LU 2 - Enviromental Communications Flashcards

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1
Q

Explain the field of environmental communication

A

The study of environmental communications help to prepare you to enter many professions were communication is the central entity. It is predicted that the green economy will create a massive new set of opportunities.
Environmental communication professionals are working in every sector of the economy. The field is becoming more and more important as the stakes have become greater and the tools for communicating more diverse.
The study of enviro,entail media has grown so rapidly that many consider it a distinct sub field.

Areas of study:
Research and the practice of communications fall into one of seven areas.

  1. Environmental rhetoric and social-symbolic construction of nature
    It emerged as an early focus of the new field. Along with the related interest in how our language helps to construct or represent nature to us, this is one of the broadest areas of study. Studies of the persuasion of groups and individuals have given us rich insights into a wide range of practices aimed at influencing the publics views about the environment.
    Studies of language and other symbolic forms have allowed scholars to probe the constitutive power of communication to shape our ideas and the meanings of nature and the environment that it invites.
  2. Public participation in environmental decision making
    When done well, public participation improves the quality and legitimacy of a decision and can lead to better results in terms of environmental quality. There are still barriers that prevent the meaningful involvement of citizens in decisions affecting their communities or the natural environment.
  3. Environmental collaboration and conflict resolution
    Dissatisfaction with some of the adversarial forms of public participation has led practitioners to explore alternative models of resolving environmental conflict. They draw inspiration from the successes of local communities that have discovered ways to bring disputing parties together.
    At the center of these modes of conflict resolution is the ideal of collaboration, a mode of communication that invites stakeholders to engage in problem solving discussion rather than advocacy and debate. Collaboration is characterized as constructive, open, civil communication, generally as dialogue, a focus on the future, an emphasis on learning and some degree of power sharing and leveling of the playing field.
  4. Media and environmental journalism
    The study of environmental media has become its own subfield. The diverse research in the area focuses on ways in which the news, advertising, and commercial programs portray nature and environmental problems as well as the effect of different media on public attitudes. Subjects include the agenda setting role of news media and its ability to influence which issues audiences this about, journalist value of objectivity and balance in reporting and media framing or the way that the packaging of the news influences readers or viewers sense ,peaking and evokes certain perceptions and value.
    Studies in environmental media are also beginning to explore online news and the role of social media in engaging environmental concerns.
  5. Representations of nature in corporate advertising and popular culture.
    The growing numbers of studies of how such popular culture images influence our attitudes or perceptions of nature and the environment. Scholars are mapping some of the ways in which I,ages in popular media sustain attitudes of dominance and exploitation of the natural world.
  6. Advocacy campaigns and message construction
    A growing area of study is the use of public education and advocacy campaigns by environmental groups, corporations and by climate scientists. Sometimes called social marketing, these campaigns attempt to educate, change attitudes and mobilize support for a specific course of action.
    Scholars have used a range of approached in the study of advocacy campaigns.
  7. Science and risk communication
    There is a growing interest in public health and science communication. The study of environmental risks and communication about them to affect audiences.
    Risk communication encompasses a range of practices.
    Scholars have begun to look at the impact of cultural understanding of risk and the public judgement of the acceptability of a risk.
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2
Q

Define environmental communications

A

Environmental communication serves two different functions:

  1. Environmental communication is pragmatic
    It educates, alerts, persuades and helps us to solve environmental problems. It is the instrumental sense of communication that probably occurs to us initially. It is the vehicle or means which we use in problem solving and is often part of the public education campaigns.
  2. Environmental communication is constitutive
    Embedded within the pragmatic role of language and other forms of symbolic action is a subtler level. Our communications about nature also help us construct or compose representations of nature and environmental problems as subjects for our understanding. Such communications invites a particular perspective, evokes certain values and thus creates conscious referents for our attention and understanding.
    Communication as constitutive also assists us in defining certain subjects as problems. Such communication Orients our consciousness of the possibility of an abrupt shift in climate and it effects, it therefore constitutes, or raises, this possibility as a subject for our understanding. Finally, in seeing something as a problem, such communication also associates particular values with these problems - health and well being, caring, economic prosperity etc.

Environmental communication as a pragmatic and constitutive vehicle serves as the framework and builds on the three core principles:
~ Human communication is a form of symbolic action
~ our beliefs, attitudes and behaviors relating to nature and environmental problems are mediated or influenced by communication.
~ The public sphere emerges as a discursive space in which diverse voices engage the attention of others about environmental concerns.

