Lesson 2

Question 1

a two-way process that
results in a shared meaning or common
understanding between the sender and the receiver.

Answer 1

communication

Question 2

can be one person or an entire audience of people.

Answer 2

receiver

Question 3

plays the specific role of initiating communication.

Answer 3

sender

Question 4

the party to whom the sender transmits the message.

Answer 4

receiver

Question 5

may be the most crucial element of
effective communication.

Answer 5

message

Question 6

sits between the sender and
receiver.

Answer 6

channel

Question 7

can come in many different forms, such
as an oral presentation, a written document, an
advertisement or just a comment.

Answer 7

message

Question 8

The meanings of words, feelings, or
ideas may be interpreted differently by a listener; hence, it is essential for
you to clearly state your message and
express your ideas and feelings.

Answer 8

clarity

Question 9

The last element of effective
communication,

Answer 9

feedback

Question 10

helps the sender to determine how
the receiver interpreted the message and how
it can be improved.

Answer 10

feedback

Question 11

describes the
receiver’s response or reaction to the
sender’s message.

Answer 11

feedback

Question 12

can be done through
asking questions, making comments or just supporting the message that was delivered.

Answer 12

feedback

Question 13

refers to the use
of words in delivering the intended
message.

Answer 13

verbal communication

Question 14

main components of verbal communication

Answer 14

sound, words, speaking,
and language.

Question 15

is the use of words to
share information with
other people.

Answer 15

verbal communication

Question 16

Speakers who often use simple yet
precise and powerful words are found to
be more credible.

Answer 16

brevity

Question 17

process of
exchanging information and ideas through
the use of spoken words.

Answer 17

verbal communication

Question 18

It involves the
use of language, tone, pitch, and other
elements to convey meaning and intent.

Answer 18

verbal comm

Question 19

The language that you use should be appropriate to the
environment or occasion

Answer 19

APPROPRIATENESS

Question 21

involves
both speaking and listening,

Answer 21

verbal comm

Question 22

things that are considered engaging in verbal communication:

Answer 22

APPROPRIATENESS
BREVITY
CLARITY
ETHICS
VIVIDNESS

Question 23

requires active
participation from both the sender and the receiver of the message.

Answer 23

verbal com

Question 24

Words that creatively describe things or feelings usually add color and spice to communication.

Answer 24

vividly

Question 25

Words should be carefully chosen in
consideration of the gender, roles, ethnicity, preferences, and status of the person or people you are
talking to.

Answer 25

ETHICS

Question 26

EXAMPLES OF NONVERBAL COMM:

Answer 26

stares, smiles, tone of voice,
movements, manners of walking,
standing and sitting, appearance,
style of attire, attitude towards
time and space, personality,

gestures, and others.

Question 27

refers to an interaction
where behavior is used to convey and represent meanings.

Answer 27

non verbal comm

Question 28

The main components of verbal
communication are sound, words, speaking,
and language.”

Answer 28

– Albert Mehrabian

Question 29

It involves the
use of language, tone, pitch, and other
elements to convey meaning and intent.”

Answer 29

– Richard L. Daft