Lesson 1

Question 1

A branch of psychology that applies the principles of psychology to the workplace.

Answer 1

INDUSTRIAL/ ORGANIZATIONAL PSYCHOLOGY

Question 2

INDUSTRIAL PSYCHOLOGY is about:

Answer 2

• Job Analysis
• Recruitment
• Selection
• Training
• Performance Appraisal
• Training and Development

Question 3

ORGANIZATIONAL PSYCHOLOGY is about:

Answer 3

• Leadership
• Job Satisfaction
• Employee Motivation
• Organizational Development
• Conflict Management
• Organizational Change
• Group Process

Question 4

work to improve workplace environments and enhance employee performance and satisfaction.

Answer 4

Industrial/organizational (I/O) Psychology

Question 5

A teaching model in which students are trained first to be scientists and second to be able to apply the science of their field to find solutions to real-world problems.

Answer 5

SCIENTIST-PRACTITIONER MODEL

Question 6

MAJOR FIELDS OF I/O PSYCHOLOGY

Answer 6

PERSONNEL, ORGANIZATIONAL, HUMAN FACTORS/ERGONOMICS

Question 7

The field of the study that concentrates on the selection and evaluation of employees.

Answer 7

PERSONNEL PSYCHOLOGY

Question 8

The field of the study that investigates the behavior of employees within the context of an organization.

Answer 8

ORGANIZATIONAL PSYCHOLOGY

Question 9

The field of the study concentrating on the interaction between humans and machine.

Answer 9

HUMAN FACTORS/ERGONOMICS

Question 10

Studied the capitalistic order of production and concluded that rational self-interest and the division of labor was the way to create wealth.

Answer 10

ADAM SMITH

Question 11

Workers does not own the means of production, he is likely to be exploited for the benefit of the owners.

Answer 11

KARL MARX

Question 12

His statistical methods were an important part of a major contribution of i/o psychology: testing and selection of people for jobs.

Answer 12

FRANCIS GALTON

Question 13

Two experimental psychologist are credited for being the main founders of the field:

Answer 13

• HUGO MÜNSTERBERG
• WALTER DILL SCOTT

Question 14

“The father of Industrial Psychology”

Answer 14

HUGO MÜNSTERBERG

Question 15

Pioneered the use of psychological principles to produce more effective advertisement. He published “The Theory and Practice of Advertising”

Answer 15

WALTER DILL SCOTT

Question 16

He created the Psychological Corporation.

The main purpose was to advance psychology and promote its usefulness to industry. It also served as a place for companies to get reference checks on prospective psychologists.

Answer 16

JAMES MCKEEN CATTELL

Question 17

He started the Division of Applied Psychology for Carnegie Institute of Technology - the first academic program in industrial psychology (Krumm, 2001). He headed the Personal Research Federation and directed The Psychological Corporation.

Answer 17

WALTER VAN DYKE BINGHAM

Question 18

_ is held to be the first true industrial/organizational psychologist.

Answer 18

LILLIAN GILBRETH

Question 19

A wife and husband team who combined psychology and engineering to study efficient ways of performing tasks.

Answer 19

FRANK AND LILLIAN GILBRETH

Question 20

During WWl, _ and others offered their services to the Army.
Their newly invented psychological tests led to the identification of Army Alpha and
Army Beta.

Answer 20

ROBERT MEARNS YERKES

Question 21

An intelligence test developed during World War I and used by the army for soldiers who
can read.

Answer 21

ARMY ALPHA

Question 22

An intelligence test developed during World War I and used by the army for soldiers who
cannot read.

Answer 22

ARMY BETA

Question 23

A social philosopher, she advocated people-oriented organizations. Her writings focused on groups, opposed to individuals, in the organization. Thus, Follet’s theory was a forerunner of today’s teamwork concept and group cohesiveness.

Answer 23

MARY PARKER FOLLETT

Question 24

An engineer who studied employee productivity, he developed an approach to handling production workers in factories.

Answer 24

FREDERICK WINSLOW TAYLOR

Question 25

Taylor showed that workers who handled heavy iron ingots could be more productive if they had rest -increased efficiency of work.

Answer 25

“Pig iron experiments”

Question 26

His Human Relations approach countered scientific management.

Answer 26

ELTON MAYO

Question 27

Frederick Taylor’s approach to work motivation, called __ , became popular in the late 1800s and early 1900s.

Answer 27

Scientific Management

Question 28

A series of studies that have come to represent any change in behavior when people react to change in the environment.

Answer 28

HAWTHORNE STUDIES

Question 29

When employees change their behavior solely to the fact that they are receiving attention or are being observed.

Answer 29

HAWTHORNE EFFECT

Question 30

He led the first publication of an empirical study of the effects of leadership styles which initiated arguments for the use of participative management techniques.

Answer 30

KURT ZADEK LEWIN

Question 31

ETHICAL ISSUES IN RESEARCH

Answer 31

• Right to Informed Consent
• Right to Privacy
• Right to Confidentiality
• Right to Protection from Deception
• Right to Debriefing