LESSON 1: INTRODUCTION TO LAB MANAGEMENT

Question 1

True or False. Achieving 99% level of quality means accepting a 1% error rate.

Answer 1

True.

Question 2

What kind pf laboratory results are essential to all aspects of healthcare

Answer 2

ACCURATE
RELIABLE
TIMELY

Question 3

What are the common errors during Pre-analytical phase

Answer 3

Patient identification
Specimen collection and handling
Environmental factors

Question 4

What are the common errors during Analytical phase?

Answer 4

Pipetting
Testing errors
Machine errors

Question 5

What are the common errors during Post-analytical phase?

Answer 5

TYPOGRAPHICAL ERRORS

Question 6

This performs chemical and microscopic examinations of various body fluids like blood and tissues

Answer 6

CLINICAL LABORATORY

Question 7

Clinical lab according to size.

Answer 7

Primary
Secondary
Tertiary

Question 8

Type of clinical laboratory having 100-300 beds and can perform all routine test including more complicated procedures

Answer 8

Secondary hospital

Question 9

Type of hospital which can handle large volumes of work and perform complex tests

Answer 9

Tertiary hospital

Question 10

Laboratory according to function

Answer 10

Clinical and Anatomic

Question 11

This includes all sections in the lab; hematology, clinical chemistry, etc.

Answer 11

Clinical laboratory

Question 12

Laboratory that includes surgical pathology, histopathology, etc.

Answer 12

Anatomic laboratory

Question 13

Clinical Laboratories according to Institutional Character

Answer 13

Institution/Hospital based

Free standing

Question 14

What are the services offered in Primary Service Capability?

Answer 14

Routine Hematology
Routine Urinalysis
Routine Fecalysis
Blood Typing

Question 15

What are the services offered in Secondary Service Capability?

Answer 15

Primary services
Routine Clinical Chemistry
Cross-matching

Question 16

What services are offered in Tertiary Service Capability

Answer 16

Secondary service capabilities
Special Chemistry
Special Hematology
Immunology and Serology
Microbiology and histopathology

Question 17

Coordinated activities to direct and control an organization with regard to quality

Answer 17

Quality Management System

Question 18

Pre-examination

Answer 18

SAMPLE TRANSPORT

SAMPLE RECEIPT AND ACCESSIONING

Question 19

Examination

Answer 19

QUALITY CONTROL TESTING

Question 20

Post Examination

Answer 20

RECORD KEEPING

REPORTING

Question 21

Personnel Qualification

Answer 21

HUMAN RESOURCES
JOB QULAIFICATIONS
JOB DESCRIPTIONS
ORIENTATION 
TRAINING
COMPETENCY ASSESSMENT
PROFESSIONAL DEVELOPMENT
CONTINUING EDUCATION

Question 22

WAYS TO LEAD

Answer 22

STRATEGIC - HUMAN = EXPERTISE = UNBOX - CHANGE APPROACH

Question 23

GREAT MANT THEORY

LEADER BORN NOT MADE

CHARISMA

Answer 23

CHARISMATIC

Question 24

QUALITIES

HAVING CERTAIN TRAITS COULD BECOME SUCCESSFUL LEADERS

Answer 24

TRAIT THEORY

Question 25

TRAITS OF SUCCESSFUL LEADERS AS PER TRAIT THEORY

Answer 25

PHYSICAL INTELLIGENCE EMOTIONAL STABILITY HUMAN RELATIONS EMPATHY

Question 26

SHOWN BY PERSON ACT MORE THAN BY TRAIT WHAT LEADERS SHOULD DO THAN WHAT LEADERS ARE

Answer 26

BEHAVIORAL THEORY

Question 27

PROVIDE SPLUTIONS TO PROBLEMS FACED BY GROUPS

Answer 27

TASK RELATED FUNCTIONS

Question 28

ACTIONS OF MEDIATING DISPUTES AND ENSURING INDIVIDUALS FEEL VALUED

Answer 28

GROUP MAINTENACE FUNCTIONS

Question 29

LEADERSHIP IS EXERCISED SUCH AS LEADERSHIP BEHAVIOR AND SITUATIONAL FACTOR

Answer 29

SITUATIONAL THEORY

Question 30

PUNISHING

Answer 30

TRANSACTIONAL STYLE OF LEADERSHIP

Question 31

FOCUSES ON THE JOB DONE

Answer 31

TASK ORIENTED

Question 32

INSPIRES TEAM

Answer 32

TRANSFORMATIONAL

Question 33

FOCUSES ON ORGANIZING SUPPLEMENT AND DEVELOPED PEOPLE

Answer 33

RELATION/PEOPLE ORIENTED

Question 34

MEETING NEEDS OF THE TEAM

Answer 34

SERVANT

Question 35

MANAGEMENT IS ART OF GETTING THINGS DONE THROUGH PEOPLE

Answer 35

MARY PARKER FOLLET

Question 36

MANAGEMENT IS A PROCESS OF PLANNING, ORGNAIZING LEADING AND CONTROLLING...