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3
Q

Explain diverse voices in a green public sphere

A

The landscape of environmental politics and public affairs can be as diverse, controversial, colourful and complex.individual and groups speaking about the environment appear today in diverse sites and public spaces.

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4
Q

Name the 7 diverse voices

A
Citizens and community groups
Environmental groups
Scientists and scientific discourse
Corporations and lobbyists
Anti environmental and climate change critics
News media and environmental journalists
Public officials
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5
Q

Explain the diverse voice citizens and community groups

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Local residents who complain to public officials about pollution or other environmental problems and who organise their neighbors to take action are the most common and effective source of environmental change. Some are motivated by urban sprawl or development projects that destroy their homes as well as green spaces in their cities. Others, who may live near an oil refinery or chemical plan, may be motivated by noxious fumes to organise resistance to the industry’s lax air quality permit.
Activists and residents face the challenges of finding their voices and the resources to express their concerns and persuade others to join them in demanding accountability of public officials.

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6
Q

Explain the diverse voice environmental groups

A

Environmental and allied concerns are frequent sources of communication about the environment. This diverse movement comprises a wide array of groups and networks, both online and on the ground. Each has its own focus and mode of communication. They range from thousands of grassroots groups to regional and national environmental organizations.
Online networks have proliferated by tens of thousands. These groups address a diversity of issues and often differ in their modes of advocacy.

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7
Q

Explain the diverse voice scientists and scientific discourse

A

The work of scientist has become a fiercely contested site in today’s public sphere as environmentalists, public health officials, political adversaries etc. dispute or urge action by congress to adopt clean energy policies.
Scientific reports have led to other important investigations of and debates about problems affecting human health and earths biodiversity.
Research by enviro entail scientists is sometimes disputed or ignored, the findings distorted by radio talk show hosts, ideological skeptics and affected businesses.

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8
Q

Explain the diverse voice corporations and lobbyists

A

As a new environmental sciences began to document the environmental and health risks from industrial products, the affected businesses challenged the science at every step, questioning both the methods and research designs that were used and the conclusions that were drawn. As a part of this opposition, industries organise do trade associations to defend their practices and to lobby against environmental regulations.
Organised corporate opposition to environmental measures appears to be based on two factors: 1. Restrictions on the traditional uses of land and 2. Threats to the economic interests of newer industries. Many corporations have formed trade associations to conduct PR campaigns or lobby congress on behalf of their industries.
Some large corporations recently have begun to go green improving their operations and committing to standards for sustainability in their operations. Others however have skillfully adopted practices of green marketing that give false appearances of environmental values.

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9
Q

Explain the diverse voice anti-environmentalists and climate change critics

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It may be difficult to conceive of groups that are opposed to protection of the environment, a backlash against government regulations and even environmental science has arisen periodically. This is often fueled by the perception that environmental regulations harm economic growth and jobs.
Recently, climate change skeptics have opposed the science, and many of the policies be proposed to reduce greenhouse gases or enable communities to adapt to climate change. Using online sites, conservative think tanks and films have fueled debate and sometimes stalled government action on climate change.

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10
Q

Explain the diverse voice news media and environmental journalists

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It would be difficult to overstate the impact of news media on the publics understanding of environmental concerns. Media not only report events but act as conduits for other voices seeking to influence public attitudes. News media also exert influence through their agenda setting role. Media often have discretion in choosing what events or information to cover and also how to frame or package a news story. The many voices and platforms that distribute news and information illustrate a wide range of approaches to environmental concerns.

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11
Q

Explain the diverse voice public officials

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At the heart of debates over the environment are public officials at every level of government, both elected and appointed persons, whose roles are to shape or enforce local ordinances, enact state and national laws, and develop and enforce environmental regulations. They are the heart of political and legislative process because it is they who must reconcile the arguments and interest of the diverse voices speaking for or against specific measures. For legislators this is characteristically a balancing act as they must reconcile a variety of contending forces who are affected in various ways by a proposed law.
Less visible to the public, but as important, are environmental regulators. These are the professional staff whose role is to ensure that laws are actually implemented and enforced. Public officials must turn to engineers, scientist, land use planners etc. to set protocols, standards etc. to ensure that a law can be carried out. The wordings of these regulations frequently have powerful implications for industry, local communities or the public health. As a result, interested parties often attempt to persuade regulators to adopt a certain definition, interpreting the intent of a statute favorably to their interests

