Lesson 2 & 3

Question 1

Five Elements of Communication:

Answer 1

Sender
Receiver
Message
Channel
Feedback

Question 1

plays the specific role of
initiating communication.

Answer 1

Sender

Question 2

means the party to whom the sender transmits the message.

can be one person or an entire
audience of people.

Answer 2

receiver

Question 3

may be the most crucial element of
effective communication.

the way from one point to
another represents the sender’s message traveling
to the receiver.

as an oral presentation, a written document, an
advertisement or just a comment.

Answer 3

Message

Question 4

The message travels from one point to another
via a channel of communication.

Answer 4

Channel

Question 5

describes the
receiver’s response or reaction to the sender’s message.

can transmit feedback through
asking questions, making comments or just
supporting the message that was delivered.

helps the sender to determine how
the receiver interpreted the message and how
it can be improved.

Answer 5

Feedback

Question 6

is
the use of words to
share information with
other people.

Answer 6

Verbal communication

Question 7

refers to the use
of words in delivering the intended
message.

Answer 7

Verbal Communication

Question 8

Main Components of verbal communication

Answer 8

sounds
words
speaking
language

Question 9

involves
both speaking and listening,
as it requires active
participation from both the
sender and the receiver of the

message.

Answer 9

Verbal Communication

Question 10

Consider the following
when engaging in verbal communication:

Answer 10

appropriateness
brevity
clarity
ethics
vividness

Question 11

The language that you use
should be appropriate to the
environment or occasion
(i.e., whether formal or
informal).

Answer 11

appropriateness

Question 12

Speakers who often use simple yet
precise and powerful words are found to
be more credible.

by being more direct with your
words.

Answer 12

brevity

Question 13

The meanings of words, feelings, or ideas may be interpreted differently by a listener;

it is essential for you to clearly state your message and express your ideas and feelings.

Answer 13

clarity

Question 14

Words should be carefully chosen in consideration of the gender, roles, ethnicity, preferences, and status of the person or people you are talking to.

Answer 14

ethics

Question 15

Words that vividly or creatively describe things or feelings usually add color and spice to communication.

Answer 15

vividness

Question 16

It refers to an interaction
where behavior is used to
convey and represent
meanings.

Answer 16

nonverbal communication

Question 17

examples of nonverbal communication

Answer 17

body gestures
facial expression
body movements

Question 18

7C’s of Effective Communication

Answer 18

completeness
concise
consideration
concreteness
courtesy
clearness
correctness

Question 19

It is essential to
the quality of the communication
process in general.

Answer 19

completeness

Question 20

It does not mean keeping
the message short but making it direct or
straight to the point.

Answer 20

conciseness

Question 21

The speaker should always consider relevant information about his/her receiver such as mood, background, race, preference, education, status,
needs, among others.

Answer 21

consideration

Question 22

It is supported by facts, figures, and real- life examples and situations.

Answer 22

concreteness

Question 23

The speaker shows courtesy in
communication by respecting the culture, values, and beliefs of his/her receivers.

Answer 23

courtesy

Question 24

It implies the use of simple
and specific words to express ideas. Speaker should focus on a single objective in his/her speech so as not to confuse the audience.

Answer 24

clearness

Question 25

it eliminates negative impact on the audience and increases the
credibility and effectiveness of the message.

Answer 25

correctness

Question 26

Barriers to Effective Communication

Answer 26

emotional barriers
use of jargon
lack of confidence
physical barrier

Question 27

openly expressing your thoughts
and feelings. It affects how you interpret other people’s behavior, which influences how you formulate your arguments.

Answer 27

emotional barriers

Question 28

can be used to convey meaningful
information and discourse in a convenient way within communities.

Answer 28

use of jargon

Question 29

low confidence may lead people to make negative decisions about how they treat themselves or let others treat them

Answer 29

lack of confidence

Question 30

It happens when two individuals
interact, negotiate, and create
meanings while bringing in their
varied cultural backgrounds.

Answer 30

intercultural communication

Question 31

are a result of disturbances in
our surroundings which leads to ineffective communication.

Answer 31

physical barrier

Question 32

Developmental Model of Intercultural Sensitivty (DMIS)

Answer 32

denial
defense
minimization
acceptance
adaptation
integration

Question 33

The individual does not
recognize cultural differences.

Answer 33

denial

Question 34

occurs when people fail to
recognize distinctions among cultures or consider them
to be irrelevant;

Answer 34

denial of cultural difference

Question 35

The individual starts to recognize cultural differences and is intimidated by them, resulting
in either a superior view on own
culture or an unjustified high regard for the new one.

Answer 35

defense

Question 36

Although individuals see cultural
differences, they agree more on
the universality of ideas rather
than on cultural differences.

Answer 36

minimization

Question 37

The individual begins to appreciate important cultural differences in behaviors and eventually in values.

Answer 37

acceptance

Question 38

The individual is very open to world views when accepting new perspectives.

Answer 38

adaptation

Question 39

Individuals start to go beyond their
own cultures and see themselves and their actions based on multifarious cultural viewpoints.

Answer 39

integration