Lesson 3.1: Dental Administration Services Flashcards
What DEERS stand for
Defense Enrollment Eligibility Reporting System
Central web database of dental patients and accessed by any dental treatment facility (DTF). Also used to track coded procedures for patient treatment
Dental Common Access System (DENCAS)
System most commonly used onboard Navy vessel dental departments
Dental Common Access System (DENCAS)
Central web database of dental patients and accessed by the DTF.
Corporate Dental Application (CDA)
System most commonly used in shore-based facilities
Corporate Dental Application (CDA)
Dental insurance plan for Reservists, Active Duty family members, and retired personnel
TRICARE Family Member Dental Plan (FMDP)
- Efficient dental clinic operations (administration and personnel)
- Most important for patients in receiving professional and quality care
- Your primary goal is to be committed to providing professional excellent care
Dental Customer Service
Interaction of two people (service requestor and service provider)
Patient Contact Point
The three Patient Contact Point factors
- Patient (1st and most important)
- Healthcare Provider
- Physical Spaces
Key points in the first factor of patient contact point:
Patient
- First and lasting impression
- Affects attitude
- Patient Recognition. Verify with two patient identifiers (full name and date of birth)
Key points in the second factor of patient contact point:
Provider, Dental Assistant, Reception Staff
- Influences the patient’s attitude of the dental visit
- Appearance, attitude, and behavior influence the outcome
- Patients’ welfare and privacy is of the utmost importance
Key points in the third factor of patient contact point:
Reception Area, Dental Treatment Room
- Clean areas
- Comfortable areas - current literature, music, and TV/videos
- Helps to relax the patient
Patient Management (Quality Dental Care): Important questions to ask yourself
- Was care effective?
2. Was care of the highest quality?
Communication:
Proper Communication
- Layman (simple) terms
- Avoid technical terms/jargon
- Avoid upsetting/frightening words
Change Inappropriate Terms into Appropriate Terms:
Drill
Preparation
Change Inappropriate Terms into Appropriate Terms:
Yank/Extract/Pull
Surgically Remove
Change Inappropriate Terms into Appropriate Terms:
Fake/False Teeth
Dentures
Change Inappropriate Terms into Appropriate Terms:
Cap
Crown
Change Inappropriate Terms into Appropriate Terms:
Pain/Hurt
Discomfort
Change Inappropriate Terms into Appropriate Terms:
Spit
Saliva
Change Inappropriate Terms into Appropriate Terms:
Suction
Evacuate/Remove
Change Inappropriate Terms into Appropriate Terms:
Tooth Filling
Restoration
Change Inappropriate Terms into Appropriate Terms:
Waiting Room
Reception Area
Change Inappropriate Terms into Appropriate Terms:
Shot
Anesthetic
