Lettler Of Complain Flashcards

1
Q

How to start?

A

Dear Sir or Madam,

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2
Q

First paragraph + basics information

A

I am writing to complain about an incident that took place + WHEN + at +PLACE

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3
Q

First paragraph - effect

A

The incident has + THE EFFECT ON YOUR LIFE + and has caused me a great deal of inconvenience

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4
Q

Second Paragraph

A

On the + PART OF THE DAY + of + DATE + WHAT HAPPENED

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5
Q

Third paragraph

A

WHO DID YOU TRY TO TALK TO?
WHAT DID THEY SAY?

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6
Q

Final paragraph - I am grr

A

I am +
Very disappointed/ Discontent / Displeased +
with the +
TREATMENT/ RESPONSE/ SOLUTION +
I received from
YOUR COMPANY/ YOUR ESTABLISHMENT/ STORE

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7
Q

Final paragraph - what happened to you?

A

I now + WHAT DID YOU MISS+ though no fault of my own

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8
Q

Final paragraph - expectention

A

I + (EXPECT / WOULD LIKE) + THE SOLUTION

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9
Q

Final paragraph - ameaça ❤️

A

If the problem is not resolved + WHAT WILL YOU DO + I shall be forced to + SEE LEGAL ACTION (?)

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10
Q

End :)

A

I look forward to hearing from you very soon.

Your faithfully,

Antony Barwick

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