LESSON 1: INTRODUCTION TO LAB MANAGEMENT Flashcards

1
Q

True or False. Achieving 99% level of quality means accepting a 1% error rate.

A

True.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What kind pf laboratory results are essential to all aspects of healthcare

A

ACCURATE
RELIABLE
TIMELY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the common errors during Pre-analytical phase

A

Patient identification
Specimen collection and handling
Environmental factors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the common errors during Analytical phase?

A

Pipetting
Testing errors
Machine errors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the common errors during Post-analytical phase?

A

TYPOGRAPHICAL ERRORS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

This performs chemical and microscopic examinations of various body fluids like blood and tissues

A

CLINICAL LABORATORY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Clinical lab according to size.

A

Primary
Secondary
Tertiary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Type of clinical laboratory having 100-300 beds and can perform all routine test including more complicated procedures

A

Secondary hospital

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Type of hospital which can handle large volumes of work and perform complex tests

A

Tertiary hospital

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Laboratory according to function

A

Clinical and Anatomic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

This includes all sections in the lab; hematology, clinical chemistry, etc.

A

Clinical laboratory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Laboratory that includes surgical pathology, histopathology, etc.

A

Anatomic laboratory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Clinical Laboratories according to Institutional Character

A

Institution/Hospital based

Free standing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the services offered in Primary Service Capability?

A

Routine Hematology
Routine Urinalysis
Routine Fecalysis
Blood Typing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the services offered in Secondary Service Capability?

A

Primary services
Routine Clinical Chemistry
Cross-matching

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What services are offered in Tertiary Service Capability

A
Secondary service capabilities
Special Chemistry
Special Hematology
Immunology and Serology
Microbiology and histopathology
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Coordinated activities to direct and control an organization with regard to quality

A

Quality Management System

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Pre-examination

A

SAMPLE TRANSPORT

SAMPLE RECEIPT AND ACCESSIONING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Examination

A

QUALITY CONTROL TESTING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Post Examination

A

RECORD KEEPING

REPORTING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Personnel Qualification

A
HUMAN RESOURCES
JOB QULAIFICATIONS
JOB DESCRIPTIONS
ORIENTATION 
TRAINING
COMPETENCY ASSESSMENT
PROFESSIONAL DEVELOPMENT
CONTINUING EDUCATION
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

