LESSON 1: INTRODUCTION TO LAB MANAGEMENT Flashcards
True or False. Achieving 99% level of quality means accepting a 1% error rate.
True.
What kind pf laboratory results are essential to all aspects of healthcare
ACCURATE
RELIABLE
TIMELY
What are the common errors during Pre-analytical phase
Patient identification
Specimen collection and handling
Environmental factors
What are the common errors during Analytical phase?
Pipetting
Testing errors
Machine errors
What are the common errors during Post-analytical phase?
TYPOGRAPHICAL ERRORS
This performs chemical and microscopic examinations of various body fluids like blood and tissues
CLINICAL LABORATORY
Clinical lab according to size.
Primary
Secondary
Tertiary
Type of clinical laboratory having 100-300 beds and can perform all routine test including more complicated procedures
Secondary hospital
Type of hospital which can handle large volumes of work and perform complex tests
Tertiary hospital
Laboratory according to function
Clinical and Anatomic
This includes all sections in the lab; hematology, clinical chemistry, etc.
Clinical laboratory
Laboratory that includes surgical pathology, histopathology, etc.
Anatomic laboratory
Clinical Laboratories according to Institutional Character
Institution/Hospital based
Free standing
What are the services offered in Primary Service Capability?
Routine Hematology
Routine Urinalysis
Routine Fecalysis
Blood Typing
What are the services offered in Secondary Service Capability?
Primary services
Routine Clinical Chemistry
Cross-matching
What services are offered in Tertiary Service Capability
Secondary service capabilities Special Chemistry Special Hematology Immunology and Serology Microbiology and histopathology
Coordinated activities to direct and control an organization with regard to quality
Quality Management System
Pre-examination
SAMPLE TRANSPORT
SAMPLE RECEIPT AND ACCESSIONING
Examination
QUALITY CONTROL TESTING
Post Examination
RECORD KEEPING
REPORTING
Personnel Qualification
HUMAN RESOURCES JOB QULAIFICATIONS JOB DESCRIPTIONS ORIENTATION TRAINING COMPETENCY ASSESSMENT PROFESSIONAL DEVELOPMENT CONTINUING EDUCATION
WAYS TO LEAD
STRATEGIC - HUMAN = EXPERTISE = UNBOX - CHANGE APPROACH
GREAT MANT THEORY
LEADER BORN NOT MADE
CHARISMA
CHARISMATIC
QUALITIES
HAVING CERTAIN TRAITS COULD BECOME SUCCESSFUL LEADERS
TRAIT THEORY
TRAITS OF SUCCESSFUL LEADERS AS PER TRAIT THEORY
PHYSICAL
INTELLIGENCE
EMOTIONAL STABILITY
HUMAN RELATIONS
EMPATHY
SHOWN BY PERSON ACT MORE THAN BY TRAIT
WHAT LEADERS SHOULD DO THAN WHAT LEADERS ARE
BEHAVIORAL THEORY
PROVIDE SPLUTIONS TO PROBLEMS FACED BY GROUPS
TASK RELATED FUNCTIONS
ACTIONS OF MEDIATING DISPUTES AND ENSURING INDIVIDUALS FEEL VALUED
GROUP MAINTENACE FUNCTIONS
LEADERSHIP IS EXERCISED SUCH AS LEADERSHIP BEHAVIOR AND SITUATIONAL FACTOR
SITUATIONAL THEORY
PUNISHING
TRANSACTIONAL STYLE OF LEADERSHIP
FOCUSES ON THE JOB DONE
TASK ORIENTED
INSPIRES TEAM
TRANSFORMATIONAL
FOCUSES ON ORGANIZING SUPPLEMENT AND DEVELOPED PEOPLE
RELATION/PEOPLE ORIENTED
MEETING NEEDS OF THE TEAM
SERVANT
MANAGEMENT IS ART OF GETTING THINGS DONE THROUGH PEOPLE
MARY PARKER FOLLET
MANAGEMENT IS A PROCESS OF PLANNING, ORGNAIZING LEADING AND CONTROLLING…
JAMES A. F. STONER
FUNCTION OF MANAGER
SCIENTIFIC ASPECTS OF MANAGEMENT
HUMAN ASPECT AND TREAT PEOPLE AS MERELY MEANS OF GETTING THINGS DONE
ROLE OF INTERNAL AND EXTERNAL MANAGEMENT
MANAGEMENT DEFINITION
5 M’S OF MANAGEMENT
MAN
MACHINERY
METHODS
MONEY
MATERIAL