LO1 Business Protocols Flashcards
Be able to define key terms for LO1 Be able to understand reasons for using protocols Be able to know the structure of LO1 study topics
What does the term ‘PROTOCOL’ mean?
The rules that outline the correct behaviours and procedures that should be followed in given situations
Why are protocols useful for NEW staff starting with a business?
To know what the business expects them to do and how to behave (eg report absence, book holidays)
Are the protocols the same for all businesses?
No, that is why starting a new job can be daunting
Where would staff (new and existing) find the protocols for the business they work in?
Employee handbook - printed
Employee handbook - digital e-copy
Business intranet (internal version of internet)
Shared drive for employee files
What type of protocols outline levels of decision making and assigned areas of responsibility?
Authority protocols (LO1.1)
What type of protocols outline keeping private and business information from being shared more widely?
Confidentiality protocols (LO1.2)
What type of protocols outline the constraints on business paperwork and auditing for errors?
Documentation content and checking protocols (LO1.3)
What type of protocols outline the unauthorised and inappropriate use of data?
IT Security protocols (LO1.4)
What type of protocols outline the legal and behavioural expectations of people that work in a business?
Employment protocols (LO1.5)
Why is it important for protocols to be reviewed and audited on a regular basis by senior management?
Legislation and regulations may change
Business restructure of roles or responsibilities
Move from manual to digital operational systems
Industry standards need to be applied
New protocols may need adding if business expands
Out of date protocols updated or removing
