

What are the symptoms of hypothermia? Comment on prevention and treatment.

Question 38

Give potentially dangerous stopping places on the slopes to be avoided whenever possible.

Question 39

List 5 ways to organize a class on the slope. Relate the level of the class to the type of class organization you would use.

Question 40

When was the PSIA formed?

Question 41

When was the AASI formed?

Question 42

What is ASEA?

Question 43

When was ASEA formed?

Question 44

What is the relationship between the ASEA & the AASI?

Question 45

What is the mission of the AASI?

Question 46

How many divisions form PSIA? What is the basis for the divisional structure?

Question 47

How does the AASI interact with the PSIA divisions?

Question 48

How many regions are there, if any, in your division?

Question 49

Describe your responsibilities as a recipient of discounted equipment based on your status as a pro.

Question 50

What opportunities do you have to interact with the snowboard industry at your resort?

Question 51

List the shops at or closest to your resort where you send students to buy equipment.

Question 52

What equipment do you recommend most often?

Question 53

List the shops at or closest to your resort where you send students to get their equipment tuned.

Question 54

When are manufacturers doing equipment demo days at your resort this season?

Question 55

How have snowboard technology and snowboard technique influence one another over the years?

Question 56

What do these acronyms stand for and what importance does each group have in the snowboard industry? A)FIS B)ISF C)USSA D)USASA E)NSAA F)SIA G)NSP H)ISIA I)BASI J)CASI K)IMSIA