LO4

Question 1

Verbal Communication

Answer 1

Use of spoken words or noises to successfully transfer a message

Question 2

3 tones of verbal communication

Answer 2

Problem-Solving tone, Expressive tone, Directive tone

Question 3

The tone of voice a paramedic should use

Answer 3

Problem-Solving tone

Question 4

What is non-verbal communication?

Answer 4

All communication that isn’t verbal example would be body language

Question 5

Tact and diplomacy

Answer 5

Allows you to tell the truth while still considering the other person’s feelings

Question 6

Discretion

Answer 6

We can show discretion by behaving and speaking in a manner that does not cause offense

Question 7

Therapeutic Communication

Answer 7

any communication between the health care professional and patient (as well as the patient’s family) that takes place to advance the patient’s well-being and care.

Question 8

Verbal support

Answer 8

What we choose to say to someone that is experiencing a stressful situation and now having an emotional response can be very impactful.

Question 9

Critical Thinking

Answer 9

Analyzing facts, evidence, observations and arguments to make a decision

Question 10

Conflict

Answer 10

A expressed struggle between at least two parties