Lesson 4 Flashcards
What is Mapping of Reality
any operation system can be seen as a series of operational processes
What is a process map
- graphical representation identifying the different types of processes that move up a company
- documented representation of the operational reality
Purpose of process mapping
- understand the organisation
- orientation and training the employees
- clarify roles and responsibilities
- measure the performance
- define inputs and outputs
- define the added value
What is the Macro process
- interventions that occur on a broader scale often involve societies and communities
- focus on factors that influence social issues
What is the goal of Macro process
- address social issues
What is the Mezzo level process
- focus on smaller groups
- involve direct interventions with individuals
What is the goal of Mezzo level process
- improve the well being a smaller groups (family counseling)
7 steps of process mapping
1-identify the process that is present in the value chain
2- Determine the level of analysis
3- Fix the scope (start/end)
4- Find the answers to:
- What are the triggers
-Who are the actors
- What resources we meet
-Which interfaces are used
5- Select the appropriate mapping
6- Define the activities
7- Indicate the performance measures
Types of data collection methods (4)
- in situ observations
- generate data yourself
- one-on-one meetings
- group interviews
Types of process mapping (4)
- simple mapping
- cross functional flow mapping
- path mapping
-mapping of trade intensity
what is ANSI
-American National Standard Institute
-private organisation
-develops standards
-Ensures good product performance
-assure that Europe uses the same definitions
5 performance indicators
- number of people
- number os steps
-costs
-cycle time
-delay
-set up time
-capacity
