LO4 Flashcards
good practise
non judgemental
anti-discriminatory practise
valuing diversity
good communication
agreed ways of working
staff meetings
monitor,mentor professional management of staff
training and professional development for staff
respect rights,choices and decisions of those who need care and support
affects of good practise
empowerment good health good mental health good wellbeing good self esteem good confidence trust and bond with staff progress
explanations of discriminatory practises
patronising patients not treating patients to their needs prejudice stereotyping labelling abuse and neglect breach of health and safety inaccurate care
accurate actions for discriminatory practises
inform issue to correct authorities
inform issue to management
inform issue to CQC and OFSTED if needed
check and reflect on own actions and attitudes
change and encourage other people to change attitudes and actions if needed
challenging discrimination
changes in time- tell the person they are discriminatory and how,let them reflect on their actions and change them.Require them a supervisor
changes afterwards using procedures- tell them to read the policies and consult a senior member of staff for advice. Could even use disciplinary actions if needed
changes afterwards using long term campaigns- staff meetings, staff training and awareness sessions
what is whistleblowing
raising concerns to a senior member of staff, manager or even CQC and OFSTED. Raising concerns should not include fear of precautions.It allows staff to reflect and improve
dealing with conflict
active listening remain calm remain objective remain empathetic hear both sides of story positively look for solutions
providing information about complaint procedures
the organisations complaint procedures should be provided
knowing who to complain to
internal or external complaint
providing an advocate if needed
