LO4

Question 1

examples best practice

Answer 1

Being non-judgemental 
Anti-discriminatory practice 
Valuing diversity 
Using effective communication 
Following agreed ways of working 
Respecting the views, choices and decisions of individuals who require care and support

Question 2

examples of being non-judgemental

Answer 2

Don’t make assumptions
Using effective communication skills
Being open-minded and accepting

Question 3

examples of anti-discriminatory practice

Answer 3

Everyone should be treated fairly
No favourites
Ensure no one is excluded form activities they are accessible for everyone

Question 4

Examples of valuing diversity

Answer 4

offer choices .e.g. menus with range of options catering to all needs
offers many different activity choices

Question 5

examples of using effective communication

Answer 5

Active listening
Adapting communication to meet the needs of the individuals
using specialist methods if required

Question 6

examples of respecting the views, choices and decisions of individuals who require care and support

Answer 6

Care that meets the needs of the individuals
Providing a person-centred approach
Individuals feeling valued and supported

Question 7

stereotyping example

Answer 7

GP being impatient with with her overweight patient bc she thinks all overweight people are lazy and fat

Question 8

labelling examples

Answer 8

jumping to conclusions e.g. a confused and deaf old person

Question 9

prejudice example

Answer 9

a care assistant refusing to bath a gay man

Question 10

inadequate care example

Answer 10

not administering medication on time

Question 11

abuse and neglect example

Answer 11

hitting someone

not providing regular food or fluid for the patient

Question 12

breach of health and safety example

Answer 12

forgetting to lock the door of the drugs cabinet

Question 13

being patronising example

Answer 13

a nurse always speaking really loud and slow to all the older adults in the hospital

Question 14

3 ways of challenging discrimination

Answer 14

Challenging at the time
Challenging afterwards through procedures
Challenging through long-term proactive campaigns

Question 15

challenging at the time example

Answer 15

Speak to individual and explain how it’s discrimination

Report the incident to senior staff or manager

Question 16

challenging afterwards through procedures examples

Answer 16

Show the individual the relevant policies

Discuss at senior management level so they can address the correct way of working

Question 17

challenging through long term proactive campaigns examples

Answer 17

Provide regular training for staff over time to raise awareness
Run sessions/workshops about the values of care

Question 18

whistleblowing

Answer 18

anonymously reporting individual/service to someone outside the business/service.