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12
Q

Explain the history of environmental communication

A

The first environmental movement was in 1800s, who sought preservation of the country’s unspoiled wilderness. The Sierra club was founded in 1892. At the same time, the industrial revolution was ushering in concerns about working conditions and issues with pollution.
In the 1920’s dirty air from coal factories, the industry found a way to remove the soot from the air.
After world war 2, the public became concerned about the water and air. Smog issues were on the news daily. In 1950’s first view of environmental responsibility with the don’t be a litterbug campaign.
In 1962, silent spring the book was published with pointed to the problems of pesticides in the environment which resulted in the ban of pesticide DDT.
The next decade was a time of wake up and awareness. With the formation of the EPA and OSHA and because of the laws companies were brought to task for past actions involving the environment. Water and air quality improved and nuclear safety increased.
Companies began to hire PRPs specifically to help tell their side of the story, although at first it was more about helping companies out of crisis.
By 1990’s public attention was shifting from pollution and toxic related issues to global concerns. The environmental movement became an industry of its own and the concerns kept growing.

Defensive PR specialty is now three:

~ Environmental communications - today there is still a need for sophisticated communication professionals to guide management in its relationships with a variety of publics when the subject is the environment.
~ Green PR marketing - a growing speciality that encompasses all kinds of businesses and products. Because an environmentally minded people prefers to know the products and services they consume have been provided in ways that do not harm the environment, green PR has become a prominent part of corporate publicity and marketing.
~ Sustainability communication - companies want consumers and the public to know that they operate with an eye to their place in the world. Sustainability, defined as meeting the needs of the present without compromising the ability of future generations to meet the needs of the future, is a goal that a vast number of today’s business strive for to the point that sustainability communications is big business.

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13
Q

Explain planning, implementing and evaluating environmental campaign.

A

The core practice of environmental PR has not changed much from a decade ago. It is about carefully assessing a situation, building relationships and finding ways to gain people’s emotional support. It is also about listening.
The world he’s changed a lot. This is why upfront preparation is so vitally important.
Today any organization should have a core communications program in place that acknowledges its many stakeholders and their needs to know the company’s history, philosophy and present activities. Including online and traditional.
A website should state who you are and what you do but also philosophy towards the environment.
Also start a regular blog, about day to day business, products, events of interest, news that affects the company etc. and a Twitter account which will keep stakeholders aware of what you’re up to and be the most immediate way to get I touch should a crisis occur.
Be familiar its mead and blogs that regularly cover your company and know the political leaders in your industry and home community. When the time comes to intimate or defend the company these basics tools will already be up and running.
Do not overlook traditional media. Build a line of communication with the people and members of the media.

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14
Q

Explain launching and managing an environmental initiative.

A

Any successful environmental communications initiative, whether mounted by an old line corporation, a non government organization (NGO), a marketing team, or some other organization, will include four steps: Goal, Planning, Implementation, and Evaluation.

STATE YOUR GOAL

State the desired outcome. This sounds simple but may be the most difficult part of the whole exercise. What exactly does your company, client, or organization want to accomplish? Your statement should be as Specific as possible, e.g., change the zoning laws to allow our construction project. Manage the successful introduction of a new green product as measured by dollars in sales. Convince the public that your client, company, or association is working in good faith to rectify the results of an oil spill and regain their trust so we can continue to work in this environment. Manage the food recall in such a way that our company/product is not ruined, etc.

Make sure that there is agreement among those involved-management, legal, marketing, government affairs, manufacturing, etc. -that this is in fact what you want to accomplish. It will guide you in the development of your plan and also be the basis for your after-the-fact evaluation.