Answer 36

JAMES A. F. STONER

Question 37

FUNCTION OF MANAGER SCIENTIFIC ASPECTS OF MANAGEMENT HUMAN ASPECT AND TREAT PEOPLE AS MERELY MEANS OF GETTING THINGS DONE ROLE OF INTERNAL AND EXTERNAL MANAGEMENT

Answer 37

MANAGEMENT DEFINITION

Question 38

5 M'S OF MANAGEMENT

Answer 38

MAN MACHINERY METHODS MONEY MATERIAL

Question 39

TRUE OR FALSE. MANAGEMENT IS A COMBINATION OF ART AND SCIENCE

Answer 39

TRUE

Question 40

TRUE OR FALSE. MANAGEMENT IS TANGIBLE

Answer 40

FALSE. INTANGIBLE TEH

Question 41

IMPORTANCE OF MANAGEMENT SIS?`

Answer 41

EFFECTIVE UTILIZATION OF RESOURCES DEVELOPMENT OF RESOURCES INCORPORATION INNOVATION BETTER COORDINATION AMONG VARIOUS DEVELOPMENT PROVIDE SENSE OF SECURITY AND ONENESS OF EMPLOYEES TO COMPLETE TASK WITHIN STIPULATED TIME FRAME GO SIS KABISADO HA!

Question 42

ACTIVITIES TO ACHIEVE MANAGEMENT GOALS

Answer 42

PLANNING ORGANIZING STAFFING LEADING CONTROLLING IN ORDER BEB

Question 43

CHOOSE APPROPRIATE GOALS AND OF ACTION

Answer 43

PLANNING

Question 44

ARRANGING TASKS, PEOPLE AND OTHER RESOURCES

Answer 44

ORGANIZING

Question 45

CHOOSE PERSONNEL

Answer 45

STAFFING

Question 46

MOTIVATES, COODINATES AND ENERGIZE INDIVIDUALS AND GROUPS

Answer 46

LEADING

Question 47

ACCURATE MEASURING AND MONITORING YSTEMS

Answer 47

CONTROLLING

Question 48

PLANNING IS A PROCESS WHICH BEGINS W/ OBJECTIVES AND DEFINES STRATEGIES, POLICIES AND DETAILED PLAS TO ACHIEVE THEM

Answer 48

GEORGE A. STEINER

Question 49

PLANNIN REQUIRES DECISION-MAKING. T OR F

Answer 49

TRUE

Question 50

FIRST STEP IN PLANNING

Answer 50

BE AWARE OF OPPORTUNITIES

Question 51

LAST STEP OF PLANNING

Answer 51

FOLLOW UP

Question 52

AN ITEMIZED ESTIMATE OF EXPECTED INCOME AND EXPENSE

Answer 52

BUDGET PLAN

Question 53

PLANS OR SCHEDULES TO BE FOLLOWED

Answer 53

PROGRAM PLAN

Question 54

SIMPLEST TYPE OF PLAN (ACTION OR NON-ACTION)

