Lesson 3 Flashcards
What should you never do when a questioner misunderstands your message?
Make fun of the questioner
Instead, make light of the misunderstanding and repeat the message.
How can you help listeners remember your main points?
Provide a short, simple restatement of the essential message(s)
List two ways to prevent nervousness and forgetfulness during presentations.
- Use notes
- Rehearse the presentation
What effect does becoming defensive have on your credibility?
It signals uncertainty and may lead listeners to question your reliability.
How should you view criticism of your presentation?
As a form of feedback that can indicate whether you are on the right track.
What is the source in the communication process?
The person that makes the decision to communicate.
What is the channel in communication?
The means by which an oral message is transmitted to the listener.
Define the receiver in the communication process.
Any person who perceives the message.
What does interference refer to in communication?
Anything that interferes with the process of communication.
What are barriers in communication?
Obstacles that may exist for both the sender and the receiver.
What is feedback in the context of communication?
The receiver’s reactions and responses that the sender perceives.
How does cultural context affect communication?
It influences the person’s interpretation of the message.
What introductory phrases can clarify your purpose at the start of a message?
- My purpose in speaking to you is…
- It is important that I discuss with you…
- The subject of what I have to say to you is…
What should you do after stating your main point?
Highlight it with expressions like ‘Now, what this means in effect is…’
What is a way to keep explanations engaging?
Use colorful examples to illustrate your point.
Fill in the blank: To check if your message was understood, you can ask, ‘Would somebody like to _______ the steps of the new procedure?’
[restate]
What should you do if you do not understand a question?
Ask the questioner to repeat it or clarify.
What is an effective way to respond to a question or statement for clarity?
Restate it in your own words and ask for confirmation.