PLANNING
First, assess the situation

Every company or organization should have, or have access to, an ongoing issue-scanning program to stay abreast of environmental initiatives, new legislation, and public concerns. It should also conduct an assessment when launching a new initiative or when faced with a crisis (the latter will clearly need to be done very quickly). This information 18 Vital to accurately understand the strengths and weaknesses of the initiative or project, what key stakeholders are thinking-and also what they feel. Although there are a number of commercial groups that monitor issues for businesses, there are also plenty of low-cost approaches, beginning with Google alerts. And do not forget to ask employees, customers and supplier groups! Regardless of how it is accomplished, every organization should make a point of knowing what’s is being said about it and by whom. Even if you conduct regular assessments, it’s is a good idea to conduct a specific assessment before you launch a new initiative so you know in economic, environmental, political and human terms where your strengths lie, your vulnerabilities, the opportunities that exist and potential threats to your success. Sometimes you will not have the luxury of time, as spinach growers found in 2008 when salmonella in fresh spinach packages caused several deaths and a nationwide recall. Especially in a crisis situation, though, it is valuable to understand public emotions at that particular point in time and know where you can marshal support. How much better it is to be able to quickly update existing information and relationships than to have to react totally in the dark.

Next, conduct an analysis

Basically, the analysis should look at how well you are equipped to achieve your goal. What are the strengths of your company, product, or situation? What are the weaknesses? Opportunities? Threats? How does this translate economically? To the environmental situation? In human terms?
Put together a cross-functional group to conduct your analysis. Such a group should include, as appropriate, operations, legal, human resources, manufacturing, and communications. This will help assure the comprehensiveness of the resulting plan, its ultimate acceptance and your ability to put it into play.

A picture will emerge of how your goal fits into the company‘s world. Look at potential political and economic cost and benefits. Consider which items are most significant and prioritize them according to what must immediately be dealt with and what needs to be prepared for.

Your company or client will have scientists, lawyers and Other professionals to handle the facts of the situation. Facts are important, but all too often, facts are not enough. The communicator’s unique challenge is to take on the emotional component - the relationships. How do customers, neighbors, and/or others feel about your issue, product, or goal? What do they fear? How will you address that?

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15
Q

Explain the importance of stakeholders in environmental communication.

A

Where the environment is concerned, people at all levels are more inclined to believe people; they know than those they do not. And although they tend to have a great deal of trust in scientists for information on sciencerelated issues, they next look to friends and family, NGOs, and citizen groups. Next on the list are journalists. Companies and elected officials are at the bottom.

An environmental communicator should waste no time in developing networks, of stakeholder groupsboth the traditional way and onlinq. Ideally, you should know your stakeholders-those on your side, and those who oppose what you are trying to accomplish-before this project even comes up, and be in touch via social media.

What groups are important to the company/in this situation and how do they feel about it?

  • Employees: Employees should always be kept inside the information loop. This is an obvious statement, but rarely as easy as it should be.
  • Governments: Develop a working relationship with government officials at all levels from local mayors and state legislators to members of Congress and appropriate regulatory officials. Should trouble hit, an existing relationship pays big dividends.
  • Neighbors: Work with Community Relations professionals to be sure that plant city neighbors in particular are kept apprised of company activities.
  • Interest groups: Who might care about what you are doing? Develop a working contact list: for everyone from local ROtary (in plant cities and small communities) to environmental groups and other NGOs that care about what you are doing. Thanks to the Internet, others who care about what you are doing will make themselves known as well.
  • Shareholders, Customers, Suppliers, Trade Associations: These are all potential allies. Keep them informed.
  • Media: While traditional media is dwindling, they serve as a source to the blogospherel Find out who covers your company, issue, or products-get in touch and go visit them if you can.

Today, it is impossible to overemphasize the need to create and maintain networks of friends-and also peOple who would be most likely to question your actions.

Once issues, audiences and potential sources of expert support are identified and our an draft your communications plan. analysis completed, draft your communication plan.

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16
Q

Explain environmental communications strategies, tactics, Implementation and evaluation.

A

What is your overall communication strategy to achieve your goal? Do you want to be transparent and available? Limit communication? Speak only on specific occasions or through experts? Work through industry also sociations or other groups?

Ideally, you should be able to state your strategy in a sentence or two, Where you can, opt for transparency out in front with your messages and plan to be available.

List the tactics that will achieve your strategy. As you develop your tactics, consider the following: How can you engage with your target audiences in such a way that they not only hear what you have to say, but move to your side? How will you introduce your project or initiative to your stakeholders? What support material or activities need to be created? What activities need to take place? What are the political aspects of the project? How will you inform politicians or government organizations and/or regulators? What kind of information or reassurance do they need in order to proceed as you would like? What are the economic considerations; What if the project is delayed? Can you marshal experts to your goal? Groups and organizations that support your cause? What is in it for them?

