Lesson 4 Flashcards
Why should we use customer centricity with design thinking?
All customer-centric enterprises delivery are designed with a deep understanding of customer needs
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What is design thinking?
an iterative solution development process that promotes holistic approach to delighting all stakeholders
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what are personas?
fictional characters based upon your research that represent the different people who might use your product or solution in a similar way
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what is an empathy map?
a tool that helps teams develop deep, shared understanding and empathy for other people
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What would you use an empathy map?
to design better experiences and value streams
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what tool can you use to map empathy?
empathy map canvas
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what do you use journey maps for?
to design the customer experience
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what do you use story maps for?
to capture workflows
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how are features managed?
the program backlog
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what is the program backlog?
the holding area for upcoming features, which are intended to address user needs and deliver business benefits for a single Agile Release Train (ART)
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what is The Vision?
a description of the future state of the product
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What does The Vision do?
aligns everyone on the product’s direction
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what are features?
they represent the work for the Agile Release Train, and is an industry-standard term that marketing and product management is familiar with
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How many Program Increment (PI) does a feature fit in?
1 for ART
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What is a benefit hypothesis?
Justifies Feature implementation cost and provides business perspective when making scope decisions
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How are features implemented?
stories
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what are stories?
small increments of value that can be developed in days and are relatively easy to estimate
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How many iterations does a story fit in?
1 for one team
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what is a story point?
a singular number that represents volume, complexity, knowledge, and uncertainty
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Are story points relative?
yes. they are not connected to any specific unit of measure
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how do you prioritize the backlog?
use estimating poker
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who should be part of the estimation?
the whole team
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