Lesson 2 Vocabulary

Question 1

Call Center

Answer 1

A centralized office used for the purpose of processing a large volume of requests by phone.

Question 2

Crowdsourcing

Answer 2

A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.

Question 3

Ajax

Answer 3

A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page.

Question 4

Presence

Answer 4

A status indicator that conveys a person’s willingness and ability to engage in communications.

Question 5

Mashup

Answer 5

A Web page that integrates content and scripts from multiple Web sites to create new applications.

Question 6

Unified Communications (UC)

Answer 6

A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa.

Question 7

Text Messaging

Answer 7

A method of person-to-person communication in which users type short text messages from mobile phones.

Question 8

Web Feed

Answer 8

A data format for delivering Web content that is updated frequently.

Question 9

Folksonomy

Answer 9

The practice of categorizing online content through tags.

Question 10

Instant Messaging (IM)

Answer 10

A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately.

Question 11

Voice over IP (VoIP)

Answer 11

A technology that converts voice into data packets for transmission over a packet-switched IP network. Allows the use of the Internet for real-time voice and video traffic.

Question 12

Contact Center

Answer 12

A call center that allows consumers to contact agents via avenues other than by telephone.

Question 13

Podcast

Answer 13

The use of audio or video digital-media files that are distributed through Web feeds to subscribed users.

Question 14

XMLHttpRequest

Answer 14

An application programming interface (API) that is used to transfer XML and other text data between a Web server and browser.

Question 15

Web 2.0

Answer 15

A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities.

Question 16

Semantic Web

Answer 16

A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata.

Question 17

Microformat

Answer 17

A data format that adds human-readable metadata to existing code so that the data can be processed by other software.

Question 18

Collective Intelligence

Answer 18

The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.

Question 19

Wiki

Answer 19

A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet.

Question 20

Trackback

Answer 20

A method by which a blogger receives notification when other bloggers link to his or her blog entry.

Question 21

Blog

Answer 21

Short for “Web log.” A collection of personal thoughts posted on a public Web site. Blogging is the act of adding entries to a blog.

Question 22

Spim

Answer 22

Spam that is delivered through instant messaging.

Question 23

Social Networking

Answer 23

The practice of creating networks of friends, associates and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and businesses worldwide.

Question 24

Convergence

Answer 24

The integration of telephony and data technologies.

Question 25

Mobile Computing

Answer 25

A person’s ability to use technology in non-stationary positions and in transit.