Line Supervision Flashcards
***What is The primary role of the first line supervisor?
To ensure that the CORE VALUES, MISSION, and GOALS of the department are being met in order to maintain the highest standards of professional ethics and integrity.
Identify the three organizational levels of criminal justice management.
(1) executive management—chief, sheriff, wardens
(2) middle management—majors, captains, lieutenants
(3) first-line supervisors—sergeants
Identify the necessity of the chain of command.
MEDL CHAIN
(1) MAINTAIN organizational/ communicational structure of the agency
(4) ENHANCE the efficiency of the agency
(2) DEFINE the authority of the organization
(3) LINK the various levels of the organization
***What is Unity of command?
One-to-one reporting relationship between subordinate and supervisor. A subordinate should not be expected to report to more than one supervisor or to take orders from more than one supervisor.
***What is Span of control?
The total number of subordinates reporting to a single supervisor.
List five fundamental practices of EXEMPLARY leadership.
MICEE have exemplary leadership!
(4) Model the way
(2) Inspire a shared vision.
(1) Challenge the process.
(3) Enable others to act.
(5) Encourage the heart.
What is Autocratic Leadership?
The authoritarian leader makes all decisions without any input from others.
What is Democratic Leadership
The participatory leader allows subordinates to have input in the decision making process when the situation permits.
What is Laissez-faire Leadership
The delegative or free-rein leader avoids making decisions and allows subordinates to do whatever they choose, placing few limitations on their actions.
***To achieve maximum effectiveness under normal conditions, supervisors should possess and excel using________ and _______ leadership.
Formal and Informal
***This type of leadership often involves and relies upon POSITIONAL POWER.
Formal leadership
***This type of leadership is that which comes from personal power, does not always involve a position of authority; it is derived by a number of factors that may, and should, include job knowledge, mentoring skills, accessibility, ease of communication, etc.
Informal Leadership
___________ is an essential ingredient in EXPLORING both capabilities and deficits in job knowledge, skills, and character.
Initiative
Managers are policy makers while SUPERVISORS do what?
Carry out the agencies policies.
***Informal leadership comes from personal power and is derived from what 4 things?
1-job knowledge
2-mentoring skills
3-accessibility
4-ease of communication
***Which power is derived by a higher level of command awarding authority?
Positional Power
Possible complications related to promotion are:
1-must establish new appropriate relationships w/co-workers
2- don’t micromanage
3-Don’t compromise responsibility to be popular
4-too many changes too fast
5-Don’t demand respect/must earn it
***_________: any person, group, or organization that can place a claim on an organization’s attention, resources, output, or that is affected by that output.
interest group
___________ is the visualization and determination of a course of action toward some objective. It involves DETERMINING what is to be done, when it will be done, where it is to be done, who will be responsible, and HOW IT WILL BE ACCOMPLISHED
planning
__________ is the PROPER ALLOCATION of resources and PERSONNEL to properly handle situations that might impact the daily operations of the organization.
Staffing
***________ is IDENTIFYING SPECIFIC personnel or groups to ACCOMPLISH specific tasks, solve specific problems, expand communication with target individuals or groups, and/or PROVIDE SERVICES during specific time periods or locations
assigning
***_________ is assigning authority and transferring a task to a subordinate
delegation
___________ is an event that has the POTENTIAL to overwhelm one’s
usual coping mechanisms, resulting in psychological distress and impairment of normal adaptive functioning
critical incident
_________ is any situation that causes an officer to experience unusually strong emotional reactions that have the potential to interfere with his or her
ability to function on the job, either at the time of the incident or through a delayed
reaction.
traumatic incident
________ is a civil wrong committed by a person that causes injury or harm to the
property or person of the victim.
tort
____________ is an unsolicited, unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct and offensive conduct of a sexual
nature.
sexual harassment in the workplace
____________ is the action a person takes to deprive another individual or group
of a right because of prejudice involving color, national origin, race, religion, or sex.
discrimination
***_______ is a STANDARD OF CONDUCT based on MORAL duties and VIRTUES that are derived from the principles of RIGHT and WRONG and demonstrated in how a person or organization acts or
should act in relationship to others.
