lesson 2. hotel organization

Question 1

Organisational chart

Answer 1

schematic representation of the relationship between positions within the organisation.

Question 2

divisions and departments

Answer 2

Départements and Services

Question 3

Organizational chart shows

Answer 3

• Each position’s label/name

- Where the position fits in within the hierarchy

Question 4

Solid lines (organizational chart)

Answer 4

direct line accountability

Question 5

Dotted lines (organizational chart)

Answer 5

high degree of cooperation and communication

Question 6

Job description

Answer 6

lists all tasks required of a job position

Question 7

Job specification

Answer 7

Lists the personal qualities, skills and traits necessary to successfully perform the tasks outlined in the job description

Question 8

Revenue centre

Answer 8

selling products / services, directly generating revenue for the hotel
E.g. Front Office, F&B outlets, Retail stores

Question 9

Support centre

Answer 9

supports the hotel’s revenue centres ; ex Housekeeping, Accounting and Human resources