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Purposive Com > Lesson 6 > Flashcards

Lesson 6 Flashcards

1
Q

refers to the communication flow that
an institution or agency follows to ensure accuracy and efficiency in the transmission of messages.

A

Organizational communication

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2
Q

Forms of organizational communication

A
  1. Upward-directed communication
  2. Downward-directed communication
  3. Lateral communication
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3
Q

This form is used to inform the
administration reactions or
information that are essential for
the formulation of policies all for
the good of the company

A

Upward-directed communication

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4
Q

This form involves the passing of
information from supervisors to
subordinates.

A

Downward-directed communication

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5
Q

This is a type of intra-company communication that
takes place between sections, divisions, or departments of the same level.

A

Lateral communication

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6
Q

Forms of organizational communication according to participants

A
  1. Internal Operational Communication
  2. External Operational Communication
  3. Personal Communication
  4. Grapevine communication
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7
Q

Communication that occurs for carrying out operations of the organization.

A

Internal Operational Communication

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8
Q

Communication with the external parties or groups is known as ____

A

external operational communication

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9
Q

Communication that occurs for exchanging personal information, ideas and feelings rather than business related information are termed as _____

A

Personal Communication

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10
Q

This is a method of informal and unofficial form of
communication held in a workplace.

A

Grapevine communication

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11
Q

Types of communication materials in the workplace

A

• Business letters
• Memorandum
• Minutes of the meeting
• Business/project proposal
• Incident report

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12
Q

a professional, formal document that is sent by one company to another, or a professional correspondence between clients, employees, stakeholders as well as individuals dealing business.

A

Business Letters

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13
Q

Types of business letters

A

Cover lettes
Business Invites
Complaint Letter
Letter of Resignation
Order Letters
Letter of Recommendation

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14
Q

A one-page document that candidates submit along with their resumes.

A

Cover letters

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15
Q

These letters are a formal way to reach out to a company or an individual and invite them to attend an event hosted by your company.

A

Business invites

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16
Q

This letter is a way to formally express your disappointment.

A

Complaint letter

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17
Q

Also known as “purchase orders”, these letters are used to order things or buy material.

A

Order letters

18
Q

These letters intend to recommend
someone for an internship, job, fellowship, or other such opportunities.

A

Letter of Recommendation

19
Q

goes within the organization, that is, from one person or department to another person(s) or
department.

A

Memorandum

20
Q

instant written account of what transpire
in an organizational meeting. They are used as a
reference in case doubt on policies discussed arises

A

Minutes of the meeting

21
Q

a document that describes a proposed project and its purpose, outcomes, and the steps that will be taken to complete the project.

A

Business project/proposal

22
Q

uses digital tools to present substantial amounts of information in a graphic format.

A

Data Visualization

23
Q
  1. ____ represent relationships between geographic locations or objects.
    2._____ use columns and rows to display quantitative or qualitative data.
    3.______ depict hierarchical relationships between different categories of data.
A
  1. Maps
  2. Tables
  3. Tree maps
24
Q

1._____: Colors go from light to dark to show increasing values
2._____: Two contrasting colors represent two extremes
3._____: Colors have no symbolic meaning but highlight different categories of information

A
  1. Sequencing
  2. Diverging
  3. Qualitative
25
Q

_____are best suited for looking up specific information, and_____ are better for perceiving trends.

A

Tables, graphs

26
Q

written to document unusual and/or significant
events or emergencies involving individuals who receive services and/or support.

A

Incident report

27
Q

What is the natural order of sentence

A

Subject, verb, object

28
Q

Characteristics of effective correspondence

A

Completeness
Clarity
Accuracy
Conciseness
Courtesy
Positive
Prompt

29
Q

It requires the use of simple easy to understand words and expressions.

A

Clarity

30
Q

It means expressing or saying your point in a few word as possible but understandable.

A

Conciseness

31
Q

Forms of business letter

A

Full block
Block
Semi-block

32
Q

A form of business letter that Illustrates how quick and easy communications can be to type. All elements are left justified. The paragraphs are not indented. This is a format that you can use for all business occasions.

A

Full-block

33
Q

Is a less formal than full block style letters. Most of the elements are left justified except for the date, the complimentary close and the signature that are moved towards the right side and aligned.

A

Block

34
Q

is a little less formal than thee full-blocked format and slightly more formal than the blocked format. The first line of each paragraph is indented. This format works well in almost all situations.

A

Semi-block

35
Q

Aids facilitate an enhanced understanding and impact on a presented topic.

A

Visual aid

36
Q

It is a collection of individual slides that contain information on a topic.

A

Powerpoint slides

37
Q

are commonly used as a visual display of quantitative information.

A

Graphs/charts

38
Q

The 8C’s of Customer Service

A

Competence
Courtesy
Communication
Consistency
Credibility
Caring
Commitment
Conteol

39
Q

Customer service pyramid

A

Language
Respect + appreciation
Empathy (listen to understand)
Communication

40
Q

These are skills used to interact politely in
social situations.

A

Social graces

41
Q

nervousness or anxiety experienced
by an individual to perform on stage or
before an audience.

A

Stage fright

Purposive Com (4 decks)

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