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MGT 101 LESSON 1-4 > lesson 1-2 > Flashcards

lesson 1-2 Flashcards

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1
Q

Art of knowing what you want to do and then seeing that they do it in the best and the cheapest way

A

Management

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2
Q

all types and sizes of organizations * all organizational levels * all organizational work areas, and in * all organizations, no matter where they’re located

A

Universality of management

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3
Q

Employees either manage or are managed

A

reality of work

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4
Q

Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work * Successful managers receive significant monetary rewards for their efforts

A

Rewards and challenges

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5
Q

Understanding management concepts and how managers think will help you get better results at work and enhance your career

A

Gaining insights into life at work

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6
Q

is defined as the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources

A

management

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7
Q

Setting goals and deciding on the tasks and resources needed to attain them

A

Planning

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8
Q

Assigning tasks, grouping tasks into departments, and allocating resources to departments

A

Organizing

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9
Q

Using influence to motivate employees to achieve organizational goals

A

Leading

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10
Q

Monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed

A

Controlling

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11
Q

Seek and receive information from a variety of sources (industry, reports, journals, web, contacts)

A

Monitor

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12
Q

Pass information on to others in the organization (during meetings, briefing, emails, memo, issuances)

A

Disseminator

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13
Q

Transmitting information to people outside the organization through briefing, interviews, speeches, written communication

A

Spokesperson

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14
Q

Perform formal duties like greeting visitors and signing contracts and other legal documents

A

Figurehead

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15
Q

Motivate, train, counsel, communicate and direct subordinates

A

Leader

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16
Q

Maintain and manage information links inside and outside the organization

A

Liaison

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17
Q

Initiate projects that lead to improvements; delegate idea-generation responsibilities to others and identify best ideas to act on

A

Entrepreneur

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18
Q

Take corrective action during conflicts and crises; resolve disputes among subordinates

A

Disturbance Handler

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19
Q

Decides who received resources, manage schedules and budgets and set priorities

A

Resource allocator

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20
Q

Represent a team, department or organization regarding contracts, union negotiations, etc.

A

Negotiator

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21
Q
  • Responsible for the whole organization - Concerned about the long-term future, the external environment, and the organization’s overall success - Example titles: CEO, president, chairperson, executive director, etc.
A

Executive management

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22
Q
  • Responsible for business units and major departments - Implement the overall strategies and policies defined by top managers - Concerned about the near future - Example titles: department head, division head, director of research and development
A

Middle management

23
Q
  • Responsible for the production of goods and services - Concerned application of rules and procedures to achieve efficient production, provide technical assistance, and motivate subordinates - Example titles: supervisor, line manager, office manager
A

First-line management

24
Q

The ability to think and to
conceptualize about abstract and complex
situations

A

Conceptual skills

25
Q

The ability to work well
with other people individually and in a group

A

Interpersonal (Human) skills

26
Q

Job-specific knowledge and
techniques needed to proficiently perform work tasks

A

Technical skills

27
Q

Amazon.com has been lauded for
being customer-focused. After doing a quick visit to their website, can
you think about how a manager at the company demonstrates their being
customer-focused?

A

FOCUS ON THE CUSTOMER

28
Q

Have you heard of the company, Zoom,
in 2019? Probably not. But, during the pandemic, using the platform has
become quite commonplace. What do you believe has led to Zoom’s
success even with the existence of other types of communication
platforms?

A

FOCUS ON TECHNOLOGY

29
Q

acebook. Instagram. Twitter. TikTok.
Imagine yourself working in one of these companies as a manager, and
ask yourself what issues might you be dealing with on a regular basis.

A

FOCUS ON SOCIAL MEDIA

30
Q

You may have heard of South Korea’s
impressive response to the pandemic with their innovative approach in
combining technology, policy, and knowledge about their society. The
interesting thing about innovation is that even with the right tools and
technology, any plan that relies on these two can ultimately fail. If you
were a manager during these trying times, what do you think should also
be considered to ensure success?