WAYS TO LEAD

A

STRATEGIC - HUMAN = EXPERTISE = UNBOX - CHANGE APPROACH

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

GREAT MANT THEORY

LEADER BORN NOT MADE

CHARISMA

A

CHARISMATIC

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

QUALITIES

HAVING CERTAIN TRAITS COULD BECOME SUCCESSFUL LEADERS

A

TRAIT THEORY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

TRAITS OF SUCCESSFUL LEADERS AS PER TRAIT THEORY

A

PHYSICAL

INTELLIGENCE

EMOTIONAL STABILITY

HUMAN RELATIONS

EMPATHY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

SHOWN BY PERSON ACT MORE THAN BY TRAIT

WHAT LEADERS SHOULD DO THAN WHAT LEADERS ARE

A

BEHAVIORAL THEORY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

PROVIDE SPLUTIONS TO PROBLEMS FACED BY GROUPS

A

TASK RELATED FUNCTIONS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

ACTIONS OF MEDIATING DISPUTES AND ENSURING INDIVIDUALS FEEL VALUED

A

GROUP MAINTENACE FUNCTIONS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

LEADERSHIP IS EXERCISED SUCH AS LEADERSHIP BEHAVIOR AND SITUATIONAL FACTOR

A

SITUATIONAL THEORY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

PUNISHING

A

TRANSACTIONAL STYLE OF LEADERSHIP

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

FOCUSES ON THE JOB DONE

A

TASK ORIENTED

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

INSPIRES TEAM

A

TRANSFORMATIONAL

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

FOCUSES ON ORGANIZING SUPPLEMENT AND DEVELOPED PEOPLE

A

RELATION/PEOPLE ORIENTED

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

MEETING NEEDS OF THE TEAM

A

SERVANT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

MANAGEMENT IS ART OF GETTING THINGS DONE THROUGH PEOPLE

A

MARY PARKER FOLLET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

MANAGEMENT IS A PROCESS OF PLANNING, ORGNAIZING LEADING AND CONTROLLING…

A

JAMES A. F. STONER

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

FUNCTION OF MANAGER

SCIENTIFIC ASPECTS OF MANAGEMENT

HUMAN ASPECT AND TREAT PEOPLE AS MERELY MEANS OF GETTING THINGS DONE

ROLE OF INTERNAL AND EXTERNAL MANAGEMENT

A

MANAGEMENT DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

5 M’S OF MANAGEMENT

A

MAN

MACHINERY

METHODS

MONEY

MATERIAL

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

TRUE OR FALSE. MANAGEMENT IS A COMBINATION OF ART AND SCIENCE

A

TRUE

40
Q

TRUE OR FALSE. MANAGEMENT IS TANGIBLE

A

FALSE. INTANGIBLE TEH

41
Q

IMPORTANCE OF MANAGEMENT SIS?`

A

EFFECTIVE UTILIZATION OF RESOURCES

DEVELOPMENT OF RESOURCES

INCORPORATION INNOVATION

BETTER COORDINATION AMONG VARIOUS DEVELOPMENT

PROVIDE SENSE OF SECURITY AND ONENESS OF EMPLOYEES

TO COMPLETE TASK WITHIN STIPULATED TIME FRAME

GO SIS KABISADO HA!

42
Q

ACTIVITIES TO ACHIEVE MANAGEMENT GOALS

A

PLANNING

ORGANIZING

STAFFING

LEADING

CONTROLLING

IN ORDER BEB

43
Q

CHOOSE APPROPRIATE GOALS AND OF ACTION

A

PLANNING

44
Q

ARRANGING TASKS, PEOPLE AND OTHER RESOURCES

A

ORGANIZING

45
Q

CHOOSE PERSONNEL

A

STAFFING

46
Q

MOTIVATES, COODINATES AND ENERGIZE INDIVIDUALS AND GROUPS

A

LEADING

47
Q

ACCURATE MEASURING AND MONITORING YSTEMS

A

CONTROLLING

48
Q

PLANNING IS A PROCESS WHICH BEGINS W/ OBJECTIVES AND DEFINES STRATEGIES, POLICIES AND DETAILED PLAS TO ACHIEVE THEM

A

GEORGE A. STEINER

49
Q

PLANNIN REQUIRES DECISION-MAKING. T OR F

A

TRUE

50
Q

FIRST STEP IN PLANNING

A

BE AWARE OF OPPORTUNITIES

51
Q

LAST STEP OF PLANNING

A

FOLLOW UP

52
Q

AN ITEMIZED ESTIMATE OF EXPECTED INCOME AND EXPENSE

A

BUDGET PLAN

53
Q

PLANS OR SCHEDULES TO BE FOLLOWED

A

PROGRAM PLAN

54
Q

SIMPLEST TYPE OF PLAN (ACTION OR NON-ACTION)

