Lesson 1

Question 1

Management

Answer 1

coordinating and overseeing the work performance of individuals working together in organization

Question 2

Planning

Answer 2

• determining the organizations goals or performance objectives, defining strategic actions that must be done to accomplish them, and developing coordination and integration activities
• is crucial for setting the direction of the organization.

Question 3

Simple Frequency Chart

Answer 3

prioritization of problems that needs to be addressed. (Election tally)

Question 4

Flowchart

Answer 4

puts key processes in symbolic patterns

Question 5

Gantt Chart

Answer 5

useful for scheduling and planning projects and are considered visual tools

Question 6

Activity Network Diagram (AND)

Answer 6

diagram activities in sequence from start to finish

Question 7

Plan-Do-Check-Act (PDCA)

Answer 7

problem solving model used to improve organizational process

Question 8

Organizing

Answer 8

assigning tasks, setting aside funds, and bringing harmonious relations among the individuals and workgroup/teams in the organization

Question 9

Downsizing

Answer 9

planned removal of positions or jobs

Question 10

Rightsizing

Answer 10

achieving an appropriate size

Question 11

Customer Relations Management (CRM)

Answer 11

enterprise unit tasked to focus on interactive relationship with customers

Question 12

Reengineering

Answer 12

revolutionize organizational systems and processes to satisfy customer needs

Question 13

Total Quality Management (TQM)

Answer 13

integrative approach to management that supports the realization of customer satisfaction

Question 14

Just-In-Time (JIT)

Answer 14

subassemblies and apparatus to be produced and delivered

Question 15

Staffing

Answer 15

filling in the different job positions in the organization’s structure

Question 16

Leading

Answer 16

influencing or motivating subordinates to do their best

Question 17

Charismatic Leadership

Answer 17

dominant and self-confident leaders, can stimulate a sense of adventure and enthusiasm

Question 18

Transformational Leadership

Answer 18

charisma, aptitudes, and intellectually stimulating qualities

Question 19

Controlling

Answer 19

evaluating and, if necessary, correcting the performance of the individuals or workgroups/teams

Question 20

Education and Communication

Answer 20

situations where there is a lack of or inaccurate information

Question 21

Participation and Involvement

Answer 21

situations where initiations face a lack of information for the change

Question 22

Facilitation and support

Answer 22

situations where adjustments resulting from change must be made

Question 23

Manipulation and Co-optation

Answer 23

quickest and most inexpensive solution

Question 24

Scientific Management Theory

Answer 24

makes use of the step-by-step, scientific methods for finding the single best way to do a job

Question 25

Frederick W. Taylor

Answer 25

father of scientific management

Question 26

General Administrative Theory

Answer 26

manager’s functions and what makes up good management practice or implementation

Question 27

Henri Fayol

Answer 27

management is an activity that all organizations must practice and view it separately from all other organizational activities

Question 28

Max Weber

Answer 28

ideal organizations, especially large ones, must have authority structures and coordination with others based on what he referred to as bureaucracy

Question 29

Total Quality Management (TQM) Theory

Answer 29

focuses on the satisfaction of customers, their needs, and their expectations

Question 30

Edwards Deming & Joseph M. Juran

Answer 30

Customer oriented idea, Americans did not immediately take to the idea, Japanese manufactures took notice of it and enthusiastically experimented on its application, foundation of today’s quality management practices

Question 31

Organizational Behavior (OB) Approach

Answer 31

involves the study of the conduct, demeanor, or action of people at work

Question 32

Robert Owen

Answer 32

noticed the lamentable conditions in workplaces

Question 33

Mary Parker Follet

Answer 33

introduced the idea that individual or group behavior must be considered

Question 34

Hugo Munstenberg

Answer 34

proposed the administering if psychological tests

Question 35

Chester Bernard

Answer 35

cooperation is required in organization

Question 36

Top-level Managers

Answer 36

general or strategic managers who focus on long term organizational concerns and emphasize the organizations stability, development, progress, and overall efficiency, sets the company’s general direction, acts as organizational guides who must elaborate on the broader purpose of their organizational existence, CEOs, COOs, Presidents, Vice Presidents

Question 37

Middle-level Managers

Answer 37

in charge of the organizations middle levels or departments, formulate specific objectives and activities based on the strategic or general goals, between higher and lower level of the organizations, more aware of the company’s problems

Question 38

Frontline/lower-level Managers

Answer 38

responsible for supervising the organizations day-to-day activities, bridges between management and non-management employees, controlled and instructed by the top and middle levels managers, encourage to be more creative and intuitive

Question 39

Human Skills

Answer 39

enable managers at all levels to relate with people

Question 40

Conceptual Skills

Answer 40

enable managers to think of possible solutions to complex problems

Question 41

Technical Skills

Answer 41

they can perform their tasks with proficiency