A

FOCUS ON INNOVATION

31
Q

People, profit, planet: this is also
referred to as the triple bottom line. Imagine yourself as a manager at a
clothing company of your choice. What management practices do you
believe you should advocate to make sure your organization satisfies the
triple bottom line?

A

FOCUS ON SUSTAINABILITY

32
Q

Triple bottom line

A

people, profit, planet

33
Q

As much as we, humans, would like
to consider ourselves efficient and effective in fulfilling our jobs, we are
not machines. We possess natural characteristics and demonstrate
needs that a quick oil change or software upgrade cannot fix. If you were
a manager today, how might you approach your employees to help ease
the burden that the pandemic is causing?

A

FOCUS ON THE EMPLOYEE

34
Q

refers to the totality of all the elements and forces present in its immediate and remote
surroundings which have a potential impact on the firm’s ability to achieve its objectives.

A

Environment

35
Q

all outside factors or influences
that impact the operation of
business. It is composed of the
general environment and the task
environment

A

General environment (external
macro environment)

36
Q

a system of shared meaning held
by members that distinguishes the
organization from other
organizations.

A

Internal Environment
(Organizational Culture)

37
Q

Customer
- Competitors
- Suppliers
- Labor Market (their associated
dynamics)

A

Task/Market/Industry
Environment
(microenvironment)

38
Q

covers the current state of
knowledge of products and services (innovating
and adopting technologies to improve product
and service offerings).

A

TECHNOLOGICAL

39
Q

general economic health of the
country which serves as our bases for forecasts
(purchasing power, interest rates, unemployment
rate, inflation and income levels)

A

ECONOMIC

40
Q

Policies/ rules imposed by
law may negatively or positively affect
organization’s operations by presenting strategic
constraints and opportunities (stability of the
political climate - regulations, policies and
legislations)

A

LEGAL/POLITICAL

41
Q

attitudes, values, norms,
beliefs, behavior and associated demographic
trends (dictates customer preferences)

A

SOCIOCULTURAL

42
Q

Developments outside the home
country have potential impacts on the operations
of an organization

A

GLOBAL

43
Q

pressing elements such the natural
environment due to recognized disruptions and
depletion of the natural physical environment

A

NATURAL

44
Q

those who
purchase the products or avail
services of the business.

A

CUSTOMER

45
Q

Players
producing similar goods and
services and targeting the same
market segments

A

COMPETITORS

46
Q

other
organizations who provide or sell
raw materials and supplies for
the operations of the business

A

SUPPLIERS

47
Q

people in
the environment who can be
hired to work for the organization

A

LABOR MARKET

48
Q

7 Primary Characteristics
that capture essence of an
organization’s culture:

A
  • Innovation & risk taking
  • Attention to detail
  • Outcome orientation
  • People orientation
  • Team orientation
  • Aggressiveness
  • Stability
49
Q

-an object, act or event
that conveys meaning to
others.
- considered rich, non-
verbal language, that
vibrantly conveys the
organization’s important
values concerning how
people interact with each
other and react to the
environment.

A

Symbol

50
Q

is a narrative
based on true events
and is repeated
frequently and
shared among
organizational
employees. Stories
are told to new
employees to keep
the organization’s
primary values alive

A

Story

51
Q

is a
figure who
exemplifies the
deeds,
character and
attributes of a
strong culture.
Heroes are role
models for
employees to
follow.

A

Heroes

52
Q

is a
phrase of
sentence that
succinctly
expresses a key
corporate value.
Many companies
use a slogan or
saying to convey
special meaning
to employees.

A

Slogans

53
Q

is a
planned activity at a
special event that is
conducted for the
benefit of an
audience.
Managers hold
ceremonies to
provide dramatic
examples of
company values

A

Ceremonies

MGT 101 LESSON 1-4 (2 decks)

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