LPO test 2 Flashcards
Types of teams
Functional, Cross-functional, Self-managed
Functional Team
organized around a specific business funtion
Cross-funtional team
people from different functional areas, temporary
Self-managed team
independent, more casual structure
Reliance
amount of dependance on members on a team
Membership Stability
how often people leave/join the team
Task Consistency
how often does the task change
Proximity
how close locationally are the members on the team
Capability
does the team have the right mix of knowledge and skills
Similarity
how similar are the expertises of the members
Cooperation
possession of the right beliefs about the team
Cognition
possession of shared understanding about roles, vision and priorities
Communication
communicating effectively with member of the team
Coordination
having necessary teamwork behaviours
Coaching
the team leader is showing leadership skills
Conditions
the team operates towards performance
Is conflict constructive?
psychological safety, team composition, status of person disagreeing, how conflict is handled
conflict management styles
avoiding, yielding, forcing, compromising, collaboration
Know your team
conflict is normal, address interpersonal issues privately, surface concerns early
Know yourself
psychological safety, frame disagreements at the problem not the person, choose team wisely
distributive negotiation
aiming to divide amount of resources
integrative negotiation
work together to find mutually beneficial solution
BATNA
Best Alternative To Negotiated Agreement
ZOPA
Zone Of Possible Agreement
Prepare to Negotiate
issues, positions, interests
Issues
specific topics that need to be addressed
Positions
explicit demands on each topic
Interests
reasons behind each position
Diversity improves performance…
very little
Benefits of Diversity
Creativity/Innovation, Better decision making, Solving complex problems, Retaining valued employees
Creativity/Innovation
a wider range of perspectives
(ex. 1700 companies were studied, the ones with diverse teams had more innovation in their products
Better decision making
reducing bias
(ex. jury trials, teams with more diversity made more accurate decisions)
Solving complex problems
different expertise/experiences
(ex. venture capitalists, diverse teams were seen as more profitable)
Retaining valued employees
people can see their value in the team, reduces turnover, people feel valued
Potential Challenges to Overcome
lower levels of trust, harder to build consensus, worse team cohesion, more perceptions of conflict
Lower levels of trust
we trust people similar to ourselves
Harder to build consensus
different expertise- not bad but takes more time to find a solution
Worse team cohesion
no evidence of downsides, but it strengthens norms of the teams
More perceptions of conflict
3 groups of interns were given the same instructions that had the same amount of conflict in them, diverse teams saw more conflict
The relationship between diversity and performance depends on…
Framing, task complexity, time, structure
Framing
Adding diversity because everyone is doing it, access to markets or for learning (for learning firms improved performance the most)
Task complexity
diverse teams excel here
Time
it takes more time for a diverse team to feel comfortable (ex. surgery teams stayed together and had a better overall success rate)
Structure
different kinds of teams
heterogenous teams
lots of diversity
cultural fault line teams
half and half
token team
mostly one group and one diverse person
homogenous team
all the same
Why do we reject feedback?
desire to be accepted as I am vs desire to learn and grow
Challenges in global teams
Coordination, Coaching, Cognition, Communication
