LO1 Quiz

Question 1

Define commerical

Answer 1

Aims to make a profit

Question 2

Define residential

Answer 2

Provides a place to stay/sleep

Question 3

Name one client group

Answer 3

Individuals, families, tourists, groups for business, students, guests attending a celebration, staff

Question 4

Name one type of counter service

Answer 4

Buffet, cafeteria, fast food, free-flow, multi-point, seated counter service, carvery

Question 5

Describe free-flow

Answer 5

Different food and drink served at different counters pay at central till

Question 6

Name one type of table service

Answer 6

Plate service, family style, silver service, banquet service

Question 7

Gueridon service is also known as…

Answer 7

Trolley service

Question 8

Transport catering happens on…

Answer 8

Trains, planes and ships

Question 9

Name an example of personal service

Answer 9

Deliveroo/Uber eats

Question 10

How many stars can a hotel gain

Answer 10

5

Question 11

What is the hygiene system rated out of

Answer 11

5

Question 12

Who carries out the hygiene ratings

Answer 12

Food standard agency

Question 13

What are Michelin stars and AA rosettes awarded for

Answer 13

Outstanding food, quality ingredients, level of skill

Question 14

What is being inspected for hotel starts? Name 2

Answer 14

Opening time, disabled access, number of staff, number of rooms-suites, environment, facilities- spa, gym

Question 15

Name the 4 job role sectors in H&C

Answer 15

Manager, administrators, back of house, front of house

Question 16

Who is the top of the kitchen brigade

Answer 16

Executive head chef

Question 17

Who is the top of the hotel job structure

Answer 17

General manager

Question 18

Is the general manager or head chef higher in the hierarchy

Answer 18

General manager

Question 19

What is a personal attribute

Answer 19

A quality or personality trait

Question 20

Name a personal attribute

Answer 20

EXAMPLE - hygienic/ good team player

Question 21

Name a training organization

Answer 21

City and guilds, springboard, UCAS, chartered institute of environmental health

Question 22

State one way of training staff

Answer 22

Online courses, college courses, shadowing, role play

Question 23

What is remuneration

Answer 23

Reward in wage or salary

Question 24

Name an example of remuneration

Answer 24

Tips, bonuses, service charge

Question 25

Name a contract type

Answer 25

Permanent/temporary, full time/part time, 0 hour

Question 26

What age are you automatically enrolled into a pension (after earnings or £10,000)

Answer 26

22 years old

Question 27

Calculation for gross profit

Answer 27

Selling price – cost of ingredients

Question 28

Calculation for net outfit

Answer 28

Selling price – total cost

Question 29

Name 2 ways to improve technology in H&C provision

Answer 29

Digital menus- QR codes
Social media- feedback
Key card access
Buzzers when the table is ready
Wireless card payments
Apps
CRMS

Question 30

Name the three political factors in place

Answer 30

Licensing laws
Employment laws
Health and safety laws

Question 31

How can the media have a positive effect on H&C business

Answer 31

Reaches large customer base
Target specific customer groups
Personal connect business to consumer