Lists Flashcards
Reasons for Lying
Basic needs
Affiliation
Self esteem
Self gratification
5 components of Organizational Risk Management Plan
- Identify
- Evaluate
- Prioritize
- Control
- Monitor
5 Step Operational Risk Management Process
- Situational awareness
- Hazard Assessment
- Hazard Control
- Decision point
- Evaluate
Budget Process
- Plan
- Prepare (justify, internal/external reviews)
- Implement
- Monitor
- Evaluate
- Revise
5 C’s of Radio Communication
Concise Clear Confident Control Capability
Types of Narratives
Justification Recommendation Progress Progress and Justification Description
Speech Preparation (9 steps)
- Select Topic
- Determine Purpose
- Generate Ideas
- Develope Central Idea
- Gather evidence
- Organize
- Rehearse
- Deliver
- Evaluate
Listening Skills
Attending Understanding Remembering Evaluating Responding
Communications model
Sender Message Receiver Feedback Interference
4 Forms of Communication
Informal interpersonal
Oral
Written
Incident scene
5 Purposes of informal interpersonal communication
Learn Relate Influence Play Help
Methods of resolving conflict
Avoid Accommodate Force Negotiate Collaborate
6 steps to resolve conflict
Classify/identify Define/diagnose Determine right response Determine options Convert to action Test against outcome
Management Skills
Administrative
Human/communication
Concept/decision making
Management Functions
Planning
Organizing
Directing
Controlling
Establish Objectives
Specific Measurable Attainable Realistic Time Bound
Planning Process
IS-DIE
Identify Select Design Implement Evaluate
Layman’s RECEOVS
Rescue Exposures Confinement Extinguishment Overhaul Ventilation Salvage
4 Step Change Process
- Denial
- Resistance
- Exploration
- Commitment
Change Types
Strategic
Structure
Technology
People
5 Step Model for Change
- Recognize need for change
- Identify/Address resistance
- Plan Interventions
- Implement change
- Control change
4 step method of instruction
Prepare
Present
Apply
Evaluate
Types of Speeches
Persuasive - Difficult to develope/most important
Informative - Easiest
Instructional - PPAE
4 Stage Development Model
Forming
Storming
Norming
Performing
8 steps to create command presence
- Determine situation
- Know resources
- Develope strategy and tactics
- Listen to all pov
- Make decision
- Implement
- Evaluate
- Take responsibility
4-Step method of counseling
- Describe current performance
- Describe desired performance
- Gain commitment for change
- Follow up
5-step Operational Planning P
- Understand situation (size up)
- Establish incident objectives/strategies
- Develope plan of action (IAP)
- Prepare and make assignments
- Evaluate and Revise
Layman’s 5 Size up considerations
Facts Probabilities Own situation Decision Plan of operation
7 Steps to overcome resistance to change
- Create climate for change
- Plan for change
- Communicate advantages
- Meet needs of both
- Involve employees in process
- Provide support
- Seek Input
4 steps to determine area of origin
- Examine exterior
- Examine interior
- Interview witnesses
- Analyze info
