Lesson 1&2 Flashcards
Determines the factor and the importance of the supply chain management practices as the use of information to the organization’s mission and strategy
Supply chain management in hospitality industry
It is a global network used to deliver products and services from raw materials to end customers.
Supply chain management
Uses an engineered flow of information, physical distribution, and cash
Supply chain management
Cooperation between parties, and teams
Integrated behavior
Integ-related sharing of information
Mutually sharing information
It makes sure that the chain doesn’t break and doesn’t mess up the production process
Cooperation
Aimed to satisfy the clientele and/or customer
Focused on Serving Customers
Less hassle to the production
Integrated Process
Designed with the entire organization in mind and begins with an organization’s mission
Strategic level
Supports strategic plans by translating them into specific plans relevant to a distant area of the organization
Tactical level
Specific procedures and processes that occur within the lowest levels of the organization
Operational level
FACTORS AFFECTING SCM IN HOSPITALITY
1.Customer Satisfaction
2.Management Systems
3.Current Market Trends
The cost of purchasing raw materials in the hotel industry
Raw Material Costs
Hotels are known to purchase an excessive number of units of various labels and packaging sizes
Material Ordering Costs
The purchasing department stockpiles large quantities of goods and does not deliver the best items on time
Inventory Handling
Due to a lack of preparation, emergency purchases are the norm rather than the exception
Emergency Purchases
Is the totality of features and characteristics of a good or service that bear on its ability to satisfy a given or implied need
Quality
Is the continual process of detecting & reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.
Total Quality Management (TQM)
Used to streamline SCM, improve customer service and ensure that employees are well-trained
Total Quality Management (TQM)
To improve the quality of an organization’s outputs through continual improvement of internal practices
Total Quality Management (TQM)
Aims to hold all parties involved in the production process and accountable for the overall quality of the final product.
Total Quality Management (TQM)
Developer of TQM, a management consultant whose work had a great impact on Japanese manufacturing
WILLIAM EDWARDS DEMING
simple concept that continual improvement can help increase quality while decreasing costs
total quality management.
He Introduced Juran Trilogy- or Quality Trilogy - in the late 1980s.
JOSEPH MOSES JURAN
This was a new way of thinking about quality, and also a way of managing quality, and is now the basis for much quality management work
Quality trilogy
This is a structured method that relates to product or service development processes and is used in order to create new features that customers actually need.
Also known as “Design for Six Sigma”
Quality Planning - or Quality by Design
This is a focus on ‘breakthrough’ improvement, rather than everyday improvement.
‘By attaining just a few vital breakthroughs year after year (The Pareto Principle), the organization can outperform its competitors and meet stakeholder needs’.
Quality Improvement - or Lean Six Sigma
means quality control and compliance. The goal is to comply with international standards
Quality Control
He’s experiment showed that workers participation in decision making improves productivity.
1930s - Elton Mayo’s Hawthorne
Edward Deming: taught statistical methods and Dr. Juran taught quality management techniques to the Japanese
1950s
formed the “Theory X, negative management and Theory Y, positive management, leadership models
1960s - Douglas McGregor:
Year were The Japanese: shaped the phrase ‘Total Quality Control. TQC is a company wide quality control policy.
1970s
Is the world’s largest developer of voluntary international standards that facilitates world trade by providing common standards between nations.
INTERNATIONATIONAL ORGANIZATION FOR STANDARDIZATION(ISO)
Is a management system standard which helps ensure that consumers get reliable, desired quality goods and services.
This was achieve by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organization.
ISO 9001:2015
8 PRINCIPLES OF TOTAL QUALITY MANAGEMENT
1.Customer Focus
2.Leadership
3.Involvement of People
4.Process Approach
5.System Approach to Management
6.Continuous Improvement
7.Factual Approach to Decision Making
8.Mutually Beneficial Supplier Relationship
the major stakeholders in the supply chain of manufacturing companies, which ends with product delivered to the customer.
Manufacturers, suppliers, retailers, shippers, and distributors
enable businesses to build end-to-end supply chain solutions that speed up processes and avoid bottlenecks in the supply chain.
Technological advancement
designed to manage and enhance the exchange of information of across various key supply chain partners to attain such outcomes
SCM software
Value of Information Technology in Supply Chain Management
1.Increased Control Over Production
2.Better Inventory Management
3.Increased Collaboration Between Supply Chain Partners
4.More Effective Order Tracking and Delivery
leads to risk of waste and for an increased need for working capital funds.
Excess Inventory
leads to stoppages in the production cycle and of losing business through stockouts
Low Inventory
is a popular method of automatic identification and data capture
Radio-Frequency Identification (RFID)
offers shippers and vendors the abilities to pair workers with the devices most appropriate for their daily work.
Smartphone technology
relieve some of the strain of the driver shortage by enabling one driver to “drive” several vehicles in parade formation at once
Driver Assisted Truck Platooning (DATP)
reduce carbon emissions through better miles per gallon, as well as save costs as driver wages continue to rise
Driver Assisted Truck Platooning (DATP)
began experimenting with drone delivery in late 2016 and gained a patent for delivery in early 2018.
Amazon
THE IMPACT OF TECHNOLOGY ON SUPPLY CHAIN MANAGEMENT
1.Greater Efficiency and Transparency
2.Focus on Individual Employees
3.Tighter Communication & Community
5.Government Requirements Tackled with New Technology
6.Driver Shortage Drives New Technology
7.The Effects of Internet Shopping on Last Mile Delivery
8.Internet-of-Things and Vehicle-to-Everything Changes
Specific forms of ELD’s
1.Vehicle-to-Cloud(V2C),
2. Vehicle-to-Pedestrian(V2P), and 3.Vehicle-to-Grid(V2G).
BENEFITS OF SUPPLY CHAIN MANAGEMENT
1.Provides better distribution processes for goods and services
2.Increases efficiency and function for companies
Lowers shipping and warehouse costs
3.Lowers shipping and warehouse costs
4.Eliminates costs directly and implicitly
5.Supports the shipping at the right spot with the right goods
Reduces Risk: Rises Reward
Mutually Sharing Channel Risk & Rewards
Doing it right the first time
Philip Bayard crosby
