Lesson 2 Flashcards
is a people - oriented, hands- on profession that requires proficiency in a wide variety of communication techniques.
Radiologic Technology
Obtaining the patients of cooperation is one of the most challenging parts of a __ role.
Radiologic technology
The most seasoned radiologic technologist will sometimes have to repeat images if the patient does not understand the procedure or does not cooperate because of poor communication.
Radiologic technology
The communication skills of the radiologic technologist often determine the patient’s opinion of the radiologic technology department.
Radiologic technology
needs provides insight into this type of behavior for all persons, professionals and patients alike.
Maslow’s hierarchy
that people strive from a basic level of physiologic needs toward a level of a self actualization.
Maslow suggests
is characterized by confidence in who the person is and what the person’s goals are in life.
This highest level
To interact effectively w/ the patients, understanding that patients may be in altered state of consciousness is important.
PATIENT NEEDS
They are in an unfamiliar environment in which they are no longer in complete control.
PATIENT NEEDS
Preferring bad news to uncertainty because, at least, plans can be made to cope with bad news is not unusual to a patient, whereas uncertainty leaves a person without a means to attempt to control the situation.
PATIENT NEEDS
Empathizing with these feelings is difficult until they have been experienced personally
PATIENT NEEDS
Most patients would prefer not to be in the care of health care professionals, including radiologic technologists.
Patient need
When a patient arrives with a Nasogastric tube, although normally very friendly and talkative, he or she may not want to be around other patients with the Nasogastric tube in place (level three).
PATIENT DIGNITY
Radiologic technologists have an awesome responsibility when interacting with patients because of the tremendous power that is held by health professionals over patients.
PATIENT DIGNITY
This power is so great that it includes the most basic elements of a person’s dignity and self-respect.
PATIENT DIGNITY
Inconsiderate abuse of this power may seem to be difficult to avoid because of the nature of the examination procedures.
PATIENT DIGNITY
Two main classifications of patients can be considered;
inpatients
outpatients.
Whether the patient is an inpatient or out patient, one of the initial patient communication skills.
patient assessment.
Initial patient assessment by the radiographer usually comes in the forms of __ or procedures __ review, or both.
Chart
Request
Second, patient assessment by the radiographer usually comes in the form of
Verbal communication
An __ is someone who has been admitted to the hospitals for diagnostic studies or treatment.
INPATIENTS
in the hospital may have shaped the manner in which the patient responds to these initial interactions with the technologist.
Previous experiences
An __ is someone who has come to the hospitals or outpatient center for diagnostic testing or treatment but does not occupy a bed.
OUTPATIENTS
They often expect to be seen immediately on arriving in the department because they have a scheduled appointment.
OUTPATIENTS
Maintaining a __ in any medical setting is difficult because of unforeseen circumstances.
Schedule
Because outpatients often have insurance or government benefits of some type, they may
expect priority treatment.
explanation of the procedure, when extra attention when delays occur, go along way in making everyone feel more relaxed and confident.
smile and brief
*Communication is defined as an effective exchange of information, ideas and feelings to achieve desirable interpersonal relationships, which will be beneficial to the client’s growth towards a healthy living.” (Nkeng, 2009)
EFFECTIVE COMMUNICATION
Developing patient-provider rapport paves the way for the interchange of information that makes the patient feel at ease, leading to better cooperation.
EFFECTIVE COMMUNICATION
Vocabulary, clarity of voice, and even the organization of sentences must be at an appropriate level for the patient.
SPEECH AND GRAMMAR
Using __ to relax and open up conversation is acceptable, but the radiologic technologist must be extremely careful tojavoid cultural slurs and references to age, sex, diseases, and the abilities of health professionals.
HUMOR
Give 2 verbal skill
SPEECH AND GRAMMAR
Humor
is the music of language; it produces a form of non verbal communication.
PARALANGUAGE
Patients receive signals about your attitude toward them from the pitch, stress, tone, pauses, speech rate, volume, accent and the quality of your voice.
PARALANGUAGE
Patients quickly perceive nonverbal communication such as tone of voice, speed of speech, and the position of the speaker’s extremities and torso (body language).
BODY LANGUAGE
Radiographers must be cautious to avoid giving confusing signals to patients by saying one thing and acting in a totally different manner.
BODY LANGUAGE
increase the quantity and the quality of the communication and improve the history.
Positive nonverbal cues
also can be used to improve the history.
-looking puzzle may prompt the patient to elaborate
Negative nonverbal cues
The radiographer commonly uses three types of touch:
(1) Touching for theremotional support
(2) Touching for emphasis
(3) Touching for palpation
-a gentle pat on the hand or shoulder as a form of __ .
-to touch and using this technique is acceptable, as long as proper social conventions are followed.
EMOTIONAL SUPPORT
Gentle support under arm to assist patients to and form the imaging room and onto and off of the table often provides reassurance
EMOTIONAL SUPPORT
is the application of light pressure with the fingers to the body.
PALPATION
-Palpating to Ipcate various bony land marks when positioning patients
-Effective and precise palpation requires the gentle use of fingertips.
PALPATION
Before touching a patient, his or her permission to do so should be obtained.
Touching without consent can have legal ramifications.
PALPATION
