Lesson 2 & 3 Flashcards
Five Elements of Communication:
Sender
Receiver
Message
Channel
Feedback
plays the specific role of
initiating communication.
Sender
means the party to whom the sender transmits the message.
can be one person or an entire
audience of people.
receiver
may be the most crucial element of
effective communication.
the way from one point to
another represents the sender’s message traveling
to the receiver.
as an oral presentation, a written document, an
advertisement or just a comment.
Message
The message travels from one point to another
via a channel of communication.
Channel
describes the
receiver’s response or reaction to the sender’s message.
can transmit feedback through
asking questions, making comments or just
supporting the message that was delivered.
helps the sender to determine how
the receiver interpreted the message and how
it can be improved.
Feedback
is
the use of words to
share information with
other people.
Verbal communication
refers to the use
of words in delivering the intended
message.
Verbal Communication
Main Components of verbal communication
sounds
words
speaking
language
involves
both speaking and listening,
as it requires active
participation from both the
sender and the receiver of the
message.
Verbal Communication
Consider the following
when engaging in verbal communication:
appropriateness
brevity
clarity
ethics
vividness
The language that you use
should be appropriate to the
environment or occasion
(i.e., whether formal or
informal).
appropriateness
Speakers who often use simple yet
precise and powerful words are found to
be more credible.
by being more direct with your
words.
brevity
The meanings of words, feelings, or ideas may be interpreted differently by a listener;
it is essential for you to clearly state your message and express your ideas and feelings.
clarity
Words should be carefully chosen in consideration of the gender, roles, ethnicity, preferences, and status of the person or people you are talking to.
ethics
Words that vividly or creatively describe things or feelings usually add color and spice to communication.
vividness
It refers to an interaction
where behavior is used to
convey and represent
meanings.
nonverbal communication
examples of nonverbal communication
body gestures
facial expression
body movements
7C’s of Effective Communication
completeness
concise
consideration
concreteness
courtesy
clearness
correctness
It is essential to
the quality of the communication
process in general.
completeness
It does not mean keeping
the message short but making it direct or
straight to the point.
conciseness
The speaker should always consider relevant information about his/her receiver such as mood, background, race, preference, education, status,
needs, among others.
consideration
It is supported by facts, figures, and real- life examples and situations.
concreteness
The speaker shows courtesy in
communication by respecting the culture, values, and beliefs of his/her receivers.
courtesy
It implies the use of simple
and specific words to express ideas. Speaker should focus on a single objective in his/her speech so as not to confuse the audience.
clearness
it eliminates negative impact on the audience and increases the
credibility and effectiveness of the message.
correctness
Barriers to Effective Communication
emotional barriers
use of jargon
lack of confidence
physical barrier
openly expressing your thoughts
and feelings. It affects how you interpret other people’s behavior, which influences how you formulate your arguments.
emotional barriers
can be used to convey meaningful
information and discourse in a convenient way within communities.
use of jargon
low confidence may lead people to make negative decisions about how they treat themselves or let others treat them
lack of confidence
It happens when two individuals
interact, negotiate, and create
meanings while bringing in their
varied cultural backgrounds.
intercultural communication
are a result of disturbances in
our surroundings which leads to ineffective communication.
physical barrier
Developmental Model of Intercultural Sensitivty (DMIS)
denial
defense
minimization
acceptance
adaptation
integration
The individual does not
recognize cultural differences.
denial
occurs when people fail to
recognize distinctions among cultures or consider them
to be irrelevant;
denial of cultural difference
The individual starts to recognize cultural differences and is intimidated by them, resulting
in either a superior view on own
culture or an unjustified high regard for the new one.
defense
Although individuals see cultural
differences, they agree more on
the universality of ideas rather
than on cultural differences.
minimization
The individual begins to appreciate important cultural differences in behaviors and eventually in values.
acceptance
The individual is very open to world views when accepting new perspectives.
adaptation
Individuals start to go beyond their
own cultures and see themselves and their actions based on multifarious cultural viewpoints.
integration
