LESSON 6 Flashcards

1
Q

is a multi module software system
that integrates all business processes and functions of the entire organization into a single system.

A

enterprise resource planning (ERP) system

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2
Q

that focuses on the movement and use of resources needed by a manufacturing company.

A

MRP II is a manufacturing resource
planning software system

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3
Q

MRP II is a manufacturing resource
planning software system

(6)

A
  1. Financials
  2. Human resources
  3. Procurement and logistics
  4. Product development and manufacturing
  5. Sales and services
  6. Analytics
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4
Q

contains the
data necessary to conduct day‐to‐day
operations and produce management
reports.

A

OPERATIONAL DATABASE

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5
Q

is an integrated
collection of enterprise‐wide data that generally may include 5–10 years of
nonvolatile data

A

DATA WAREHOUSE

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6
Q

ERP systems can be traced back to
software that was developed during the
1960s and
1970s to track inventory in manufacturing
companies. The first generation of this
software was called _______________, of the 1970s allowed plant
managers to coordinate the planning of
production and raw material requirements.

A

materials requirements planning (MRP) software

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7
Q

A whole range of modules to improve the processes between a company and its trading partners is part of an ERP II system.
These modules include

A

customer relationship management (CRM) and supply chain management (SCM) modules.

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8
Q

module contains what is
normally considered the components of an accounting system.

A

FINANCIAL/ FINANCIAL MODULE

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9
Q

This module in an ERP
system incorporates all human resource
and payroll processes and data

A

Human Resources

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10
Q

Included in this ERP module are all processes and data related to the purchase and movement of materials and finished goods.

A

Procurement and Logistics

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11
Q

The planning, scheduling,
and management of production are
incorporated into this module.

A

Product Development and
Manufacturing.

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12
Q

All processes involved
in taking and filling customer orders are
incorporated into this module.

A

SALES AND SERVICES

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13
Q

Management must examine
feedback from the ERP system to assist in the proper management and control of operations and financial conditions

A

ANALYTICS

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14
Q

encompasses
the planning and management of all
activities involved in sourcing and procurement, conversion, and all Logistics Management activities.

A

Supply Chain Management

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15
Q

is the management and control of all
materials, funds, and related information in
the logistics process, from the acquisition of
raw materials to the delivery of finished
products to the end user (customer).

A

Supply Chain Management (SCM)

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16
Q

is a term for software solutions
that help businesses manage customer
relationships in an organized way.

A

Customer Relationship Management
(CRM)

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17
Q

includes software often used by
large, multinational corporations

18
Q

describes software used by
midsize businesses and organizations.

19
Q

Tier two software is also referred to a ______

A

Midmarket software

20
Q

software is usually implemented in
very large organizations and is extremely
expensive.

21
Q

are the ERP
modules such as financials, manufacturing,
supply chain management, procurement
and logistics, and human resources
applications.

A

back office modules

22
Q

such as
customer relationship management (CRM),include customer interfacing applications for
sales, marketing, service, and call‐center
functions.

A

front office modules

23
Q

is the purposeful and organized changing of business processes to make them more
efficient

A

Business process reengineering (BPR)

24
Q

to implementation, the company implements all modules and all functional areas of the ERP system at once.

A

big bang approach

25
of an ERP system, the organization chooses a specific location or subunit of the organization and implements the ERP system in that place only
location‐wise implementation
26
the ERP system is implemented one module at a time
modular implementation
27
As was true for implementation risks, the operation risks inherent in ERP systems are similar to those for other IT systems.
Operation Risks
28
The system is protected against unauthorized (physical and logical) access
Security.
29
The system is available for operation and use as committed or agreed.
AVAILABILITY
30
System processing is complete, accurate, timely, and authorized.
PROCESSING INTEGRITY
31
Personal information obtained as a result of e‐commerce is collected, used, disclosed, and retained as committed or agreed.
Online privacy.
32
Information designated as confidential is protected as committed or agre
CONFIDENTIALITY
33
The company called_____ was formed in 1972 by five former IBM employees
SAP
34
was founded in 1979 as a database software provider
ORACLE
35
means the best software on the market for a particular type of business process for this size of an organization
BEST OF BREED
36
ERP systems are ______ which means they can grow with the business.
SCALABLE
37
FIVE DIMENSION OF ERP BENEFITS
1. OPERATIOAL 2. MANAGERIAL 3. STRATEGIC 4. IT INFRASTRUCTURE 5. ORGANIZATIONAL
38
The risks inherent in ERP systems can be categorized into the two primary risk areas:
IMPLEMENTATION AN OPERATION
39
Establish and maintain a list of incompatible duties. These incompatible duties are often called ___
CONFLICTING ABILITIES
40
This assigning of access and authority for a specific user ID is called a
USER PROFILE