LO4

Question 1

What is best practice

Answer 1

Being non-judgmental
Respecting views, choices and decisions made by the individual

Question 2

How can best practice benefit the individual

Answer 2

Improves their self-esteem
Makes them feel valued

Question 3

What is poor practice

Answer 3

Discriminating
Not valuing diversity
Judging the service user

Question 4

What is discriminatory practice

Answer 4

It is the responsibility of all practitioners to recognize discriminatory practices and respond with appropriate actions

Question 5

Examples of discriminatory practices

Answer 5

Prejudice
Inadequate care
Abuse and neglect

Question 6

Stereotyping

Answer 6

Assuming people with certain characteristics are the same

Question 7

What is prejudice

Answer 7

Negative attitude towards an individual/group based on ill informed opinions or inaccurate information

Question 8

Patronising meaning

Answer 8

Speaking towards someone as if they are stupid enough r not important

Question 9

What is labelling

Answer 9

Identify people negatively as part of a particular group and so jumping to conclusions about them

Question 10

How can discrimination impact the individual

Answer 10

Mental health issues
They may feel less valued
Insecure about socialising

Question 11

Actions to take as a result of discriminatory practices

Answer 11

Report
Go to an advocacy helpline to get advice and support (mind age uk)

Question 12

What actions might another professional take (discriminatory practices)

Answer 12

Raising concerns/whistleblowing
Applying values of care
Providing information about complaints procedures
Training/mentoring/monitoring

Question 13

What is whistleblowing

Answer 13

Exposing illegal practices within the business

Question 14

How to raise a concern (whistleblowing)

Answer 14

Reporting the incident to management or the relevant authorities

Question 15

Key aspects of dealing with conflict

Answer 15

Active listening
Remaining calm
Being objective and empathic
See both sides of the argument

Question 16

What is SEND

Answer 16

Education and health care plans
Rights to personal budget for children with special needs

Question 17

Family courts and justice

Answer 17

When parents split up the courts should help parents to do what is right for their child not what the parents want

Question 18

What is the role of a children’s commissioner

Answer 18

Has to focus on the rights of all children, including those in care or living away from home
They represent the views and interests of children to promoting and protecting the rights of children

Question 19

How to be non-judgemental

Answer 19

Using effective communication
Not making assumptions
Respectful
Being open minded

Question 20

How to ensure best practice is being used

Answer 20

Using a person centred approach
Making sure they feel valued

Question 21

Anti-discriminatory practice

Answer 21

Follow complaint procedure
Apply the care values (PPM)

Question 22

How to use effective communication

Answer 22

Adapt communication if needed
Active listening
Using a care plan

Question 23

What is mentoring

Answer 23

Experienced person training someone
Share advise

Question 24

Why is mentoring important

Answer 24

Ensures quality of care stays high

Question 25

Why is staff training important

Answer 25

Makes sure staff are aware of skills required for their role
Overall helps with personal development

Question 26

Why are staff meetings important

Answer 26

Opportunity to share best practice
Can discuss what needs improvement
Raise concerns

Question 27

What is a health and safety breach

Answer 27

Not wiping wet floors
Not desposing waste in correct way

Question 28

What is inadequate care

Answer 28

Not providing the care you are required to do
Rough handling