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Sgt Exam 2025 > Line Supervision 2025 Sgt Exam > Flashcards

Line Supervision 2025 Sgt Exam Flashcards

1
Q

To exemplify and accomplish the core values, mission, and goals of the organization and maintain the highest standards of professional ethics and integrity.

A

Primary role of the first-line supervisor

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2
Q

The three organizational levels of criminal justice management are?

A

Executive management—chief, sheriff, wardens
Middle management—majors, captains, lieutenants
First-line supervisors—sergeants, corporals

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3
Q

Planning, staffing, training, assigning, and delegating.

A

Supervisor

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4
Q

Carry out the agency’s policies.

A

Supervisor

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5
Q

Leads a team to accomplish the agency’s mission, goals, and objectives on a daily basis.

A

Supervisor

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6
Q

While the roles are decidedly different, there are instances when a supervisor may also act in the capacity of a manager, such as?

A

Incident Commander, Strategic Enforcement Team leader (SET), or responsibility for equipment.

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7
Q

Planning, organizing, directing, implementing, and evaluating.

A

Manager

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8
Q

Are policy makers, or at least make policy recommendations to executive management based on need.

A

Manager

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9
Q

Develop an operational plan, such as a planning for security at a community event, and supervising direct officers in carrying out the plan.

A

Manager

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10
Q

Planning, allocating resources, and developing junior leaders who ultimately carry out the agency’s mission, goals, and objectives.

A

Manager

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11
Q

Maintains the organizational or communicational structure of the agency.

A

Chain of Command

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12
Q

Defines the authority of the organization.

A

Chain of Command

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13
Q

Links the various levels of the organization.

A

Chain of Command

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14
Q

Enhances the efficiency of the agency.

A

Chain of Command

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15
Q

Refers to the one-to-one reporting relationship between the subordinate and supervisor. A subordinate should report to and take orders from only one supervisor.

A

Unity of command

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16
Q

A subordinate may report to one supervisor for day-to-day operations and then report to another supervisor as a member of a specialized unit (for example, a patrol officer or deputy who is also a Specialized Weapons and Tactics (SWAT) member or a correctional officer or deputy who is also a Correctional Emergency Response Team (CERT) member).

A

Potential for conflict with the unity of command

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17
Q

A conflict may arise when the SWAT or CERT supervisor directs the officer or deputy to attend training for the specialized team and the operational supervisor tells the officer or deputy they cannot attend the training due to operational needs or staffing levels.

A

Potential for conflict with the unity of command

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18
Q

Total number of subordinates a supervisor can manage as effectively as possible.

A

Span of Control

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19
Q

Those with numerous levels of command, have less direct reports for each leader.

A

Tall hierarchies

Span of control will depend on the type of organizational structure or hierarchy

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20
Q

Early police leaders modeled their agencies after the___________ used in 20th century military organizations.

A

Tall hierarchy

Span of control will depend on the type of organizational structure or hierarchy

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21
Q

It maximizes control and communication, but is expensive to operate.

A

Tall hierarchy

Span of control will depend on the type of organizational structure or hierarchy

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22
Q

Consist of many supervisors leading small groups of people, often 1–4 people.

A

Tall hierarchy

Span of control will depend on the type of organizational structure or hierarchy

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23
Q

Those with limited levels of command, have more direct reports for each leader.

A

Flat hierarchy

Span of control will depend on the type of organizational structure or hierarchy

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24
Q

Modern police agencies are moving toward this model to better utilize more capable officers and technology.

A

Flat hierarchy

Span of control will depend on the type of organizational structure or hierarchy

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25
Q

Generally consist of one supervisor leading up to 10 people.

A

Flat hierarchy

Span of control will depend on the type of organizational structure or hierarchy

26
Q

Lead by example.

A

The influence of effective supervision on management

27
Q

Provide clear direction for subordinates.

A

The influence of effective supervision on management

28
Q

Demonstrate a positive attitude.

A

The influence of effective supervision on management

29
Q

Achieve objectives more effectively and at a reduced cost (cost is not always measured in dollars, but also, in time).

A

The influence of effective supervision on management

30
Q

Allocate and spend training dollars more wisely and control or eliminate redundancies.

A

The influence of effective supervision on management

31
Q

Are courses of action, often broad and flexible, adopted and pursued by an agency that provide guidance on the department’s philosophy on identified issues.

A

Policies

32
Q

Are detailed descriptions of how officers implement a policy, including the steps taken, the task frequency, and the persons responsible for completing the tasks.

A

Procedures

33
Q

Are narrowly defined courses of action, or prohibited courses of action, that enhance the legal and ethical conduct of an organization’s employees.

A

Rules

34
Q

Generally have a more long-term, strategic focus.

A

Executive level leaders

35
Q

Determine the vision (direction) of the agency.

A

Executive level leaders

36
Q

Ensure the day-to-day operations help achieve the vision.

