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Supply Chain Management > Lesson 1&2 > Flashcards

Lesson 1&2 Flashcards

1
Q

Determines the factor and the importance of the supply chain management practices as the use of information to the organization’s mission and strategy

A

Supply chain management in hospitality industry

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2
Q

It is a global network used to deliver products and services from raw materials to end customers.

A

Supply chain management

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3
Q

Uses an engineered flow of information, physical distribution, and cash

A

Supply chain management

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4
Q

Cooperation between parties, and teams

A

Integrated behavior

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5
Q

Integ-related sharing of information

A

Mutually sharing information

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6
Q

It makes sure that the chain doesn’t break and doesn’t mess up the production process

A

Cooperation

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7
Q

Aimed to satisfy the clientele and/or customer

A

Focused on Serving Customers

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8
Q

Less hassle to the production

A

Integrated Process

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9
Q

Designed with the entire organization in mind and begins with an organization’s mission

A

Strategic level

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10
Q

Supports strategic plans by translating them into specific plans relevant to a distant area of the organization

A

Tactical level

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11
Q

Specific procedures and processes that occur within the lowest levels of the organization

A

Operational level

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12
Q

FACTORS AFFECTING SCM IN HOSPITALITY

A

1.Customer Satisfaction
2.Management Systems
3.Current Market Trends

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13
Q

The cost of purchasing raw materials in the hotel industry

A

Raw Material Costs

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14
Q

Hotels are known to purchase an excessive number of units of various labels and packaging sizes

A

Material Ordering Costs

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15
Q

The purchasing department stockpiles large quantities of goods and does not deliver the best items on time

A

Inventory Handling

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16
Q

Due to a lack of preparation, emergency purchases are the norm rather than the exception

A

Emergency Purchases

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17
Q

Is the totality of features and characteristics of a good or service that bear on its ability to satisfy a given or implied need

A

Quality

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18
Q

Is the continual process of detecting & reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.

A

Total Quality Management (TQM)

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19
Q

Used to streamline SCM, improve customer service and ensure that employees are well-trained

A

Total Quality Management (TQM)

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20
Q

To improve the quality of an organization’s outputs through continual improvement of internal practices

A

Total Quality Management (TQM)

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21
Q

Aims to hold all parties involved in the production process and accountable for the overall quality of the final product.

A

Total Quality Management (TQM)

22
Q

Developer of TQM, a management consultant whose work had a great impact on Japanese manufacturing

A

WILLIAM EDWARDS DEMING

23
Q

simple concept that continual improvement can help increase quality while decreasing costs

A

total quality management.

24
Q

He Introduced Juran Trilogy- or Quality Trilogy - in the late 1980s.

A

JOSEPH MOSES JURAN

25
Q

This was a new way of thinking about quality, and also a way of managing quality, and is now the basis for much quality management work

A

Quality trilogy

26
Q

This is a structured method that relates to product or service development processes and is used in order to create new features that customers actually need.
Also known as “Design for Six Sigma”

A

Quality Planning - or Quality by Design

27
Q

This is a focus on ‘breakthrough’ improvement, rather than everyday improvement.
‘By attaining just a few vital breakthroughs year after year (The Pareto Principle), the organization can outperform its competitors and meet stakeholder needs’.

A

Quality Improvement - or Lean Six Sigma

28
Q

means quality control and compliance. The goal is to comply with international standards

A

Quality Control

29
Q

He’s experiment showed that workers participation in decision making improves productivity.

A

1930s - Elton Mayo’s Hawthorne

30
Q

Edward Deming: taught statistical methods and Dr. Juran taught quality management techniques to the Japanese

A

1950s

31
Q

formed the “Theory X, negative management and Theory Y, positive management, leadership models

A

1960s - Douglas McGregor:

32
Q

Year were The Japanese: shaped the phrase ‘Total Quality Control. TQC is a company wide quality control policy.

A

1970s

33
Q

Is the world’s largest developer of voluntary international standards that facilitates world trade by providing common standards between nations.

A

INTERNATIONATIONAL ORGANIZATION FOR STANDARDIZATION(ISO)

34
Q

Is a management system standard which helps ensure that consumers get reliable, desired quality goods and services.

This was achieve by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organization.

A

ISO 9001:2015

35
Q

8 PRINCIPLES OF TOTAL QUALITY MANAGEMENT

A

1.Customer Focus
2.Leadership
3.Involvement of People
4.Process Approach
5.System Approach to Management
6.Continuous Improvement
7.Factual Approach to Decision Making
8.Mutually Beneficial Supplier Relationship

36
Q

the major stakeholders in the supply chain of manufacturing companies, which ends with product delivered to the customer.

A

Manufacturers, suppliers, retailers, shippers, and distributors

37
Q

enable businesses to build end-to-end supply chain solutions that speed up processes and avoid bottlenecks in the supply chain.

A

Technological advancement

38
Q

designed to manage and enhance the exchange of information of across various key supply chain partners to attain such outcomes

A

SCM software

39
Q

Value of Information Technology in Supply Chain Management

A

1.Increased Control Over Production
2.Better Inventory Management
3.Increased Collaboration Between Supply Chain Partners
4.More Effective Order Tracking and Delivery

40
Q

leads to risk of waste and for an increased need for working capital funds.

A

Excess Inventory

41
Q

leads to stoppages in the production cycle and of losing business through stockouts

A

Low Inventory

42
Q

is a popular method of automatic identification and data capture

A

Radio-Frequency Identification (RFID)

43
Q

offers shippers and vendors the abilities to pair workers with the devices most appropriate for their daily work.

A

Smartphone technology

44
Q

relieve some of the strain of the driver shortage by enabling one driver to “drive” several vehicles in parade formation at once

A

Driver Assisted Truck Platooning (DATP)

45
Q

reduce carbon emissions through better miles per gallon, as well as save costs as driver wages continue to rise

A

Driver Assisted Truck Platooning (DATP)

46
Q

began experimenting with drone delivery in late 2016 and gained a patent for delivery in early 2018.

A

Amazon

47
Q

THE IMPACT OF TECHNOLOGY ON SUPPLY CHAIN MANAGEMENT

A

1.Greater Efficiency and Transparency
2.Focus on Individual Employees
3.Tighter Communication & Community
5.Government Requirements Tackled with New Technology
6.Driver Shortage Drives New Technology
7.The Effects of Internet Shopping on Last Mile Delivery
8.Internet-of-Things and Vehicle-to-Everything Changes

48
Q

Specific forms of ELD’s

A

1.Vehicle-to-Cloud(V2C),
2. Vehicle-to-Pedestrian(V2P), and 3.Vehicle-to-Grid(V2G).

49
Q

BENEFITS OF SUPPLY CHAIN MANAGEMENT

A

1.Provides better distribution processes for goods and services
2.Increases efficiency and function for companies
Lowers shipping and warehouse costs
3.Lowers shipping and warehouse costs
4.Eliminates costs directly and implicitly
5.Supports the shipping at the right spot with the right goods

50
Q

Reduces Risk: Rises Reward

A

Mutually Sharing Channel Risk & Rewards

51
Q

Doing it right the first time

A

Philip Bayard crosby

Supply Chain Management (2 decks)

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