lesson 4 Flashcards

1
Q

define stake holder

A

Any person or a group that has an interest in the company

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2
Q

define internal stake holder

A

Any person or group INSIDE THE FIRM that had an interest in the compay

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3
Q

Define external stake holder

A

Any person or a group OUTSIDE THE FIRM that has an interest in the company

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4
Q

who are the internal stakeholders

A

Owners / shareholders
Managers
workers

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5
Q

What are the objectives of owners/ shareholders

A

They want the company to make more profit and more revenue
They want the company to pay for less salaries materials and rents SO LESS COST AND MORE REVENUE
they want the compay to grow so survival is ensured

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6
Q

what are the objectives of the managers

A

they want the company to make more profit so they get BONUSES and so better standard of living
They want the company to grow so survival is ensured so they get to keep their jobs

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7
Q

what are the objectives of the workers

A

they want the company to pay them more salaries so better standard of living
they want to work for less hours so better standard of living

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8
Q

Who are the external stakeholders

A

the government
the customers and consumers
the community and society
the supplier

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9
Q

what is the objective of the government

A

it wants the company to pay for more profit so the government gets more tax so it’s able to provide better healthcare and education so Better standard of living

and it wants the company to hire more workers so higher employment rate in the country and so better standard of living

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10
Q

what is the objectives of the customers and consumers

A

they want the company to charge them lower prices
they want the company ti sell them a higher quality
they want the company to offer them a wider variety of choices

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11
Q

what are the objectives of the community and society

A

they want the company to provide more jobs for people

they want the company to make more profit so the government gets more tax so better health care and education for the people so better standard if living

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12
Q

what are the objectives of the supplier

A

it wants the company to Agree on buying supplies for materials from them at a HIGHER price so therefore the SUPPLIER will make more profit

it wants the company to Agree on buying supplies and materials from them at LOWER quality so therefore the SUPPLIER will make more profit

it wants the company to agree on buying supplies of materials from them and PAY CASH IMMEDIATELY SO SUPPLIER HAS A BETTER CASH FLOW

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13
Q

what is the stake holder conflict

A

it occurs when different stakeholders have different objectives

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14
Q

give examples of the stake holder conflict

A

the owner wants to give less wages so less cost so higher profit while the workers want higher wages so better standard of living

The owner wants to pay less price for supplies so they get more profit while the supplier wants the get a higher price for supplies so they get more profit

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