LU3 pt. 1 Flashcards
XXX XXX and XXX XXX are amongst the fastest growing areas of corporate and government software investment.
XKNOWLEDGE MANAGEMENTX and XCOLLABORATION SYSTEMSX are amongst the fastest growing areas of corporate and government software investment.
Important pattern from data to wisdom:
Data -> Information -> Knowledge -> Wisdom
What is Data?
A flow of events or transactions captured by an organisations systems
that, by itself, is useful for transacting but little else.
How to turn Data into Information:
To turn data into useful information, a firm must expend resources to
organise data into categories of understanding, such as monthly, daily, regional, or store-based reports of total sales.
How to transform Information into Knowledge:
To transform information into knowledge, a firm must expend additional
resources to discover patterns, rules, and contexts where the knowledge works.
What is Wisdom?
Wisdom is thought to be the collective and individual experience of
applying knowledge to the solution of problems. Wisdom involves where, when, and how to apply knowledge.
Knowledge is a XXX, even a XXX event that takes place inside people’s heads. It is also stored in libraries, records, shared in lectures, etc.
Knowledge is a XCOGNITIVEX, even a XPHYSIOLOGICALX event that takes place inside people’s heads. It is also stored in libraries, records, shared in lectures, etc.
What is tacit knowledge?
Knowledge residing in the minds of employees that has not been documented.
What is explicit knowledge?
Knowledge that has been documented.
Knowledge can be both:
Situational and Contextual.
Types of decisions:
Structured
Unstructured
Semi-structured
What are structured decisions?
They are repetitive and routine and involve a definite procedure for
handling them so that they do not have to be treated each time as if they were
new. (lower organisations levels)
What are unstructured decisions?
Decisions in which the decision maker must provide judgement,
evaluation, and the insight to solve the problem; each of these decisions is novel,
important and non routine and there is no well-understood or agreed-upon
procedure for making them.
(Higher organisation levels)
What are semi-structured decisions?
Decisions which have elements of both structure and unstructured. Only
part of the problem has a clear-cut answer provide by an accepted procedure.
(Middle management)
A XXX XXX to information requirements, strategic analysis, or critical
success factors argues that an organisations information requirements are
determined by a small number of XXX XXX XXX of managers.
A XSTRATEGIC APPROACHX to information requirements, strategic analysis, or critical
success factors argues that an organisations information requirements are
determined by a small number of XKEY PERFORMANCE INDICATORS (KPIS)X of managers.