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LPO Test 2 > LPO test 2 > Flashcards

LPO test 2 Flashcards

1
Q

Types of teams

A

Functional, Cross-functional, Self-managed

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2
Q

Functional Team

A

organized around a specific business funtion

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3
Q

Cross-funtional team

A

people from different functional areas, temporary

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4
Q

Self-managed team

A

independent, more casual structure

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5
Q

Reliance

A

amount of dependance on members on a team

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6
Q

Membership Stability

A

how often people leave/join the team

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7
Q

Task Consistency

A

how often does the task change

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8
Q

Proximity

A

how close locationally are the members on the team

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9
Q

Capability

A

does the team have the right mix of knowledge and skills

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10
Q

Similarity

A

how similar are the expertises of the members

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11
Q

Cooperation

A

possession of the right beliefs about the team

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12
Q

Cognition

A

possession of shared understanding about roles, vision and priorities

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13
Q

Communication

A

communicating effectively with member of the team

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14
Q

Coordination

A

having necessary teamwork behaviours

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15
Q

Coaching

A

the team leader is showing leadership skills

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16
Q

Conditions

A

the team operates towards performance

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17
Q

Is conflict constructive?

A

psychological safety, team composition, status of person disagreeing, how conflict is handled

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18
Q

conflict management styles

A

avoiding, yielding, forcing, compromising, collaboration

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19
Q

Know your team

A

conflict is normal, address interpersonal issues privately, surface concerns early

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20
Q

Know yourself

A

psychological safety, frame disagreements at the problem not the person, choose team wisely

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21
Q

distributive negotiation

A

aiming to divide amount of resources

22
Q

integrative negotiation

A

work together to find mutually beneficial solution

23
Q

BATNA

A

Best Alternative To Negotiated Agreement

24
Q

ZOPA

A

Zone Of Possible Agreement

25
Q

Prepare to Negotiate

A

issues, positions, interests

26
Q

Issues

A

specific topics that need to be addressed

27
Q

Positions

A

explicit demands on each topic

28
Q

Interests

A

reasons behind each position

29
Q

Diversity improves performance…

A

very little

30
Q

Benefits of Diversity

A

Creativity/Innovation, Better decision making, Solving complex problems, Retaining valued employees

31
Q

Creativity/Innovation

A

a wider range of perspectives
(ex. 1700 companies were studied, the ones with diverse teams had more innovation in their products

32
Q

Better decision making

A

reducing bias
(ex. jury trials, teams with more diversity made more accurate decisions)

33
Q

Solving complex problems

A

different expertise/experiences
(ex. venture capitalists, diverse teams were seen as more profitable)

34
Q

Retaining valued employees

A

people can see their value in the team, reduces turnover, people feel valued

35
Q

Potential Challenges to Overcome

A

lower levels of trust, harder to build consensus, worse team cohesion, more perceptions of conflict

36
Q

Lower levels of trust

A

we trust people similar to ourselves

37
Q

Harder to build consensus

A

different expertise- not bad but takes more time to find a solution

38
Q

Worse team cohesion

A

no evidence of downsides, but it strengthens norms of the teams

39
Q

More perceptions of conflict

A

3 groups of interns were given the same instructions that had the same amount of conflict in them, diverse teams saw more conflict

40
Q

The relationship between diversity and performance depends on…

A

Framing, task complexity, time, structure

41
Q

Framing

A

Adding diversity because everyone is doing it, access to markets or for learning (for learning firms improved performance the most)

42
Q

Task complexity

A

diverse teams excel here

43
Q

Time

A

it takes more time for a diverse team to feel comfortable (ex. surgery teams stayed together and had a better overall success rate)

44
Q

Structure

A

different kinds of teams

45
Q

heterogenous teams

A

lots of diversity

46
Q

cultural fault line teams

A

half and half

47
Q

token team

A

mostly one group and one diverse person

48
Q

homogenous team

A

all the same

49
Q

Why do we reject feedback?

A

desire to be accepted as I am vs desire to learn and grow

50
Q

Challenges in global teams

A

Coordination, Coaching, Cognition, Communication

LPO Test 2 (1 decks)

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