Lesson 1 Flashcards
It means generosity
Liberality
Receiving guests in a generous and friendly manner
Hospitality
It means willingness to help others
Goodwill
A latin word that means GUEST
Hospitare
Derived from the latin word which means guest, visitor, or one who provides lodging from a guest or visitor
Hospes
This is a group of businesses composed of establishments related to lodging and food service management
This industry consists of accommodation and food and beverage services
Hospitality Industry
A group of businesses that encompasses travel and transportation venders for air, rail, cruise and motor coach travel and promote travel and vacations
Tourism Industrt
Give the 5 characteristics of Hospitality Industry
Open 365 days and 24 hours a day Depends heavily on shift work (morning and afternoon) Graveyard shift Produces guest satisfaction Product is intangible and perishable
This is a shift from 10 PM to 6AM
Graveyard Shift
Scopes of the Hospitality and Tourism
industry
Travel Lodging Meetings, Incentives, Conventions and Expositions (MICE) Recreation/Entertainment Food and Beverages
Reasons behind inconsistency in service
Education system does not teach in service
Little priority on training in service
Over-reliance on technology
Lack of Motivation
Five deadly sins of service
Laziness Rejection Coldness Arrogance Robotics
The probability of a product becoming unusable with a limited amount of time
Perishability
Things that cannot be touched
Intangibility
Interest or impression gradually changes
Condition whereas it is subject to change
Changeability
June to August
Lean Season
Holidays
Peak Season
Universal symbol for hospitality
Fruit of loyalty
Pineapple
Europeans explorers introduced the pineapple tradition to the American Colonies in the 17th century
Pineapple Tradition
