Lesson 19 - Achieving Quality production Flashcards
Define Quality
Quality means to produce a good or a service which meets customer expectation.
List 3 Advantages of Quality
- Establishes a brand image
- Builds brand loyalty
- Will maintain a good reputation
List 2 Disadvantages if Quality isn’t maintained
- Lose customers to other brands
2. Have to replace faulty products which raises costs for the business
Define Quality Control
Quality Control is the checking for quality at the end of the production process, whether it is the production of a product or a service.
List 2 advantages of Quality Control
- Less training required for workers
2. Tries to eliminate faults before the customer receives the product or service.
List 3 Disadvantages of Quality Control
- Expensive as employees need to be paid to check the products or service
- Increases costs if products have to be scrapped.
- Identifies the fault but doesnt identify why it has occurred.
Define Quality Assurance
Quality Assurance is the checking for the quality standards throughout the production process, whether it is the production of a product or a service.
List 2 Advantages of Quality assurance
- Fewer customer complaints
2. Reduced costs of production if products dont have to be scrapped
List 2 Disadvantages of Quality assurance
- Relies on employees following instructions of standard set
- Expensive to train employees to check the product or service.
Define Total Quality Management
is the continuous improvement of products and processes by focusing on quality at each stage of production.
List 2 Advantages of Total Quality Management
- Waste is removed and efficiency is increased
2. No customer complaints and brand image is improved
List 2 Disadvantages of Total Quality Management
- Relies on employees following TQM technology
2. Expensive to train employees to check the product or service
