Lesson 1

Question 1

The knowledge of Pharmaceutical Care

Answer 1

Basic Dispensing

Question 2

the direct, responsible provision of medication-related care for the purpose
of achieving definite outcomes such as cure of the disease, elimination, and reduction of symptoms, a
resting of disease, prevention of disease, diagnosing disease and desired alteration and physiological
that improve a patient’s quality of life.
-The main goal of a pharmacist
-Necessary for health care

Answer 2

Pharmaceutical Care

Question 3

Traditional Pharmacy:

Answer 3

Primary Focus
-Rx Order or OTC
request
Continuity 
-Upon demand
Strategy 
-Obey
Orientation 
-Drug Product

Question 4

Clinical Pharmacy:

Answer 4

Primary Focus
-Physicians or other
health professionals
Continuity 
-Discontinuous
Strategy 
-Find fault or
prevention
Orientation
-Process

Question 5

Pharmaceutical Care:

Answer 5

Primary Focus
-PATIENT
Continuity 
-CONTINOUS
Strategy 
-ANTICIPATE or
IMPROVE
Orientation
-OUTCOME

Question 6

4 Primary Principle

Communication between:

Answer 6

Pharmacist to patient
Pharmacist to Pharmacist
Pharmacist to Nurse
Pharmacist to Physician

Question 7

Communication Theory

To be professionally effective a pharmacist should be aware of:

Answer 7

The different messages they are sending
How these could be perceived
The messages others are sending to us
The ways in which we are interpreting these messages, which may be inaccurate.
How to ensure that communication that is tailored to the situation and support pharmacy
practice and human relationship.

Question 8

Factors influencing communication:

Answer 8

Interviewer:

• Internal factors
• Verbal Expression
• Non Verbal Expression
• Environmental factors

Patient:

• Internal factors
• Sensory and Emotional factors
• Environmental factors

Question 9

Non Verbal:

Answer 9

-Body postures
-Another form of non verbal communication is to use the diagrams
-This could be used in medicines labels for demonstrate how to administer
a dosage form such as eye drops

Question 10

Verbal:

Answer 10

-It takes place using the meaning of words.
-Can be spoken or written
-Writing is less sensitive than spoken language
-As in spoken communication written materials should be carefully composed to particular
audience.

Question 11

Language:

Answer 11

For reliable communication, it is important to use a language in which both parties are fluent and
comfortable
Can be develop using professional vocabulary as well as being familiar with the terms are important
especially in clinical pharmacy education and practice
The abb. And terms used in prescribing medicines represent a specialized type of communication,
usually inclusion to patients.

Question 12

Interactive communication:

Answer 12

• Sending

- Receiving messages

Question 13

Passive one way verbal process of traditional lecturing is an _______ ________

Answer 13

ineffective communication

Question 14

Effective communication are essentially ______ ______ ______; both parties are actively
participating in speaking and listening, interpreting the meaning of communication.

Answer 14

two- way interactive process

Question 15

-Important to promote good interactive communication and to obtain information
-It is important that listener maintains undivided attention and is not distracted by external or
internal matters
-Non verbal cues such as keeping eye contact can indicate the speaker attention, as can nodding
or asking questions
-If the speaker moves off the topic then it is appropriate to politely interrupt and reintroduce the
topic from the point of deviation
-When all messages have been received by the patient, it is important to emphasize and check for
correct understanding of the main points by summarizing or stating the main points.

Answer 15

Listening Skills

Question 16

-All forms of writing require clarity and precision
-Short sentences and paragraphs, simple words and written structure, are among the most
important qualities of best writing
-Words, need to be chosen carefully with correct grammar easily legible handwriting or font,
format, and structure that are clear, accessible and effective
-Written messages require a logical structure which may be similar to the one suggested for
verbal messages earlier.
-There should be a brief and thorough introductory summary outlining the purpose of
communication
-The ideas should be presented in clear logical structures with sub- headings
-Lastly, in concluding summary, repeating the main messages should be written

Answer 16

Written communication

Question 17

Guideline for writing medical record notes

Answer 17

• Used black ink
• Write clearly and legibly
• Label notes with specific descriptive headings
• Provide the data and time on te notes
• Document the facts and avoid making unsubstantiated judgments
• Organize information using SOAP ( Subjective, objective, assessment, plan ) or freestyle format
• Sign the note at the end of the notes with name and title

Question 18

Communication in Professional Practice

Answer 18

-People interact best when they feel comfortable with their surroundings, are at ease with and
feel respected by those they are communicating with
-Hospital wards are very difficult environments for effective communication
-Clothing and presentation are also important
-A clean, pressed white coat conveys the appearance of professionalism and a link with the
medical profession.

Question 19

-To communicate effectively, pharmacist must be comfortable with their role on the health care
team and confident in their unique knowledge and contributions to patient care.
-Be prepared with specific questions or facts and recommendations when initiating a patient
care- related conversation with physicians.
-Stay within the pharmacist’s area of exposure
-Choose the right time and place for the conversation
-Never interrupt a physician- patient interaction, except in a life- threatening situation.
-Do not go to an attending physician when the question or recommendation is more appropriate
for a less senior member of the medical team
-Do not interrupt teaching rounds with trivial questions and observations better communicated
one to one with individual physicians.

Answer 19

Pharmacist- Physician Communication

Question 20

-Pharmacist and Nurse must treat one another with respect; both professionals must realize that
they share the same goal ( optimal patient care) and are on the same patient care team.
-Communication should be clear,to the point and timely.
-A barrier to an effective Pharmacist- nurse communication is the use of the telephone as the
primary means of communication.
-It is easy to be rude, either intentionally or unintentionally, during telephone conversation

Answer 20

Pharmacist- Nurse Communication

Question 21

-Pharmacists on patient care need to update consulting pharmacists frequently
-Consulting pharmacists should be aware that the primary team may have more information that
documented in the patient record; they should not make recommendations isolation
-Continuity between shifts requires clear communication of patient information, plans for the
patient, and other patients issues
-Common communication system is the exchange of patient information during sign out rounds
or the discussion of patient specific issues and the passing on of patient monitoring forms and
other types of written documentation between the pharmacists leaving the service and the
pharmacist responsibility to patient

Answer 21

Pharmacist- Pharmacist communication