LO2 - Essential Values of Care Flashcards
What are the main 3 values of care? (NOT EARLY YEARS)
1 - Promote equality and diversity
2 - Maintain confidentiality
3 - Promote individuals’ rights and beliefs
What does applying the values of care ensure for the SERVICE USER?
Ensures they:
- Are treated fairly
- Know their rights are maintained
- Are safe and protected from harm
- Have their needs met
What does applying the values of care ensure for the PRACTITIONERS and CARE WORKERS?
Ensures they:
- Provide effective care
- Use good practice
- Provide a consistently high standard of care
- Prevent discriminate and reduce inequalities
- Follow legal requirements, such as the EA (LO3 legislation)
What does it mean to PROMOTE EQUALITY AND DIVERSITY?
- Understanding the basis of discrimination- Gender, disability, race/ethnicity, age, sex, sexuality, social class
- No discriminatory behaviour (intentional or not)- Prejudice, stereotyping, labelling (especially outdated terms)
- Understanding and valuing diversity
- Treat all individuals fairly regardless of age, race, gender, sex, religion, disability, ethnicity, sexuality
How do you promote equality in health & social care settings?
- Use non-discriminatory language- e.x., call a service user by their name, not ‘dear’ or ‘love’
- Avoid being patronising- e.g., when talking to younger or older people
- Meet individual needs regarding:
- Mobility
- Communication
- Diet
- Cultural
How would you ensure MOBILITY NEEDS are promoting equality?
Ensure all areas & resources are accessible to all by providing things such as ramps, automatic doors, and/or adjustable height tables where necessary
How would you ensure a health & social care setting is promoting equality in meeting COMMUNICATION NEEDS?
- Provide ‘easy read’ versions of information (e.g., large print)
- Hearing loops
- Information in different formats- Braille or appropriate languages
- Sign Language
(Do not bring up most of these when asked about different LANGUAGES)
How would you promote equality through DIETARY NEEDS?
Ensure a variety in meals offered:
- Halal
- Kosher
- Diabetic
- Gluten-free
- Vegetarian/Vegan
How would you promote equality through SUPPORTING CULTURAL NEEDS?
- Provide prayer rooms
- Transport to church/places of worship
- Opportunities to celebrate service users’ cultures and religions
How would you promote equality through general means of TREATING ALL INDIVIDUALS FAIRLY?
- Give all individuals same choices and opportunities, regardless of differences
- No racist, sexist, ageist comments or actions
- Arrange visits to places with wheelchair access, hearing loops, and so on
How do you promote diversity in health & social care settings?
- Accept & respect individual differences, e.g., faith, language, diet, customs
- Provide activities, resources and food that reflect different cultures, beliefs and faiths
- Celebrate a range of religious and non-religious/secular festivals in the care setting- reflects different faiths & cultural needs of service users
- Challenge & report any discriminatory behaviour (by service users or staff)
- Respect service users’ cultural & religious requirements
- Support all communication needs so no one is excluded- e.x., information provided in Braille, hearing loops made available, staff available who can sign
How would you promote diversity through RESPECTING SERVICE USERS’ CULTURAL & RELIGIOUS REQUIREMENTS?
- Have a female/male care assistant, nurse or GP where it may be more appropriate
- Provide prayer rooms and transport to church/places of worship
- Provide meals in line with these- halal, kosher, etc.
What does it mean to MAINTAIN CONFIDENTIALITY?
- Prevent unauthorised people from accessing personal information
- Meeting legal requirements (Data Protection Act, GDPR) for keeping & using personal information
How do you maintain confidentiality in health & social care settings?
- Do not gossip about the service users to their friends, family or other providers/practitioners
- Share information with other practioners only on a ‘NEED TO KNOW’ basis- only with those directly involved in caring for the individual
- Keep patient records secure: lock them in a filing cabinet or on a password-protected computer
- Keep personal details, files & records safe and secure by not leaving them lying around the care setting for unauthorised access
- Use a private/empty office/room for meetings for service users and their family to discuss care/treatment
- Do not discuss service users in public places
- Inform service users of circumstances when confidentiality must be broken
When must confidentiality be broken?
A person is a danger to themselves
A person is a danger to others
A person is at risk of being harmed by others
A person is about to commit a serious offence
What does it mean to PROMOTE INDIVIDUALS’ RIGHTS & BELIEFS?
- Valuing all individuals
- Acting in best interests of the service user
- Freedom from discrimination
- Treating individuals with respect & dignity
How could you promote individuals’ rights and beliefs in health & social care settings?
- Give service users CHOICE; in diet, clothing to wear, activities to take part in
- Maintain privacy- knock on the door before entering a resident’s room (care setting), pull curtains round a hospital bed (health setting)
- Religious beliefs- provide a prayer room or transport to a place of worship
- Access to an ADVOCATE for an individual who needs one, e.g., an adult with a learning disability
- Access to a translator/interpreter if the service user’s 1st language is not English/you cannot communicate
- Always explain any procedures to be carried out as a service user (e.g., patient) has the right to refuse treatment once they’ve heard all the necessary information (CHOICE/CONSULTATION)
What are the Early Years values of care?
