Lesson 14 Flashcards
What does learning to listen well require?
Discipline, effort, and intentionality
Why is listening one of the most important elements of good communication?
It builds deep positive relationships.
List four (4) of the most common listening mistakes:
A. Daydreaming or thinking of something else while another person is speaking
B. Thinking of what to say next
C. Judging what the other person is saying
D. Listening with a specific goal/outcome in mind
How well you listen has a major impact on what?
Your effectiveness as a sole winner
List five (5) non-verbal signs of active listening:
A. Smiling
B. Eye contact
C. Posture
D. Mirroring
E. Undistracted behaviour
List five (5) verbal signs of active listening:
A. Positive reinforcement
B. Questioning
C. Clarification
D. Reflection
E. Summarisation
What is the goal of active listening?
To truly hear what the other person is saying.