lesson one

Question 1

the use of spoken or written words to convey a message

Answer 1

Verbal Communication

Question 2

is direct, explicit, and more structured than non-verbal communication.

Answer 2

Verbal Communication

Question 3

includes language, tone, and voice modulation.

Answer 3

Verbal Communication

Question 4

an element: choice of words and vocabulary. In multicultural contexts, this may involve translation or code-switching to accommodate different language speakers.

Answer 4

Language

Question 5

an element: how something is said can significantly affect the message’s interpretation.

Answer 5

Tone and Pitch

Question 6

an element: pace of speech and clear articulation can ensure the message is understood as intended.

Answer 6

Speed and Clarity

Question 7

a function: conveying information or knowledge

Answer 7

Informing

Question 8

a function: influencing others to accept a certain point of view or action.

Answer 8

Persuading

Question 9

a function: establishing rapport and understanding through dialogue.

Answer 9

Building Relationships

Question 10

a function: sharing feelings and emotional states.

Answer 10

Expressing Emotions

Question 11

encompasses all forms of communication that do not involve words. It’s more about the subtleties and nuances of interaction, including body language, facial expressions, and even silence.

Answer 11

Non-Verbal Communication

Question 12

an element: are universal indicators of emotions and feelings.

Answer 12

Facial Expressions

Question 13

an element: posture, gestures, and movements can convey confidence, openness, or defensiveness.

Answer 13

Body Language

Question 14

an element: indicates attention, interest, or avoidance.

Answer 14

Eye-Contact

Question 15

an element: personal space varies culturally and can indicate intimacy or aggression.

Answer 15

Proximity and Space

Question 16

an element: can convey comfort, familiarity, or dominance, but is highly culture-specific.

Answer 16

Touch

Question 17

a function: includes elements like tone, loudness, inflection, and pitch in speech.

Answer 17

Paralanguage

Question 18

a function: non-verbal cues can complement, emphasize, or contradict what is said verbally.

Answer 18

Reinforcing Verbal Communication

Question 19

a function: often, how something is said is as important as what is said.

Answer 19

Conveying Emotions and Attitudes

Question 20

a function: non-verbal cues can be used to manage how others perceive us, often unconsciously.

Answer 20

Managing Impressions

Question 21

a function: nature of non-verbal interactions can define the closeness, hierarchy, or nature of a relationship.

Answer 21

Defining Relationships

Question 22

a function: non-verbal cues often indicate when it’s another person’s turn to speak or when a conversation is over.

Answer 22

Regulating Interactions

Question 23

strategy: encourage attentiveness and understanding.

Answer 23

Active Listening

Question 24

strategy: advocate for learning and respecting cultural norms.

Answer 24

Cultural Education

Question 25

strategy: emphasize the importance of clear and straightforward communication.

Answer 25

Clarity and Simplicity