LO4

Question 1

What is best practice?

Answer 1

Professional behaviors that are seen as being the most effective

Question 2

What does being non-judgemental mean?

Answer 2

• Not making assumptions about an individual
• Using empathy to see things from their point of view
• Being respectful of their feelings and values

Question 3

What does respecting views and choices mean?

Answer 3

Respecting views and choices
- Care meets a persons needs
- Providing person centered care
- Raising self esteem

Question 4

What does anti discriminatory practice mean?

Answer 4

-Treating service users fairly
- Ensuring no one is excluded from activities
- Applying the values of care

Question 5

What does valuing diversity mean mean?

Answer 5

• Cultural and religious needs and offering choices e.g. menus
• Having a prayer room accessible
• Celebrating a range of different festivals e.g Chinese new year

Question 6

What does using effective communication mean?

Answer 6

• Making sure individuals have the information they need to make choices
• Age appropriate vocabulary
• Active listening

Question 7

What does following agreed ways of working mean?

Answer 7

• Following an organisations policies and procedures so the care is correct and safe

Question 8

What are the 5 other ways to promote best practice?

Answer 8

Providing training
Mentoring
Monitoring
Performance management
Staff meetings

Question 9

What does it mean to provide training?

Answer 9

• Staff are up to date on legislation and knowledge
• Staff are aware of the correct procedures to follow (safeguarding and confidentiality)
• Ensures staff can provide quality care and have an understanding of rights and equality

Question 10

What does mentoring mean?

Answer 10

• Manager sharing their knowledge to another person to help their skills develop
• Experienced person provides advice and feedback

Question 11

What does monitoring mean?

Answer 11

-Checking the quality of care over time
- Observations and asking the opinions of others to improve the work e.g. surveys and questionnaires

Question 12

What does performance management mean?

Answer 12

-An ongoing process between a manager and care worker which can involve meetings, observations and feedback to improve work and identify targets

Question 13

What are staff meetings?

Answer 13

• Opportunity to share best practice and discuss what went well
• Concerns and issues can be shared to solve problems
• Reminders of policies are given and updates on general information

Question 14

What are the 5 discriminatory practices?

Answer 14

Stereotyping, labeling and prejudice
Inadequate care
Abuse and neglect
Breach of health and safety
Being patronizing

Question 15

What are examples of stereotyping, labeling and prejudice?

Answer 15

• A GP is impatient with their overweight patients as they think all overweight people are lazy
• Jumping to conclusions about someone (old people are confused and deaf
• A care assistant refuses to bath a gay man or woman

Question 16

What are examples of inadequate care?

Answer 16

• Not adminstering medication on time
• Rough handling causing bruising
• Not taking into consideration an individuals preferences

Question 17

What are examples of abuse and neglect?

Answer 17

• Verbal abuse (name calling)
• Hitting and punching
• Handling residents roughly