Lesson 4.1: Essentials for the Dental Assistant

Question 1

A strategy to communicate important/critical information

Answer 1

Call-out

Question 2

Closed-loop communication to ensure information conveyed by the sender is understood by the receiver

Answer 2

Check-back

Question 3

Provided by team members to improve team performance

Answer 3

Feedback

Question 4

Empowers all team members to stop in event of a safety violation

Answer 4

Two-challenge Rule

Question 5

The process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going on around you

Answer 5

Situation Monitoring

Question 6

The state of “knowing what’s going on around you”

Answer 6

Situation Awareness

Question 7

This results from each team member maintaining situation awareness and ensures that all team members are “on the same page”

Answer 7

A Shared Mental Model

Question 8

The five key principles of Team STEPPS

Answer 8

1. Team Structure
2. Communication
3. Leadership
4. Situation Monitoring
5. Mutual Support

Question 9

TRUE OR FALSE:

Team STEPPS is an evidence-based framework to optimize team performance across the health care delivery system

Answer 9

True

Question 10

Identification of the components of a multi-team system that must work together effectively to ensure patient safety

Answer 10

Team Structure

Question 11

The structured process by which information is clearly and accurately exchanged among team members

Answer 11

Communication

Question 12

The ability to maximize the activities of team members by ensuring that team actions are understood, changes in information are shared, and team members have the necessary resources

Answer 12

Leadership

Question 13

Process of actively scanning and assessing situational elements to gain information or understanding, or to maintain awareness to support team functioning

Answer 13

Situation Monitoring

Question 14

The ability to anticipate and support team members’ needs through accurate knowledge about their responsibilities and workload

Answer 14

Mutual Support

Question 15

The responsibilities of effective team leaders

Answer 15

1. Organize the team
2. Identify and articulate clear goals (i.e., the plan)
3. Assign tasks and responsibilities
4. Monitor and modify the plan; communicate changes
5. Review the team’s performance; provide feedback when needed
6. Manage and allocate resources
7. Facilitate information sharing
8. Encourage team members to assist one another
9. Facilitate conflict resolution in a learning environment
10. Model effective teamwork

Question 16

A short session prior to start, to share the plan, discuss team formation, assign roles and responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies

Answer 16

Brief

Question 17

Ad hoc meeting to re-establish situational awareness, reinforce plans already in place, and assess the need to adjust the plan

Answer 17

Huddle

Question 18

Informal information exchange session designed to improve team performance and effectiveness through lessons learned and reinforcement of positive behaviors

Answer 18

Debrief

Question 19

Task Assistance:

Key Strategies

Answer 19

1. Team members protect each other from work overload situations
2. Effective teams place all offers and requests for assistance in the context of patient safety
3. Team members foster a climate where it is expected that assistance will be actively sought and offered

Question 20

Feedback should be:

Answer 20

1. Timely
2. Respectful
3. Specific
4. Directed Toward Improvement
5. Considerate

Question 21

A constructive approach for managing and resolving conflict

Answer 21

DESC Script

Question 22

DESC Script:

D

Answer 22

Describe the specific situation or behavior; provide concrete data

Question 23

DESC Script:

E

Answer 23

Express how the situation makes you feel/what your concerns are

Question 24

DESC Script:

S

Answer 24

Suggest other alternatives and seek agreement

Question 25

DESC Script:

C

Answer 25

Consequences should be stated in terms of impact on established team goals; strive for consensus

Question 26

Three Assertive Statements

Answer 26

1. I am Concerned
2. I am Uncomfortable
3. This is a Safety Issue

Question 27

Things to do prior to gloving up

Answer 27

1. Confirm patient ID and radiographs and display (Right Patient)
2. Review and update HQR
3. Call-out, check-back, and site and procedure confirmed by the patient (Right Procedure and Site)
4. Don PPE, wash/sanitize, and glove hands (Right Protection)

Question 28

Things to do after gloving up

Answer 28

1. Confirm the internal and external sterilization has occurred (Right Protection)
2. Check-out by the dentist by pointing Intra-orally and check-back confirmed by the assistant

Question 29

Team Competency Outcomes:

Performance

Answer 29

1. Adaptability
2. Accuracy
3. Productivity
4. Efficiency
5. Safety

Question 30

Team Competency Outcomes:

Attitudes

Answer 30

1. Mutual Trust

2. Team Orientation

Question 31

Team Competency Outcomes:

Knowledge

Answer 31

Shared Mental Model