LPs Flashcards
Customer Obsession
Obsess over the customer; start with customer and work backwards; work to earn and keep customer trust.
Ownership
Leaders are owners; think long term; act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
Invent and Simplify
Leaders are constantly looking to innovate and invent & find ways to simplify existing processes; looking for new ideas.
Are Right, A Lot
Leaders are right a lot; strong judgment and good intuition.
Learn and Be Curious
Leaders are always learning & seeking ways to improve themselves; curious about new possibilities.
Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion; recognize exceptional talent and move them throughout the org.
Insist on the Highest Standards
Leaders have high standards; focus on delivering high quality products, services, and processes; problems are fixed so they stay fixed.
Think Big
Leaders have a bold direction that inspires results; think long-term & look around corners for ways to serve customers.
Bias for Action
Leaders take action with calculated risks; many decisions and actions are reversible and do not need extensive study.
Frugality
Leaders accomplish more with less; able to accomplish tasks regardless of head count, budget, or time.
Earn Trust
Leaders listen attentively and treat others respectfully; critical of themselves and their team.
Dive Deep
Leaders operate at all levels & stay connected to the details; can dig deep into any task at hand.
Have Backbone; Disagree and Commit
Leaders respectfully challenge decisions when they disagree; but they also commit wholly when a decision is made.
Deliver Results
Leaders deliver key deliverables with the right quality and in a timely fashion, despite setbacks.
Strive to be Earth’s Best Employer
Leaders work every day to create a safe and productive work environment; ensure that our employees feel empowered and ready for what’s next.
