Lesson 2 Flashcards
(24 cards)
adjective: a person who makes their own decisions rather than being influenced by someone else.
autonomous
an expert or leader
a guru
the amount of money that they are paid for the work that they do
remuneration
a written statement of the amount of money and property that a company or person has, including amounts of money that are owed or are owing.
balance sheet
manager - respect
Managers have to earn respect.
responsibility, accountable
Good managers accept responsibility and they have to be accountable, so if they make a mistake, it’s their mistake.
autonomous, creative, imaginative
It is critical also to provide employees with opportunities to be autonomous, creative and imaginative.
take risks, new ideas
Encourage your people to take risks. Let them try out new ideas.
everyone - respect
Treat everyone with respect.
supplier - customer; top - car park attendant
Managers have to concentrate on all people involved with the business, from supplier to customers, and all the employees from the top level to the car park attendant.
people + relationship
The real core is to focus on people and build relationships with everyone.
synonym: try out
experiment with
synonym: be introduced
set up
synonym: change how people work to meet changes
adapt to changes
synonym: reduce
cut down on
synonym: resolve
sort out
synonym: focus on
concentrate on
synonym: profit from
take advantage of
synonym: show the way ahead through example
lead by example
synonym: take responsibilty for
be accountable for
tell bad news:
I’m sorry to say …
It seems …
Unfortunately …
Make suggestions:
I think we should …
I suggest that …
It might be a good idea to …
It would also be useful to …
Make requests:
Is that convenienct for you?
Could you suggest …?
Could you have another look at …?
Ending:
Do please call me if you need any further explanation or assistance.
