LESSON 1 Flashcards
Device that aids in accomplishing the task
Tools
Is designed for a specific purpose.
Equipment
Can be defined as furnishing or accessory items.
Paraphernalia
It is used to monitor bookings and reservation, check-in, and check-out of guest, create bills and invoices and record guests expenditures.
Computer
Used to communicate directly to someone else in a different place. It is used in front office services to communicate with clients, whether for taking reservation, checking-in and checking-out and other business arising of the front desk.
Telephone
Used to collect payments for customers who wish to pay in credit or debit.
Credit card machine / Debit card machine
A device that prints details / records of clients or guests documents.
Printer
Used in front desk to scan image, printed text and converts into data.
Scanner
Stands for Quick Response. It is Used to take information of the guests and serve as contact tracing.
QR Code Scanner
Makes copies of documents related to guest, accounting and other related front office documents.
Photocopy Machine
Used to record cash transaction and maintain cash balance.
Cash Register
A counter where guests are received.
Reception Desk
Where registrations records are kept. It is considered as the most piece of front office equipment.
Room rack
It is where the guest folios are stored and arranged by guest room numbers.
Folio Tray or Folio Bucket
Is used to carry luggage and commonly used in the hotel lobby for bellman to carry bags.
Luggage Trolley
