LO1 Quiz Flashcards
Define commerical
Aims to make a profit
Define residential
Provides a place to stay/sleep
Name one client group
Individuals, families, tourists, groups for business, students, guests attending a celebration, staff
Name one type of counter service
Buffet, cafeteria, fast food, free-flow, multi-point, seated counter service, carvery
Describe free-flow
Different food and drink served at different counters pay at central till
Name one type of table service
Plate service, family style, silver service, banquet service
Gueridon service is also known as…
Trolley service
Transport catering happens on…
Trains, planes and ships
Name an example of personal service
Deliveroo/Uber eats
How many stars can a hotel gain
5
What is the hygiene system rated out of
5
Who carries out the hygiene ratings
Food standard agency
What are Michelin stars and AA rosettes awarded for
Outstanding food, quality ingredients, level of skill
What is being inspected for hotel starts? Name 2
Opening time, disabled access, number of staff, number of rooms-suites, environment, facilities- spa, gym
Name the 4 job role sectors in H&C
Manager, administrators, back of house, front of house
Who is the top of the kitchen brigade
Executive head chef
Who is the top of the hotel job structure
General manager
Is the general manager or head chef higher in the hierarchy
General manager
What is a personal attribute
A quality or personality trait
Name a personal attribute
EXAMPLE - hygienic/ good team player
Name a training organization
City and guilds, springboard, UCAS, chartered institute of environmental health
State one way of training staff
Online courses, college courses, shadowing, role play
What is remuneration
Reward in wage or salary
Name an example of remuneration
Tips, bonuses, service charge
Name a contract type
Permanent/temporary, full time/part time, 0 hour
What age are you automatically enrolled into a pension (after earnings or £10,000)
22 years old
Calculation for gross profit
Selling price – cost of ingredients
Calculation for net outfit
Selling price – total cost
Name 2 ways to improve technology in H&C provision
Digital menus- QR codes
Social media- feedback
Key card access
Buzzers when the table is ready
Wireless card payments
Apps
CRMS
Name the three political factors in place
Licensing laws
Employment laws
Health and safety laws
How can the media have a positive effect on H&C business
Reaches large customer base
Target specific customer groups
Personal connect business to consumer