Answer 54

RULES

Question 55

GENEAL STATEMENTS THAT GUIDE OR CHANNESL THE THINKING OF MANAGERS IN DESICION MAKING

Answer 55

POLICIES

Question 56

PLAN OR SERIES OF MANEUVERS FOR OBTAINING A SPECIFIC GOAL

Answer 56

STRATEGY

Question 57

IDENTIFIES BASIC FUNCTION OF THE ORGANIZATION

Answer 57

MISSION OR PURPOSE PLAN

Question 58

RESULTS OR ACHIEVEMENTS TOWANRS WHICH EFFOERT IS DIRECTED

Answer 58

GOALS AND OBJECTIVES

Question 59

DETAILED-MANNER OF CERTAIN ACTIVITIES

Answer 59

PROCEDURE PLAN

Question 60

PROCESS OF DECIDING ON THE OBJECTIVES OF THE ORGANIZATION

Answer 60

STRATEGIC PLANNING

Question 61

PROCESS BY WHICH ARE CERTAIN THAT RESOURCES ARE OBTAINED AND UTILIZED EFFECTIVELY

Answer 61

MANAGEMENT CONTROL

Question 62

STEMS FROM THE WORD ORGANISMS; SIMPLE TO CREATE A STRUCTURE W/ FULLY INTEGRATED PARTS

Answer 62

`ORGANIZING

Question 63

STRUCTURE OR NETWORK OF RELATIONSHIP AMONG INDIVIDUALS INTERACTING WITH ONE ANOTHER

Answer 63

ORGANIZING

Question 64

ROLES OF THE PARTICIPANTS WITH APPPROPRIATE AUTHORITY AND PROPER COORDINATION IN THE ORGANIZATIONAL STRUCTURE

Answer 64

ORGANIZATION

Question 65

PROCESS OF ORGANIZING

Answer 65

ESTABLISHING - FORMULATING - IDENTIFYING - GROUPING - DELEGATING

Question 66

DELIBERATE STRUCTURE OF ROLES IN A FORMALLY STRUCTURE OF ROLES

Answer 66

FORMAL ORGANIZATION

Question 67

NETWORK OF PERSONAL AND SOCIAL RELATIONS NOT ESTABLISHED OR REQUIRED

Answer 67

INFORMAL ORGANIZATION

Question 68

HAS PRE-DEFINES SETS OF POLICIES

Answer 68

FORMAL ORGANIZATION

Question 69

DEFINED STRUCTURE

Answer 69

FORMAL ORG

Question 70

PLACES EMPHASIS ON OWRK THAN INTERPERSONAL RELATIONSHIPS

Answer 70

FORMAL ORG

Question 71

STANDARD OF BEHAVIOR EVOLVE FROM GROUP NORMS

Answer 71

INFORMAL ORGANIZATION

Question 72

EMERGES SPONTANEOUSLY AND NOT DELIBERATELY

Answer 72

INFORMAL ORG

Question 73

TRUE OR FALSE. ORGANIZATION HAS A COMMUNICATION THAT IS LATERALLY AND VERTICALLY CLEAR AND DEFINITIVE

Answer 73

TRUE

Question 74

OPERATES IN AN "ACTION-RESEARCH" WAY

Answer 74

ORGANIZATION

Question 75

ANYTHING USED IN DOING CERTAIN PIECE OF WORK PRODUCE CERTAIN RESULTS

Answer 75

TOOL

Question 76

ESSENTIALLY A WAY OF DOING THINGS, METHODS OF ACCOMPLISHING A DESIRED RESULT

Answer 76

TECHNIQUE

Question 77

FURNISHING USEFUL INFO AND PROVIDE FOR THE CONTINUITY OF OPERATION

Answer 77

RECORDS

Question 78

USUALLY CONTAIN DATA AND INFORMATION ABOUT THE OPERATION OF THE ORGANIZATION

Answer 78

REPORTS

Question 79

INDICATED MAIN RESPONSIBILITY AND UPWARD MOVEMENT OF ACCOUNTABILTY

Answer 79

ORGANIZATIONAL CHART

Question 80

SYSTEMATIC ARRANGEMENT OF PEOPLE WORKING FOR THE ORGANIZAYION IN ORDER TO ACHIEVE GOALS

Answer 80

ORGANIZATIONAL STRUCTURES

Question 81

DIRECT FLOW OF AUTHORITY

Answer 81

LINE TYPE

Question 82

RADICALLY DIFFERENT FROM LINE TYPE

Answer 82

FUNCTIONAL TYPE

Question 83

AUTHORITY IS CHANNE;IZED BY STAFFS AND S[ECIALIST

Answer 83

FUNCTIONAL TYPE

Question 84

COMBINATION OF LINE AND FUNCTIONAL TYPES

Answer 84

LINE AND STAFF TYPE

Question 85

TEMPORARY STRUCTURE DESIGNED TO ACCOMPLISH SPECIFIC TASK OR PROJECT; LEAD BY PROJECT MANAGER

Answer 85

PROJECT ORGANIZATION

Question 86

HYBRID ORGANIZATON STRUCTURE

Answer 86

MATRIX/GRID ORGANIZATION

Question 87

ORGANIZATION FORMED FOR GIVING SPECIALIZED ADVICE TO LINE MANAGERS

Answer 87

COMMITTEE ORGANIZATON

Question 88

GROUP OF TWI OR MORE APPOINTED PERSON TO CONSIDER

Answer 88

COMMITTEE

Question 89

PROCESS OF SUPPLYING THE ORGANIZATION WITH NEEDED PERSONNEL

Answer 89

STAFFING

Question 90

VITAL COMPONENT FORT THE EFFECTIVE OPERATION OF ORGANIZATION

Answer 90

PEOPLE

Question 91

T OR F. STAFFING DOES NOT AFFECT LEADING AND CONTROLLING

Answer 91

FALSE/ AFFECTS

Question 92

PROCESS BY WHICH MANAGERS COMMUNICATES WITH AND INDFLUENCES OTHER MEMERS TO PURSUE COMPANY OBJECTIVES

Answer 92

DIRECTING

Question 93

DEFINED AS THE CAPACITY TO INFLUENCE THE ACTION OF AN INDIVIDUA;

Answer 93

POWER

Question 94

VESTED ON A PERSON BY VIRTIE

Answer 94

LEGITIMATE POWER

Question 95

ABILITY TO INFLUEN CE OR IMPRESS A PERSON