Ethics
___________ is conduct, aims, or qualities that characterize or mark a profession
professionalism
_________ and _____ is doing the right thing at the right time
for the right reason.
ethical and professional behavior
***_________ is a rigid adherence to an ethical code of conduct.
integrity
***Identify the “Big Five” personality traits, also known as the Five Factor Model
and by the acronym __________
OCEAN Openness Conscientiousness Extroversion Agreeableness Neuroticism
***The BIG 5 _________ This trait features characteristics such as IMAGINATION and insight with a BORAD RANGE OF INTERESTS.
Openness
***The BIG 5 ______________—Common features of this dimension include THOUGHTFULNESS, good IMPULSE CONTROL, goal-directed behaviors, tendency toward organization, MINDFUL of details, and a higher scholastic performance than their aptitude or intelligence might otherwise suggest. In its extreme, this trait may verge on OBSESSIVE/COMPULSIVE behaviors
Conscientiousness
***The BIG 5 ____________—This trait includes characteristics such as excitability, SOCIABILITY, TALKATIVENESS, ASSERTIVENESS, and high amounts of emotional expressiveness
Extroversion
***The BIG 5_____________—This personality dimension includes attributes such as TRUST, altruism, KINDNESS, affection, and other pro-social behaviors.
Agreeableness
***The BIG 5 _________—Individuals high in this trait tend to experience EMOTIONAL INSTABILITY, anxiety, moodiness, irritability, and sadness.
Neuroticism
***Maslow’s Theory of Hierarchal Needs, including the five levels of human needs:
P TRIPLE S E
physiological, safety, social, self-actualization esteem,
***Herzberg’s Motivation-Hygiene Theory, including the basic tenets of the theory and specific motivator and hygiene factors. Herzberg theorized that people have a need to ___________ and a need for ___________.
avoid unpleasantness and a
need for personal growth
Line supervisors are leaders; some have an _______ sense of leadership; some have to work hard to _________ or change their leadership style to fit the job duties.
innate
develop
Effective leadership involves a set of strategies with the goal of INFLUENCING _____________.
human behavior.
Different STYLES of LEADERSHIP AFFECT COMMUNICATION , to include having a CHILLING EFFECT AND what else?
Think our different styles:
- Avoidance of responsibilities (willy nilly)
- Enhancing team -building/team accomplishments, (Kays)
- Direction by virtue of “country club” leadership (TJ)
What are 6 OPPORTUNITIES for formal and informal DEVELOPMENT of LEADERSHIP SKILLS?
(1) formal TRAINING
(2) EXPOSING oneself to MENTORS with extensive knowledge and experience in a variety of skills
(3) DISCUSSION GROUPS where real problem solving exercises are explored and/or resolved
(6) JOB SHARING and interagency personnel exchanges for select periods to discover personal capabilities and creativeness
(4) ASSIGNMENTS to various organizational components where additional knowledge and skills are developed and shared
(5) PARTICIPATION in PROMOTIONAL opportunities such as written examinations and assessment centers
Those with initiative are willing to perform with a sense of urgency and an eye for detail, that is, not waiting _______________.
exclusively for someone else to take action.
PLANNING should be a principle component of employee selection, that is, evaluating which candidate for promotion HAS PREPARED him- or herself BEFORE selection, not after promotion, including appropriate TRAINING designed to DEVELOP ___________ AND ____________.
skills and decision-making abilities.
An organization and its leadership can AVOID successful LITIGATION by practicing behaviors that follow WHAT?
LEGAL and organizational GUIDELINES,
legal TENENTS
ETHICAL performance.
_______________ is LIABILITY that results when the organization and or its leadership “knew or should have known” that RETAINING an employee based upon past or current behaviors, when such facts have been substantiated, symbolizes deliberate indifference to the position of trust and authority that was granted by the employing agency
negligent retention
Identify the ISSUES that IMPACT COMMUNICATION, motivation, and morale in the WORKPLACE.
(1) GENDER—male, female, transgender, cross gender
(2) GENERATIONAL—veterans (born before 1946), baby boomers (born between 1946 and 1964), Generation X (born between 1965 and 1977), and Generation Y (born between 1978 and 1990)
(3) VALUES
(4) WORK ethic
(5) Life/work experience
(6) Language or nationality
(7) Culture or ethnicity
(8) Physical environment, i.e., space, quality of conditions, distractions, etc.
***Maslow theorized that people are motivated by a ______ _______ ________.
hierarchy of needs.
***HERZBERG
SATISFACTION comes from the MOTIVATOR FACTORS, including what?
ARRPAN-
Achievement,
Recognition,
Responsibility,
Personal growth and development.
Advancement,
Nature of the work itself,