A

First-line leaders

37
Q

Generally have a more short-term, operational focus.

A

First-line leaders

38
Q

Identify what equipment, supplies, and training their subordinates need and provide this information through the chain of command in the budget process.

A

First-line leaders

The first-line leader’s involvement in and responsibility for the agency’s budget

39
Q

During the last few weeks of the fiscal year,__________ should look for impactful ways to use unspent and unallocated monies.

A

First-line leader

The first-line leader’s involvement in and responsibility for the agency’s budget

40
Q

Demonstrate a team spirit.

A

First-line leader

First-line leader’s role in successfully implementing policy

41
Q

Whenever possible, seek input from subordinates on policy changes.

A

First-line leader

First-line leader’s role in successfully implementing policy

42
Q

Support the policy.

A

First-line leader

First-line leader’s role in successfully implementing policy

43
Q

Deliver messages about the policy as if the messages were that of the___________. A __________ should NEVER deliver a message that starts with, “The Chief/Sheriff says . . .”

A

First-line leader / First-line leader

First-line leader’s role in successfully implementing policy

44
Q

Ensure subordinates understand the policy and have the resources needed.

A

First-line leader

First-line leader’s role in successfully implementing policy

45
Q

Enforce the policy as authorized.

A

First-line leader

First-line leader’s role in successfully implementing policy

46
Q

Bring concerns and recommendations for policy changes through the chain of command.

A

First-line leader

First-line leader’s role in successfully implementing policy

47
Q

The________acts as an instructor when developing and delivering the agency’s training program. This includes imparting the agency’s mission, goals, objectives, policies, procedures, and rules to officers, providing knowledge to subordinates, and helping them develop skills for performing their duties.

A

First-line leader

The role of the first-line leader as an instructor

48
Q

Generally, the____________ is responsible for ensuring needed training occurs, including field training of new personnel, in-service training for specific assignments, and mandatory retraining required by the Criminal Justice Standards and Training Commission to maintain officer certification.

A

First-line leader

The role of the first-line leader as an instructor

49
Q

The____________sets an example of self-discipline by obeying the authority and mandates of management.

A

First-line leader

The role of the first-line leader as a disciplinarian

50
Q

Following the ABCs of behavior, a leader sets clear expectations and defines consistent consequences for subordinates.

A

First-line leader

The role of the first-line leader as a disciplinarian

51
Q

While ensuring compliance with federal, state, and local laws, and departmental rules and regulations, must maintain empathy and compassion for others. Maintaining healthy communication with subordinates allows to impart knowledge, resolve conflict, and effectively coach.

A

Primary role of the first-line supervisor

52
Q

Are the leader’s expectations for subordinates. These are “non-negotiable”; subordinates do not get input into the leader’s expectations. These expectations serve as the leader’s absolutes.

A

Antecedents

The role of the first-line leader as a disciplinarian

53
Q

A leader may expect their subordinates to report for work on time with uniforms and equipment clean and in proper working condition; a leader may expect their subordinates to treat people with respect. People easily remember lists containing seven items, so the expectations should not contain more than seven absolutes.

A

Antecedents

The role of the first-line leader as a disciplinarian

54
Q

______is up to each individual. A leader must recognize that they CANNOT CONTROL the______ of another person. The only ______ that a leader can control, is their own. A leader CAN INFLUENCE another person’s ______ by establishing clear antecedents and delivering consistent consequences.

A

Behavior

The role of the first-line leader as a disciplinarian

55
Q

A ______ is nothing more than the result of an action. A ______ can be a negative sanction. A ______can also be a positive reward.

A

Consequences

The role of the first-line leader as a disciplinarian

56
Q

A leader must deliver ________ to their subordinates. Consistency is crucial. Reward and sanction the high achievers and the not-so-high achievers in the same manner when they engage in the same behavior. It is the act, not the person, that is being rewarded or sanctioned.

A

Consistent consequences

The role of the first-line leader as a disciplinarian

57
Q

________must recognize the crucial role they play in recruiting and retaining employees.

A

First-line leaders

58
Q

The ________ is most likely to have a “finger on the pulse” (the morale) of the agency.

A

First-line leader

59
Q

________ can act or recommend action that positively affects morale, thus aiding in retention.

A

First-line leader

60
Q

________must first understand their own personality and motivation before they attempt to successfully supervise their subordinates.

A

Supervisors

61
Q

Gender—male, female, transgender, cross gender
Generational—veterans (born before 1946), baby boomers (born between 1946 and 1964), Generation X (born between 1965 and 1977), Generation Y (born between 1978 and 1990), and Generation Z or millennials (born mid-1990s to early-2000s).
Values
Work ethic
Life and work experience
Language or nationality
Culture or ethnicity
Physical environment, such as space, quality of conditions, and distractions

A

Issues that impact communication, motivation, and morale in the workplace

Sgt Exam 2025 (5 decks)

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