Somewhere between setting a strategy, creating a hierarchy of tactics and beginning implementation, prepare a budget. This will dictate the scope of the final communication initiative. You may not be able to do all the things you believe are needed, but if you set a budget and prioritize activities by their importance, you will be able to remain focused and stay on track.

The following are some of the tactics to consider.

TACTIC 1: MAKE IT INTERACTIVE-AND EMPATHETIC

Since so many environmental issues turn on questions of public risk, a communication strategy that does not consider the emotional side of the issue probably will not succeed. Companies that once said, “Trust us,” have learned that what the public wants to hear first is an acknowledgement of and a respect for their concern. People often are actually less concerned about the risk to themselves than they are outraged over their lack of control and the sense of fairness of a situation. This is why smoking and driving, both high-risk but voluntary activities, are accepted in a much different way than airline accidents or the threat of contamination in food, which are low risk but not controllable by the individual. The rise of social media has made this all the more obvious. Acknowledge that people have a right to be concerned and that technology is often scary. A key to successful risk communication is ultimately based on honest, open, two-way communications that offer the audience Opportunities to express fears and concerns and allow companies to address those particular fears?
Understanding the trigger points on both sides of an issue can greatly increase the opportunity for real dialogue to take place. Otherwise, if the public is concerned about one thing and you are busy telling them about something else (as is often the case), nothing is resolved and the problem is magnified. And don’t not forget that people may know exactly what you are saying and still may not agree with you.

TACTIC 2: EMBRACE THE MEDIA

Be first with information about your company/project-to both traditional media and social media. This is the best way to ensure that people will hear what you say.

Tap social media to communicate with key audiences at a moment’s notice. Or they will communicate with you. Or communicate with the rest of the world about you.

This speaks to the importance of quickly establishing an ongoing social media presence-Facebook, You Tube, RSS feeds, Twitter accounts, etc.-something BP discovered to their sorrow in the aftermath of the Gulf Coast disaster when a rogue “tweeter” sending messages as @BPGlobalPR temporarily took control of BPS hapless communications.

Can the message be personified? Use your CEO if you can. This is the person in charge, and his/her word carries a lot of weight.

For years, business has believed, and members of the media agree, that news gatherers generally pay more attention to statements of environmental activists than businesspeople.“ Part of the reason for this bias is that activists are traditionally more accessible and willing to talk to the press. They are also broadly active on the Internet. Businesspeople often feel that when they do talk to the media, they are misquoted and misrepresented and so are not eager for more encounters. Even if that’s is the case, business really has no choice but to try again. Similarly, many companies are far more comfortable sending out well-digested news releases or formal statements than engaging in conversations.

However, as was shown so graphically as far back as the 1992 presidential campaign when candidate Bill Clinton captured the nation’s attention by appearing on MTV, engaging in face-to-face communication can have a huge impact on targeted audiences. That long-ago campaign was a precursor to the person-to-person engagement that exists today with social media.

TACTIC 3: BUILD RELATIONSHIPS WITH PERTINENT ENVIRONMENTAL GROUPS

Look for environmental or other groups who may share a common interest. True partnerships are not possible between all businesses and all environmental groups but they are valuable in situations where business and environmental groups share common goals.

Back in 1990, in one of the first major corporation-environmental collaborations, the Environmental Defense Fund (EDF) teamed up with McDonald’s Corporation to phase out polystyrene burger containers. Since 2007, EDF has had an oche in Bentonville, Arkansas, for the purpose of helping Wal-Mart, the world’s largest retailer, improved energy efficiency and reduced waste. A current project for EDF is creating a sustainability index for Wal-Mart to use to assess the environmental performance of its 100,000 suppliers.

However, although industrial-environmental group collaborations can be beneficial to both sides, situations sometimes change. BP, for example, engaged in a number of projects with environmental groups, only to have those collaborations called into question when the April 2010 explosion and oil spill in the Gulf of Mexico led to a closer look at BP’s existing shortcomings in areas of employee safety and environmental protection.

The Nature Conservancy, for example, has taken more than $10 million in cash and land contributions over the years from BI’ and has, in return, given BP a seat on its International Leadership Council. After the BP explosion, donors and the press questioned Nature Conservancy’s actions. And although it might not have satisfied a lot of people, Nature Conservancy CEO Mark Tercek posted a statement that “Anyone ‘serious about doing conservation in this region must engage these companies, so they are not just part of the problem but so they can be part of the effort to restore this incredible ecosystem.”

