Lesson 1 Flashcards
It means generosity
Liberality
Receiving guests in a generous and friendly manner
Hospitality
It means willingness to help others
Goodwill
A latin word that means GUEST
Hospitare
Derived from the latin word which means guest, visitor, or one who provides lodging from a guest or visitor
Hospes
This is a group of businesses composed of establishments related to lodging and food service management
This industry consists of accommodation and food and beverage services
Hospitality Industry
A group of businesses that encompasses travel and transportation venders for air, rail, cruise and motor coach travel and promote travel and vacations
Tourism Industrt
Give the 5 characteristics of Hospitality Industry
Open 365 days and 24 hours a day Depends heavily on shift work (morning and afternoon) Graveyard shift Produces guest satisfaction Product is intangible and perishable
This is a shift from 10 PM to 6AM
Graveyard Shift
Scopes of the Hospitality and Tourism
industry
Travel Lodging Meetings, Incentives, Conventions and Expositions (MICE) Recreation/Entertainment Food and Beverages
Reasons behind inconsistency in service
Education system does not teach in service
Little priority on training in service
Over-reliance on technology
Lack of Motivation
Five deadly sins of service
Laziness Rejection Coldness Arrogance Robotics
The probability of a product becoming unusable with a limited amount of time
Perishability
Things that cannot be touched
Intangibility
Interest or impression gradually changes
Condition whereas it is subject to change
Changeability
