Lesson 14

Question 1

What does learning to listen well require?

Answer 1

Discipline, effort, and intentionality

Question 2

Why is listening one of the most important elements of good communication?

Answer 2

It builds deep positive relationships.

Question 3

List four (4) of the most common listening mistakes:

Answer 3

A. Daydreaming or thinking of something else while another person is speaking

B. Thinking of what to say next

C. Judging what the other person is saying

D. Listening with a specific goal/outcome in mind

Question 4

How well you listen has a major impact on what?

Answer 4

Your effectiveness as a sole winner

Question 5

List five (5) non-verbal signs of active listening:

Answer 5

A. Smiling

B. Eye contact

C. Posture

D. Mirroring

E. Undistracted behaviour

Question 6

List five (5) verbal signs of active listening:

Answer 6

A. Positive reinforcement

B. Questioning

C. Clarification

D. Reflection

E. Summarisation

Question 7

What is the goal of active listening?

Answer 7

To truly hear what the other person is saying.