Other kinds of partnerships between business and environmental groups include unrestricted grants, cooperation on technical projects, political coalitions, and workplace fundraising. If handled correctly, these partnerships can result in positive publicity, access by the corporation to group members, credibility for the corporation, and even access to the group’s political clout.

TACTIC 4: PLAN FOR A CRISIS

Even with a carefully thought-through strategy, it is a good idea to also have a crisis plan should an environvmental issue erupt in an unforeseen manner. The crisis plan will vary somewhat depending on the industry and the potential for disaster, but all should share the same core segments and all should be updated on a regular basis. Although it might not be considered “environmental” communication per se, one wonders how much the marketing team knew about the content of the “fake blueberries” that were loaded into cereal and other foods gold by such giants as Betty Crocker, General Mills and Kellogg’s before that story broke in January 2011. Did they have a group of food experts on hand to diffuse the situation?

Confrontational media training for company executives and a blueprint for contacting key publics at a moment’s notice, plus an internal emergency network that is tested periodically, are always a good idea, as is a list of well-informed outside experts who can speak on behalf of the company, or at least offer an informed perspective on what happened. Moreover, an active crisis plan keeps executives attuned to the need to stay on top of key issues-and that in itself is worth the time and effort. Creating and maintaining top-of-mind awareness among company management can go a long way toward preventing a crisis.

TACTIC 6: INCREASE VISIBILITY IN WASHINGTON AND STATE CAPITOLS

If an environmental issue can be associated with public laws or regulations, then it’s is a certainty that disgruntled or worried voters will be contacting their appropriate city council person, state legislator, or member of Congress about it. Yet Congressional staff members who handle environmental issues are quick to point out that while activists are on the Hill year-around talking about their issues, industry or business people rarely show up until they have a concern. In dealing with Washington, as with dealing with any other relationship, an ongoing association is bound to be more successful than an intermittent, adversarial approach. One well-known lobbying firm in Washington always registers “FOR-with amendments” regarding bills they are working on because they believe that anything can be modified effectively, and a positive approach is always in their, and their client’s, best interest.

TACTIC 7: DO THE LITTLE THINGS RIGHT I

Before you decide to project your company or client as “green,” make sure that they are. Small things such as using recycled paper, recycling, and other conservation measures can make a difference. What kind of environmental footprint do you have? Remember when the auto company leaders took their corporate jets to Washington D.C. to ask for bailouts?

Although such gestures may not make a difference individually, taken together they send a message to employees and other stakeholders about an organization’s commitment to bigger issues.

The Yellow Pages Group in Canada, for example, has taken a look at their practices and made paper conServation and recycling both a big part of what they do commercially and an everyday way of doing business. The phonebooks, of course, are totally recyclable and the company has mounted programs to help consumers do just that. In addition, one Yellow Pages company’s Enviro-Action team looked at the company’s internal needs and launched a duplex printing initiative to reduce the amount of paper used, plus an internal recycling DrOgram that goes beyond traditional collections of paper, plastic and glass to include recycling printer cartridges, batteries and even cellular phones.

IMPLEMENTATION

ane you have established your plan and budget, create a timeline or a matrix showing known events, i.e., hearings, meetings, plant open houses, and planned communications. A public hearing might require a brochure to hand out, letter to the editor, video news release, issue-related blog, and following the key testimony or Countering factual errors on Twitter. Do this for each event and the result will be a work plan, budget and a blueprim for success.

This document will change as time passes and events occur, but it will serve as a starting place, a rallying point and a road map for the project.

If the organization has done its homework, a carefully prepared and executed communications plan should pave the way for a project’s success.

EVALUATION

Every planning process should also include preparation for evaluating what you have accomplished. You might even want to conduct evaluations several times if the project is a long one so that changes can be made to correspond to changing aspects of the project? Is there a readily quantifiable way to assess your outcome? Did you achieve a zoning change? Secure a permit? Launch a project? Perhaps your goal is to increase awareness. If that is the case, you might look at changes in hits, retweets, and/or blog mentions. Measure changes in attitudes through questionnaires, increased activity of some anticipated type or decreases in negative activities, that is, picketing stopped, anti-organization blogging and Tweets diminished by x amount.

Did your program come in as budgeted?

However you decide, it is important to include an evaluation in your environmental communication planning.