- Ensure the welfare of the child is PARAMOUNT
- Keep children safe & maintain a healthy and safe environment
- Work in partnership with parents/guardians & families
- Encourage children’s learning and development
- Value diversity
- Ensure equality of opportunity
- Practice anti-discrimination
- Ensure confidentiality
- Work with others, including professionals
What does it mean to ENSURE THE WELFARE OF THE CHILD IS PARAMOUNT?
- Needs of the child should always come first
- Use a child-centred approach
- Children must never be humiliated
- Children must never be abused or smacked
- Follow safeguarding procedures; e.g., DBS checks, DSLs
- Positive expectations should be encouraged; e.g., primary school staff must have a view that all children can succeed & must give appropriate support for their level of ability
How would you keep children safe and maintain a healthy & safe environment?
- Follow health & safety procedures, policies and legislation (e.g., regular fire drills, safety scissors/equipment provided, regular PAT Testing of equipment, risk assessments carried out for activities, trips & equipment)
- Protect children from abuse; e.g., DBS checks, Safeguarding procedures in place
- Provide meals that meet healthy eating guidelines
- Have an appropriate adult:child or staff:pupil ratio based on age of the child and in line with government recommendations
- Ensure a clean and hygienic environment
- Train staff in First Aid & in the use of an Epipen
How would an early years setting work in partnership with parents/guardians and families?
- Regular parents evenings and meet the mentor sessiond
- Open days, inviting parents in to see children working
- Inviting parents to discuss progress and/or issues; e.g., problematic behaviour
- Regular progress reports
- Reward certificates sent home
- Newsletters sent/emailed home
- Obtaining parents’ permission/consent for visits & trips
- Phone calls home to discuss any issues
- Sharing comments on a child’s work
- Nursery setting; Daily diary provided
- Informing parents about accidents/incidents
- Informal chats with parents; e.g., on arrival for drop off or collect children
- Providing information sessions & training for parents on relevant topics; e.g., potty training, dealing with tantrums, how to help your child learn to read, about nursery curriculum, etc.
How would an early years setting encourage children’s learning & development?
Children should be offered a range of experiences to enhance learning:
- Provide a range of activities and have a well planned curriculum
- Offer differentiated worksheets and activities to cater for all abilities
- Design activities to stretch learning
- Monitor children’s progress
- Introduce additional activities to stretch and challenge (e.g., stretch challenges)
- Offer activities suited to children’s developmental progress
- Make activities stimulating & encouraging to encourage children’s learning
How should an early years setting value diversity?
- Teach about various traditions, customs and festivals to raise awareness of different cultures
- Resources, e.g., DVDs & toys, should reflect different cultures and beliefs
- Posters and displays should present positive role models from different cultures
- Celebrate a wide range of festivals with all the children; e.g., Diwali, Christmas, Lunar New Year, etc. to raise awareness of diversity
- Have school ‘welcome’ signs in different languages
- Provide books in different languages
- Invite guest speakers to talk about different cultures
- Offer food options to suit different diets, such as vegetarian/vegan, gluten free, halal, kosher, etc.
- Challenge discrimination as it occurrs; e.g., if a child/staff member makes racist or sexist comments
- Differentiate tasks & activities to meet children’s individual needs (e.g., don’t say you need a “strong boy” to lift a box)
- Allow time off school for festivals that relate to children’s religious beliefs/culture, e.g., Eid or Nowruz
How could an early years setting ensure equality of opportunity?
- Provide each child with the opportunity to work towards their potential
- Ensure all areas of the setting are accessible to all & make adaptations if needed; e.g., provide ramps, wider doorways, adjustable height tables
- Ensure all resources (worksheets, books, outside play, etc.) are available to all children
- Ensure activities are accessible for all children to participate in, regardless of gender or disabilities
- Work to meet children’s individual needs, whether cultural, religious, mobility, dietary or communication
- Use non-discriminatory language
- All children should be treated fairly and staff should have no favourites
- Make sure staff are familiar with, and follow, the setting’s equal opportunities policy
How could an early years setting practice anti-discrimination?
- Do not discriminate on the basis of gender, social background, race or anything else (9 protected characteristics)
- Challenge any discriminatory comments or actions by children or staff
- Ensure no one is excluded from activities; e.g., provide signing, a hearing loop or wheelchair access if needed
- Challenge stereotypical views, such as “boys will be boys” or “girls are little princesses”, etc.
- Be a good role model by demonstrating inclusive behaviour
How could an early years setting ensure confidentiality?
- Share information with other practioners on a ‘NEED-TO-KNOW’ basis
- Keep children’s personal information secuse; e.g., locked filing cabinet or password-protected computer
- Never gossip about the child’s family circumstances
- Never discuss children in public spaces
- Ensure meetings with parents are private (i.e., behind closed doors)
How could an early years setting work with others (including professionals or partnerships)?
- Work with other agencies/practitioners/services that support children, such as: school nurse/worker, health visitor, GP, police, etc.
- Information should be shared openly but sensitively between practitioners directly involved in caring for the child (CONFIDENTIALITY)
