Lists

Question 1

Reasons for Lying

Answer 1

Basic needs
Affiliation
Self esteem
Self gratification

Question 2

5 components of Organizational Risk Management Plan

Answer 2

1. Identify
2. Evaluate
3. Prioritize
4. Control
5. Monitor

Question 3

5 Step Operational Risk Management Process

Answer 3

1. Situational awareness
2. Hazard Assessment
3. Hazard Control
4. Decision point
5. Evaluate

Question 4

Budget Process

Answer 4

1. Plan
2. Prepare (justify, internal/external reviews)
3. Implement
4. Monitor
5. Evaluate
6. Revise

Question 5

5 C’s of Radio Communication

Answer 5

Concise
Clear
Confident
Control
Capability

Question 6

Types of Narratives

Answer 6

Justification
Recommendation
Progress
Progress and Justification
Description

Question 7

Speech Preparation (9 steps)

Answer 7

1. Select Topic
2. Determine Purpose
3. Generate Ideas
4. Develope Central Idea
5. Gather evidence
6. Organize
7. Rehearse
8. Deliver
9. Evaluate

Question 8

Listening Skills

Answer 8

Attending
Understanding
Remembering
Evaluating
Responding

Question 9

Communications model

Answer 9

Sender
Message
Receiver
Feedback
Interference

Question 10

4 Forms of Communication

Answer 10

Informal interpersonal
Oral
Written
Incident scene

Question 11

5 Purposes of informal interpersonal communication

Answer 11

Learn
Relate
Influence
Play
Help

Question 12

Methods of resolving conflict

Answer 12

Avoid
Accommodate
Force
Negotiate
Collaborate

Question 13

6 steps to resolve conflict

Answer 13

Classify/identify
Define/diagnose
Determine right response
Determine options
Convert to action
Test against outcome

Question 14

Management Skills

Answer 14

Administrative
Human/communication
Concept/decision making

Question 15

Management Functions

Answer 15

Planning
Organizing
Directing
Controlling

Question 16

Establish Objectives

Answer 16

Specific
Measurable
Attainable
Realistic
Time Bound

Question 17

Planning Process

Answer 17

IS-DIE

Identify
Select
Design
Implement
Evaluate

Question 18

Layman’s RECEOVS

Answer 18

Rescue
Exposures
Confinement
Extinguishment
Overhaul
Ventilation
Salvage

Question 19

4 Step Change Process

Answer 19

1. Denial
2. Resistance
3. Exploration
4. Commitment

Question 20

Change Types

Answer 20

Strategic
Structure
Technology
People

Question 21

5 Step Model for Change

Answer 21

1. Recognize need for change
2. Identify/Address resistance
3. Plan Interventions
4. Implement change
5. Control change

Question 22

4 step method of instruction

Answer 22

Prepare
Present
Apply
Evaluate

Question 23

Types of Speeches

Answer 23

Persuasive - Difficult to develope/most important
Informative - Easiest
Instructional - PPAE

Question 24

4 Stage Development Model

Answer 24

Forming
Storming
Norming
Performing

Question 25

8 steps to create command presence

Answer 25

1. Determine situation
2. Know resources
3. Develope strategy and tactics
4. Listen to all pov
5. Make decision
6. Implement
7. Evaluate
8. Take responsibility

Question 26

4-Step method of counseling

Answer 26

1. Describe current performance
2. Describe desired performance
3. Gain commitment for change
4. Follow up

Question 27

5-step Operational Planning P

Answer 27

1. Understand situation (size up)
2. Establish incident objectives/strategies
3. Develope plan of action (IAP)
4. Prepare and make assignments
5. Evaluate and Revise

Question 28

Layman’s 5 Size up considerations

Answer 28

Facts
Probabilities
Own situation
Decision
Plan of operation

Question 29

7 Steps to overcome resistance to change

Answer 29

1. Create climate for change
2. Plan for change
3. Communicate advantages
4. Meet needs of both
5. Involve employees in process
6. Provide support
7. Seek Input

Question 30

4 steps to determine area of origin

Answer 30

1. Examine exterior
2. Examine interior
3. Interview witnesses
4. Analyze info