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OMGT 70A (Finals) > Lesson 4: Quality Tools and Idea Generation > Flashcards

Lesson 4: Quality Tools and Idea Generation Flashcards

1
Q

Are essential instrument used in various industries to improve processes, enhanced product quality and ensure customer satisfaction.

A

Quality Tools

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2
Q

indicates start or finish

A

Oval

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2
Q

Different quality tools

A

Flow Charts, Check or Tally Sheets, Pareto Chart, Fishbone Diagram, Scatter Diagram, Histogram, Control Chart

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3
Q

Are visual representation of processes, widely used in multiple fields to document, study, plan, improve and communicate often complex processes in clear, easy-to-understand diagrams,

A

Flow Charts

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4
Q

indicates input or output

A

Parallelogram

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5
Q

indicates decision point

A

Diamonds

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6
Q

indicates processes

A

Rectangle

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7
Q

indicates flow of direction

A

Arrows

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8
Q

A simple tool used for collecting and organizing data in a systematic manner. Typically consists of a table/form with predefined categories or criteria relevant to the task or processes being observed.

A

Check or Tally Sheets

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9
Q

A tool identified by Italian researcher named Wilfredo Pareto, popularized by Joseph Juran.

A

Pareto Chart

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10
Q

Also called as fishbone or Ishikawa diagram. It is a tool that identify and present all possible causes of a particular problem or effect.

A

Cause and Effect Diagram

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11
Q

Indicates problem or effect

A

Head

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12
Q

It is a horizontal line that points the effect

A

Spine

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13
Q

It is the main categories of potential causes

A

Major branches

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14
Q

Indicates specific causes within category

A

Sub-branches

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15
Q

It is a tool that uses cartesian coordinates to display values for two variables for a set of data useful for identifying the relationship. It is commonly used in statistics, economics, and social sciences.

A

Scatter Diagram

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15
Q

Scatter Diagram can be used in specific scenarios like:

A

a. Exploring relationship between variables
b. Detecting correlation
c. Identifying patterns
d. Comparing variables
e. Hypothesis testing
f. Quality control

(EDICHQ)

16
Q

It is a bar chart that graphs the frequency of occurrence of continuous data and is useful tool for displaying, summarizing, and analyzing data.

A

Histogram

16
Q

Indicates frequency or counts of data that corresponds to bins interval.

A

Bars

17
Q

Characteristics of Histogram

A
  1. Bins
  2. Bars
  3. Continuous data
  4. Shape
17
Q

It is the data that can take any value.

A

Continuous data

17
Q

Indicates range of values divided.

A

Bins

18
Q

There are (3); Normal distribution, __, and Bi-Modal distribution

A

Shape

19
Q

Benefits of Histogram

A
  1. Visual representation of data distribution
  2. Identification of outliners and anomalies
  3. Simplifies complex data
  4. Educational and communicative value

(VISE)

20
Q

It is a process-behavior chart, used in quality control to monitor and control a process. It is one of the (7) basic tools that is recognized in quality management and is widely used.

A

Control Chart (Shewhart Chart)

21
Q

Benefits of Control Chart

A

a. Process understanding - provides insights in process behavior
b. Early detection - helps identify errors early
c. Continuous improvement - facilitate ongoing monitoring and improvement
d. Decision making - provide factual basis

(PECD)

21
Q

(2) Interpretation of Control Chart

A

In-control
Out-of-Control

22
Q

Types of Control Chart

A
  1. X-bar and R Chart - mean and range
  2. X-bar and S Chart - mean & standard deviation
  3. P Chart - defective item in a process
  4. NP Chart - defective item in a sample
  5. C Chart - “ in a count of defect per unit
  6. U Chart - “ accommodates varying sample sizes

(XXPNCU)

22
Q

Components of Control Chart

A
  1. Data Points - values obtained
  2. Central Line - average or mean
  3. Upper Control Limit - threshold above
  4. Lower Control Limit - threshold below
  5. Control Limit - set a plus or minus

(DCULC)

23
Q

Methods of Generating Idea

A
  • brainstorming
  • mind-mapping
  • brain-writing
  • scamper technique
  • role playing
  • story-boarding
  • synectics
24
Q

Also known as the “blue-sky thinking”; generate ideas to explore various possibilities within group setting. (Quantity over Quality)

A

Brainstorming

25
Q

It is a diagram of representing tasks, words, concepts, or items linked or arranged around central concept or subject.

A

Mindmapping

26
Q

It is an alternative method for brainstorming. It is for rapid idea generation that reduced pitfalls. (No conversation)

A

Brainwriting

27
Q

SCAMPER Technique means:
(Problem-solving and creative thinking)

A

Substitute - replacing product to another
Combine - merging two elements
Adapt - adjust the product or idea (borrowing idea from another)
Modify - change the aspect of product
Put to another use - think of new ways
Eliminate - remove parts of product that is unnecessary
Reverse - look at the product from different perspective

28
Q

Components of Mind-mapping

A
  1. Central idea - main concept or idea
  2. Branches - main subtopics or key points
  3. Keywords - triggering association and recalls information
  4. Sub-branches - additional details and examples
  5. Image and symbols - can make it more engaging and memorable

(CBKSI)

29
Q

It is developed in 1950s by George M. Prince and William JJ Gordon. It taps a subconscious mind and foster a collaborative environment.

A

Synectics

30
Q

Key Principles and Techniques of Synectics

A
  1. Analogies and Metaphors - using direct, personal, symbolic and fantasy analogies
  2. Diverse Group Dynamics - bringing together individuals with same background to contribute to the company
  3. Facilitation - train facilitator guides the group to the synectics process encouraging open communication
  4. Creative Problem Solving - encouraging participants to suspend judgments and embrace ambiguity.
  5. Stages of the Synectic Process
31
Q

What are the stages of synectics process?

A

a. Problem Identification
b. Idea Generation
c. Idea Development
d. Evaluation and Implementation

32
Q

It is a method in which acting out a different character out of persona is the main task.

A

Role-playing

33
Q

It is a method in which it outline a narrative sequence of your idea. (Comic Strip or Animation)

A

Story-boarding

34
Q

It came from the word “synectikos”; to bring different or irrelevant things together. (Using analogies and metaphors)

A

Synectics

35
Q

It is a collaborative creation and development of ideas.

A

Idea Generation

OMGT 70A (Finals) (4 decks)

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