Lesson #1: Introduction to Laboratory Quality Management System (LWMS) Flashcards
To produce reliable result for the patients.
Quality
Performance upon expectations.
Quality
Achieving a __ level of quality means accepting a __ error rate.
99% level of quality / 1% error rate
In France, a 1% error rate would mean every day.
_____ without water or electricity.
_____ parcels lost by postal services.
_____ newborns falling from midwives’
hands.
_____ lunches contaminated by
bacteria.
_____ bad landings at Orly Paris Airport
14 minutes without water or electricity.
50,000 parcels lost by postal services.
22 newborns falling from midwives’
hands.
600,000 lunches contaminated by
bacteria.
3 bad landings at Orly Paris Airport
Essential to all aspects of health care are laboratory results that are:
ART
Accurate
Reliable
Timely
Laboratory Errors cost in:
TPP
Time
Personnel Effort
Patient Outcomes (misdiagnosis)
Coordinated activities to direct and control an organization with regard to quality (ISO, CLSI).
Quality Management System
All aspects of the laboratory operation need to be addressed to assure quality; this constitutes a quality management system.
Quality Management System
Complexity of a Laboratory System
PEP
Pre-Examination
Examination
Post-Examination
Pre-Examination
- Patient/Client Preparation Sample Collection
- Personnel Competency Test Evaluations
- Sample Receipts and Accessioning
- Sample Transport
Examination
- Quality Control Testing
Post-Examination
- Record Keeping
- Reporting
Things to Consider
- Data & Laboratory Management
- Safety
- Customer Service
Path of Workflow
Pre-examination Phase
Post-examination Phase
Result Interpretation
Which part of Workflow is “The Patient”?
Pre-examination Phase
Which part of Workflow is “Test Selection”?
Pre-examination Phase
Which part of Workflow is “Sample Collection”?
Pre-examination Phase
What will you do after Sample Collection?
Sample Transport
What will you do after Sample Transport?
Laboratory Analysis Examination Phase
What will you do after “Laboratory Analysis Examination Phase”?
Report Creation
Which part of Workflow is “Report Transport”?
Post-examination Phase
What will you do after “Report Transport”?
Result Interpration
Path of Workflow
Pre-Examination Phase
The Patient
Test Selection
Sample Collection
Sample Transport
Laboratory Analysis Examination Phase
Post-Examination Phase
Report Creation
Report Transport
Result Interpretation
The entire process of managing a sample must be considered:
The Beginning – sample collection
The End – reporting and saving of results
