Lettler Of Complain Flashcards
How to start?
Dear Sir or Madam,
First paragraph + basics information
I am writing to complain about an incident that took place + WHEN + at +PLACE
First paragraph - effect
The incident has + THE EFFECT ON YOUR LIFE + and has caused me a great deal of inconvenience
Second Paragraph
On the + PART OF THE DAY + of + DATE + WHAT HAPPENED
Third paragraph
WHO DID YOU TRY TO TALK TO?
WHAT DID THEY SAY?
Final paragraph - I am grr
I am +
Very disappointed/ Discontent / Displeased +
with the +
TREATMENT/ RESPONSE/ SOLUTION +
I received from
YOUR COMPANY/ YOUR ESTABLISHMENT/ STORE
Final paragraph - what happened to you?
I now + WHAT DID YOU MISS+ though no fault of my own
Final paragraph - expectention
I + (EXPECT / WOULD LIKE) + THE SOLUTION
Final paragraph - ameaça ❤️
If the problem is not resolved + WHAT WILL YOU DO + I shall be forced to + SEE LEGAL ACTION (?)
End :)
I look forward to hearing from you very soon.
Your faithfully,
Antony Barwick