LO1: understand protocols to be followed when working in business

Question 1

1.1 authority protocols

what are authority protocols?

Answer 1

provides a framework for employees to follow.

Question 2

authority in the workplace:

Answer 2

• decision making:
• authorisation:

Question 3

reasons for authority protocols:

Answer 3

• for a manager to delegate tasks to a subordinate.
• lower risks of fraud.

Question 4

1.2 confidentiality protocols

what are condfidentiality protocols?

Answer 4

• only those who need to see specific information can have access
• using blind copy (bcc) line in emails so external recipents emails are not exposed
• requiring employees to sign a non-disclosure agreement (NDA).
• ensuring job descriptions include that disclosing confiedntail info is gross misconduct

Question 5

storage of data and documentation:

Answer 5

• manual storage: use of secured filing cabinets and ensuring that doucuments are not removed from premises.
• electronic storage: stored securely by password protecting computers

Question 6

implications of breaching confidentiality:

Answer 6

• gross misconduct: unlikely to recideve reference for the future.
• risk of idenitiy theft and loss of trust on the business.
• competitor may see the info/plans and use for their own use.

Question 7

when may confidenitality be breached?

Answer 7

embezzlement: to access emails and documents if there are suspiscions of staff doing fraud.

Question 8

1.3 constraints on document content

what are voluntary constraints?

Answer 8

• organisational: businesses may have specific to keep consistency
• ethics: may have guidelines relating to stereotypes, whistle-blowing policy or privacy
• codes of practice: some job roles and business have a set of codes to be followed

Question 9

legislation

what is copyright?

Answer 9

businesses must ensure that relevant permissions are granted to avoid accusations of plagriasm.

Question 10

legislation

what is data protection?

Answer 10

all personal info should be tightly secured and only added when necessary.

Question 11

legislation

what is consumer protection?

Answer 11

comes from unfair trading regulation.

Question 12

legislation

what are equal oppurtunities?

Answer 12

protects individuals from discrimination

Question 13

1.4 checking protocols

what are checking of documents?

Answer 13

documents should always be checked for errors and misinterpretaions which may be carried out by:
- more senior employees
- specialists
- a proof reader
- external communications company

Question 14

1.4 checking protocols

what are checking of arrangements?

Answer 14

when arrangements are made, important to ensure that all staff have recieved all details and are accurate

Question 15

1.4 checking protocols

implications of poor checking:

Answer 15

• if travel arrangements have been provided incorrectly then then a flight/train could be missed as well as business opportunities
• repuation and professionalism of the business will be questioned

Question 16

1.5 IT security protocols

how to protect info against unauthorised access?

Answer 16

• password protecting documents/computers
• installing anti-virus software
• granting staff different levels pf access rights
• screen saver time out

Question 17

what is inappropiate use of IT equipment and software?

Answer 17

• using work computers for non work activities (social media)
• installing unauthorised software
• installing business software on home computers

Question 18

1.6 employment protocols

what is the health and safety legislation?

Answer 18

• provding adequate lighting and ventilation
• providing regular eyte tests for employees that use computers
• ensuring risk assesments are carried out

Question 19

what is the equal opportunities legislation?

Answer 19

must offer training and induction so all employees know what can or cannot be said to avoid discrimination

Question 20

what are contractual obligations?

Answer 20

once a contract has is signed it has become legally binding so both parties must obey what it stated (working hours and pay)

Question 21

what are the minimum standards of professional behaviour?

Answer 21

• punctuality: all employees are expected to arrive on time
• appearance and dress code: muist dress smartly to create a professional impression
• use of appropiate language: swearing, salng words and open complaints about the business should be avoided