LO1: understand protocols to be followed when working in business Flashcards
1.1 authority protocols
what are authority protocols?
provides a framework for employees to follow.
authority in the workplace:
- decision making:
- authorisation:
reasons for authority protocols:
- for a manager to delegate tasks to a subordinate.
- lower risks of fraud.
1.2 confidentiality protocols
what are condfidentiality protocols?
- only those who need to see specific information can have access
- using blind copy (bcc) line in emails so external recipents emails are not exposed
- requiring employees to sign a non-disclosure agreement (NDA).
- ensuring job descriptions include that disclosing confiedntail info is gross misconduct
storage of data and documentation:
- manual storage: use of secured filing cabinets and ensuring that doucuments are not removed from premises.
- electronic storage: stored securely by password protecting computers
implications of breaching confidentiality:
- gross misconduct: unlikely to recideve reference for the future.
- risk of idenitiy theft and loss of trust on the business.
- competitor may see the info/plans and use for their own use.
when may confidenitality be breached?
embezzlement: to access emails and documents if there are suspiscions of staff doing fraud.
1.3 constraints on document content
what are voluntary constraints?
- organisational: businesses may have specific to keep consistency
- ethics: may have guidelines relating to stereotypes, whistle-blowing policy or privacy
- codes of practice: some job roles and business have a set of codes to be followed
legislation
what is copyright?
businesses must ensure that relevant permissions are granted to avoid accusations of plagriasm.
legislation
what is data protection?
all personal info should be tightly secured and only added when necessary.
legislation
what is consumer protection?
comes from unfair trading regulation.
legislation
what are equal oppurtunities?
protects individuals from discrimination
1.4 checking protocols
what are checking of documents?
documents should always be checked for errors and misinterpretaions which may be carried out by:
- more senior employees
- specialists
- a proof reader
- external communications company
1.4 checking protocols
what are checking of arrangements?
when arrangements are made, important to ensure that all staff have recieved all details and are accurate
1.4 checking protocols
implications of poor checking:
- if travel arrangements have been provided incorrectly then then a flight/train could be missed as well as business opportunities
- repuation and professionalism of the business will be questioned
1.5 IT security protocols
how to protect info against unauthorised access?
- password protecting documents/computers
- installing anti-virus software
- granting staff different levels pf access rights
- screen saver time out
what is inappropiate use of IT equipment and software?
- using work computers for non work activities (social media)
- installing unauthorised software
- installing business software on home computers
1.6 employment protocols
what is the health and safety legislation?
- provding adequate lighting and ventilation
- providing regular eyte tests for employees that use computers
- ensuring risk assesments are carried out
what is the equal opportunities legislation?
must offer training and induction so all employees know what can or cannot be said to avoid discrimination
what are contractual obligations?
once a contract has is signed it has become legally binding so both parties must obey what it stated (working hours and pay)
what are the minimum standards of professional behaviour?
- punctuality: all employees are expected to arrive on time
- appearance and dress code: muist dress smartly to create a professional impression
- use of appropiate language: swearing, salng words and open complaints about the business should be avoided
