Lesson 14 Flashcards

1
Q

What does learning to listen well require?

A

Discipline, effort, and intentionality

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2
Q

Why is listening one of the most important elements of good communication?

A

It builds deep positive relationships.

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3
Q

List four (4) of the most common listening mistakes:

A

A. Daydreaming or thinking of something else while another person is speaking

B. Thinking of what to say next

C. Judging what the other person is saying

D. Listening with a specific goal/outcome in mind

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4
Q

How well you listen has a major impact on what?

A

Your effectiveness as a sole winner

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5
Q

List five (5) non-verbal signs of active listening:

A

A. Smiling

B. Eye contact

C. Posture

D. Mirroring

E. Undistracted behaviour

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6
Q

List five (5) verbal signs of active listening:

A

A. Positive reinforcement

B. Questioning

C. Clarification

D. Reflection

E. Summarisation

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7
Q

What is the goal of active listening?

A

To truly hear what the other person is saying.

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