Lesson 2 Flashcards

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1
Q

adjective: a person who makes their own decisions rather than being influenced by someone else.

A

autonomous

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2
Q

an expert or leader

A

a guru

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3
Q

the amount of money that they are paid for the work that they do

A

remuneration

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4
Q

a written statement of the amount of money and property that a company or person has, including amounts of money that are owed or are owing.

A

balance sheet

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5
Q

manager - respect

A

Managers have to earn respect.

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6
Q

responsibility, accountable

A

Good managers accept responsibility and they have to be accountable, so if they make a mistake, it’s their mistake.

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7
Q

autonomous, creative, imaginative

A

It is critical also to provide employees with opportunities to be autonomous, creative and imaginative.

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8
Q

take risks, new ideas

A

Encourage your people to take risks. Let them try out new ideas.

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9
Q

everyone - respect

A

Treat everyone with respect.

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10
Q

supplier - customer; top - car park attendant

A

Managers have to concentrate on all people involved with the business, from supplier to customers, and all the employees from the top level to the car park attendant.

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11
Q

people + relationship

A

The real core is to focus on people and build relationships with everyone.

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12
Q

synonym: try out

A

experiment with

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13
Q

synonym: be introduced

A

set up

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14
Q

synonym: change how people work to meet changes

A

adapt to changes

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15
Q

synonym: reduce

A

cut down on

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16
Q

synonym: resolve

A

sort out

17
Q

synonym: focus on

A

concentrate on

18
Q

synonym: profit from

A

take advantage of

19
Q

synonym: show the way ahead through example

A

lead by example

20
Q

synonym: take responsibilty for

A

be accountable for

21
Q

tell bad news:

A

I’m sorry to say …
It seems …
Unfortunately …

22
Q

Make suggestions:

A

I think we should …
I suggest that …
It might be a good idea to …
It would also be useful to …

23
Q

Make requests:

A

Is that convenienct for you?
Could you suggest …?
Could you have another look at …?

24
Q

Ending:

A

Do please call me if you need any further explanation or assistance.