Lesson 3 Flashcards
1
Q
Passive
A
Unwilling or unable to express thoughts and feelings in a direct or firm manner
2
Q
Assertive
A
Expressing your views clearly and respectful
3
Q
“I” message
A
Statement that focuses on your feelings rather than on someone’s else’s behavior
4
Q
Active listening
A
Paying close attention to what someone is saying
5
Q
Body language
A
Nonverbal communication
6
Q
Aggressive
A
Pushy or hostile
