Level Three - Example Two (Victoria)

Question 1

How did you ensure you were safe etc when carrying out inspections?

Answer 1

Risk Assessment prior to inspection.
Diary, Phone charged, people notified.

Question 2

How did you monitor interest and keep your client up to date?

Answer 2

I had an interest tracker which included:
- Party interested
- Viewed or not
- Follow up call date

Question 3

Why did accepting this offer that was not STPP maximise deliverability?

Answer 3

Planning can take a long time, and my client’s aim was for a quicker sale.

Question 4

What is the difference between freehold and leasehold?

Answer 4

Freehold – you own the property and the land it’s built on. Leasehold – you own the property for a set period, but not the land it’s built on.

Question 5

What is peppercorn rent?

Answer 5

a very low or nominal rent

Question 6

How did you carry out money laundering checks?

Answer 6

My client was a private individual, I got identification from them and identified it. Uploaded onto salesforce, ran a check with compliance team where client gets a link to upload personal information like passport/bank details, this was then reviewed to identify source of funds.

Question 7

What was included in your Terms of Engagement?

Answer 7

Address
CHP
PII
Fee structure
more..

Question 8

Your clients objective was to sell quickly, was that not a red flag for money laundering?

Answer 8

• no AML checks complete
• Had been trying to sell for a while previously