A

RULES

55
Q

GENEAL STATEMENTS THAT GUIDE OR CHANNESL THE THINKING OF MANAGERS IN DESICION MAKING

A

POLICIES

56
Q

PLAN OR SERIES OF MANEUVERS FOR OBTAINING A SPECIFIC GOAL

A

STRATEGY

57
Q

IDENTIFIES BASIC FUNCTION OF THE ORGANIZATION

A

MISSION OR PURPOSE PLAN

58
Q

RESULTS OR ACHIEVEMENTS TOWANRS WHICH EFFOERT IS DIRECTED

A

GOALS AND OBJECTIVES

59
Q

DETAILED-MANNER OF CERTAIN ACTIVITIES

A

PROCEDURE PLAN

60
Q

PROCESS OF DECIDING ON THE OBJECTIVES OF THE ORGANIZATION

A

STRATEGIC PLANNING

61
Q

PROCESS BY WHICH ARE CERTAIN THAT RESOURCES ARE OBTAINED AND UTILIZED EFFECTIVELY

A

MANAGEMENT CONTROL

62
Q

STEMS FROM THE WORD ORGANISMS; SIMPLE TO CREATE A STRUCTURE W/ FULLY INTEGRATED PARTS

A

`ORGANIZING

63
Q

STRUCTURE OR NETWORK OF RELATIONSHIP AMONG INDIVIDUALS INTERACTING WITH ONE ANOTHER

A

ORGANIZING

64
Q

ROLES OF THE PARTICIPANTS WITH APPPROPRIATE AUTHORITY AND PROPER COORDINATION IN THE ORGANIZATIONAL STRUCTURE

A

ORGANIZATION

65
Q

PROCESS OF ORGANIZING

A

ESTABLISHING - FORMULATING - IDENTIFYING - GROUPING - DELEGATING

66
Q

DELIBERATE STRUCTURE OF ROLES IN A FORMALLY STRUCTURE OF ROLES

A

FORMAL ORGANIZATION

67
Q

NETWORK OF PERSONAL AND SOCIAL RELATIONS NOT ESTABLISHED OR REQUIRED

A

INFORMAL ORGANIZATION

68
Q

HAS PRE-DEFINES SETS OF POLICIES

A

FORMAL ORGANIZATION

69
Q

DEFINED STRUCTURE

A

FORMAL ORG

70
Q

PLACES EMPHASIS ON OWRK THAN INTERPERSONAL RELATIONSHIPS

A

FORMAL ORG

71
Q

STANDARD OF BEHAVIOR EVOLVE FROM GROUP NORMS

A

INFORMAL ORGANIZATION

72
Q

EMERGES SPONTANEOUSLY AND NOT DELIBERATELY

A

INFORMAL ORG

73
Q

TRUE OR FALSE. ORGANIZATION HAS A COMMUNICATION THAT IS LATERALLY AND VERTICALLY CLEAR AND DEFINITIVE

A

TRUE

74
Q

OPERATES IN AN “ACTION-RESEARCH” WAY

A

ORGANIZATION

75
Q

ANYTHING USED IN DOING CERTAIN PIECE OF WORK PRODUCE CERTAIN RESULTS

A

TOOL

76
Q

ESSENTIALLY A WAY OF DOING THINGS, METHODS OF ACCOMPLISHING A DESIRED RESULT

A

TECHNIQUE

77
Q

FURNISHING USEFUL INFO AND PROVIDE FOR THE CONTINUITY OF OPERATION

A

RECORDS

78
Q

USUALLY CONTAIN DATA AND INFORMATION ABOUT THE OPERATION OF THE ORGANIZATION

A

REPORTS

79
Q

INDICATED MAIN RESPONSIBILITY AND UPWARD MOVEMENT OF ACCOUNTABILTY

A

ORGANIZATIONAL CHART

80
Q

SYSTEMATIC ARRANGEMENT OF PEOPLE WORKING FOR THE ORGANIZAYION IN ORDER TO ACHIEVE GOALS

A

ORGANIZATIONAL STRUCTURES

81
Q

DIRECT FLOW OF AUTHORITY

A

LINE TYPE

82
Q

RADICALLY DIFFERENT FROM LINE TYPE

A

FUNCTIONAL TYPE

83
Q

AUTHORITY IS CHANNE;IZED BY STAFFS AND S[ECIALIST

A

FUNCTIONAL TYPE

84
Q

COMBINATION OF LINE AND FUNCTIONAL TYPES

A

LINE AND STAFF TYPE

85
Q

TEMPORARY STRUCTURE DESIGNED TO ACCOMPLISH SPECIFIC TASK OR PROJECT; LEAD BY PROJECT MANAGER

A

PROJECT ORGANIZATION

86
Q

HYBRID ORGANIZATON STRUCTURE

A

MATRIX/GRID ORGANIZATION

87
Q

ORGANIZATION FORMED FOR GIVING SPECIALIZED ADVICE TO LINE MANAGERS

A

COMMITTEE ORGANIZATON

88
Q

GROUP OF TWI OR MORE APPOINTED PERSON TO CONSIDER

A

COMMITTEE

89
Q

PROCESS OF SUPPLYING THE ORGANIZATION WITH NEEDED PERSONNEL

A

STAFFING

90
Q

VITAL COMPONENT FORT THE EFFECTIVE OPERATION OF ORGANIZATION

A

PEOPLE

91
Q

T OR F. STAFFING DOES NOT AFFECT LEADING AND CONTROLLING

A

FALSE/ AFFECTS

92
Q

PROCESS BY WHICH MANAGERS COMMUNICATES WITH AND INDFLUENCES OTHER MEMERS TO PURSUE COMPANY OBJECTIVES

A

DIRECTING

93
Q

DEFINED AS THE CAPACITY TO INFLUENCE THE ACTION OF AN INDIVIDUA;

A

POWER

94
Q

VESTED ON A PERSON BY VIRTIE

A

LEGITIMATE POWER

95
Q

ABILITY TO INFLUEN CE OR IMPRESS A PERSON

A