lesson 3 - notes Flashcards
Which answer is NOT a way that you might come into possession of private information?
You have talked with someone in another company with information about your company.
What is a manager’s expectation concerning private information revealed to a select group?
The expectation is that the information will remain in that group.
_____ information is to be shared only with those who need to know, not with others.
Need-to-know
What will be the personal results if you fail to keep private information confidential?
You will harm your reputation and career if you do not learn to keep a confidence.
_____ should be considered confidential unless you are given permission to tell others.
All information
How can you protect your relationship with your superiors?
You can protect your relationship with your superiors by assuming that all communications are confidential.
Keeping confidences will help you earn _____.
trust
Under what circumstances is it necessary to break a confidence?
If someone could be harmed or if a law is going to be broken, you should be willing to tell the appropriate parties.
Dr. Faraday, the department head, shared plans for a new program with his shift supervisors. He mentioned before the end of the meeting that the plans should not be shared with the rest of the employees. This morning, one of the nurses asked him about the new program, and it was obvious that she had details. Dr. Faraday felt betrayed by his shift supervisors. Why was he justified in feeling this way?
A person should not tell anything that he or she has been asked to keep confidential.
Tamara was talking on her cell phone outside the building during a break. She and her boyfriend were having difficulty, and Tamara became quite upset during the conversation. Later, when she stepped into the cafeteria for lunch, her coworkers got quiet. She went to the microwave to heat her food and noticed that no one was making eye contact with her. She was embarrassed and did not want to speak to her friends. All she wanted to do was go home. What confidentiality rule was obviously broken?
A person should use good judgment and not share information that might cause embarrassment.
