LPs Flashcards
CUSTOMER OBSESSION
- start with customer and work backwards
- work to earn & keep their trust
OWNERSHIP
- Leaders are owners
- Think long-term
- Act on behalf of whole company, not just my team
- Never say “that’s not my job”
ARE RIGHT, A LOT!
- Leaders are right, a lot!
- Leaders have strong judgment, and good instincts
- They seek diverse perspectives, and work to disconfirm my beliefs
WHO IS AMAZON CEO?
as of July 5, 2021: Andy Jassy (former head of AWS)
WHO IS HEAD OF AWS?
as of July 5, 2021: Adam Selipsky
When was Amazon started?
July 5, 1994
When was AWS started?
2006
How many Amazon employees worldwide?
1.3 million
INVENT & SIMPLIFY
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.
EARN TRUST
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
SUCCESS & SCALE BRING BROAD RESPONSIBILITY
We started in a garage, but we’re not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.
DIVE DEEP
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
FRUGALITY
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.
BIAS FOR ACTION
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.
INSIST ON HIGHEST STANDARDS
Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
LEARN & BE CURIOUS
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
STRIVE TO BE EARTH’S BEST EMPLOYER
Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for what’s next? Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere.
DELIVER RESULTS
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
HAVE BACKBONE; DISAGREE & COMMIT
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
THINK BIG
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
HIRE & DEVELOP THE BEST
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
customer obsession ownership invent & simplify are right, a lot learn & be curious hire & develop the best insist on the highest standards think big bias for action frugality earn trust dive deep h d
s
s
cust obsession
frugality
ownership
are right, a lot
